Long been used by market research companies and consumer watchdogs to test how well retail stores serve customers, mystery shopping is a good tool to be used by the apartment industry.

participatory and collaborative methods bring people together and involve dynamic, multidirectional communication (leadership to employees, employees to leadership and employee to employee).

Quebec’s voluntary retirement savings plans (VRSPs) to capture workers not formally enrolled in company pension or group retirement savings plans.

CMHC publishes a reference guide, which provides details on its products and policies related to multi-unit projects. At the back of the booklet there is a checklist of the minimum documentation required.

An energy audit is the logical first step in helping to reduce a facility’s utility costs and carbon footprint, and justify capital expenditures. Here are 10 things every building manager should know before embarking on an energy audit.

The Building Energy Quotient program introduces a scoring system and database that will allow participants to compare their building’s performance ...

The most effective pest control method is an integrated pest management (IPM) system, which takes proactive sanitation and facility maintenance steps to help prevent pest issues before they occur. Reducing the need for reactive chemical ...

Energy efficiency in highrise multi-residential buildings can be achieved through a variety of retrofits. However, one method that is often overlooked is ...

Recently, CMHC expanded its energy efficiency program features, increasing the maximum amount of its premium rebate from 10 to 15 per cent. The new program also allows for greater flexibility in underwriting, providing higher ...

A computerized maintenance management system (CMMS) assists property managers in the daily coordination of repair efforts. With the emergence of cloud-based “software as a service,” an online CMMS has emerged, allowing residents ...

Since the first Canadian energy efficiency regulation that phased out a handful of inefficient general service fluorescent lamps (GSFL) was introduced in 1995, there has been steady progress in the availability of more efficient lighting solutions ...

The key to deciding an aging building's fate is to understand, through accurate data and analysis, the condition, function and usage of the building.

Recent research has found that bedbugs can carry bacteria that have historically proven lethal to humans. This has raised the bar for integrated pest control providers. They now must kill the bedbugs and the potentially deadly microbes they carry.

There are many aging irrigation systems that operate ineffectively. Thankfully, advances in technology mean many of the inefficiencies can be reduced or ...

An effective, tech-savvy marketing strategy encompasses web design, videos, social media and 3-D floor plans.

Appraisers have been slower to recognize the value of energy efficiency and other green features that many owners, property managers and investors now factor into the inherent worth of a building. The gap in perception can complicate ...

Cloud computing is a popular concept these days for both large and small businesses as it provides many benefits over traditional internal server-based ...