Business Management

feedback

Using customer feedback to build your commercial cleaning business

Running a commercial cleaning business means delivering excellent service, building relationships, and listening to your customers. Customer service is vital for the success of your
AI

Is there a downside to AI in maintenance management?

Emerging technology and AI can help maintenance managers streamline their processes, access critical facility data, predict behaviour, and save money, but is there a downside?
fall cleaning

Your fall cleaning checklist

We often focus on spring cleaning, but fall cleaning is important, too! Prepare yourself for the challenges of winter, get ahead of the snow and
customer service

Differentiating your customer service

Customer service is a vital part of every business. Putting customers first, providing exceptional service, and building relationships will help cleaners and maintenance managers better
watertight

Keeping your building air and watertight for the winter

Winter brings extreme weather, cold temperatures, and a freeze-thaw cycle that can negatively affect your building, its occupants, and your workflow, so keeping your facility
cart

The art of the janitorial cleaning cart

The cleaning cart is a fundamental tool for cleaners and janitorial staff, easing some of the labour stress, increasing efficiency, and helping to get the
2024's

Looking ahead to 2024’s commercial cleaning trends

As the commercial cleaning industry continues to grow and evolve, what are experts predicting to emerge as the top trends next year? Technology, sustainability, and
floors

Choosing the right floors for your building

If you are replacing your floors as part of your indoor maintenance plan, there is some key information you need to know before you start.
independent distributors

How independent distributors can help with today’s challenges

These are challenging times for commercial cleaners, with lowered building occupancy, smaller budgets, and less labour, but independent distributors can prove to be valuable resources
winter

Is your facility ready for winter?

Winter brings its own unique challenges to facilities, and preparing for those conditions ahead of the cold weather can save you time, money, and headaches.
decarbonization

Getting started in decarbonization

As we strive to lessen our impact on the environment, decarbonization is something that maintenance managers can work towards to help reach the sustainability goals.
mould

Minimizing the risk of winter mould

Winter brings increased precipitation, melting snow and ice, and warmer temperatures indoors – ideal conditions for indoor mould growth. Prevention is the key to avoiding
building occupancy

Commercial cleaning remains critical even with lower building occupancy

Building occupancy has changed, and that means that commercial cleaning has had to pivot once again to accommodate the needs of their corporate customers. Less
AI

How AI can improve your warehouse operations

Smart buildings and technology adoption have become so popular in the last few years, with facility managers streamlining operations, better managing inventory, and minimizing labour.
concrete floors

Common maintenance misconceptions for concrete floors

Concrete floors play a crucial role in commercial buildings, offering the appeal of low maintenance, durability, and aesthetics. Because of these traits, polished concrete floors
lead

Expanding your customer base with lead generation

Building your cleaning company means growing the accounts you have, as well as generating leads to add customers to your list, but it can be
refinishing floors

Refinishing floors: a cautionary tale

Keeping a facility clean is no easy feat, requiring a teamwork approach by facility managers and cleaning contractors. This is the story of an error