Managing a facility requires a combination of skilled facility management personnel, efficient procedures, reliable process technology, and most importantly, a strong focus on the integration of people, place, process, and technology. All of these aspects should be covered in the FM decision-making process to put clients at the forefront.
A common goal among FMs is to work efficiently and effectively to improve the company’s operating costs and boost employee productivity. FMs have a vital role in making this happen by ensuring that the facilities are maintained in good condition and functioning to assure business continuity and success. Here are five key ingredients to keep a facility well-managed:
Teamwork
This is a vital ingredient to ensure a collaborative workplace environment. FMs manage a team, service providers, suppliers, contractors and customers, with the goal of keeping the facility well-managed. They must be able to design weekly schedules, delegate jobs and tasks. They also promote unity and possess the ability to mediate and resolve conflicts among staff members. A crucial component of an FM’s job is to aid in the growth of their staff and boost commitment and productivity.
The FM operations
Day-to-day operations include health and safety, finance/budgets, communications, and project management, as well as ensuring maintenance routines and preventative maintenance plans are being adhered to and that funding is available for operating and capital expenditures. Operations also include keeping the facility functioning and in good working condition. This includes regular reviews, audits, staff training and development, a willingness to adapt and innovate in response to needs or emergencies and compliance with the current legislation.
Best practices
Build on current operations to develop innovative ideas to make facilities operate better than the status quo. Commit to continual improvement and seek out the best options and opportunities so the facility is aligned for business growth and advancement. Networking, associations, and conferences are some options to gain best practices and align with a mentor to improve facility operations.
Sustainable practices
Sustainability is a fundamental part of how FMs look at the future. The role of facility management is central to delivering more sustainable buildings today and beyond. FMs play a pivotal role in supporting a more sustainable culture and introducing green innovations. They can cut down on overhead costs, reduce energy consumption and prolong the building life assets.
Technology integration
Facilities should have well-maintained computer applications to upkeep data and monitor the effectiveness and performance of the building systems. Many FMs have several systems and there is an opportunity to assess data for better informed decision-making.
FMs who are making a significant difference are empathetic, caring and committed to their professional development and career advancement to ensure their facilities are well-managed. It is vital to keep an eye on current trends and opportunities that may impact operations. Staying aligned with the company vision, mission, mandate, and culture will help maintain FM values and priorities and ensure maximum contributions today and in the future.
Marcia O’Connor is president of AM FM Consulting Group. She is a strategic-minded leader with more than 20-plus years of progressive experience in corporate real estate, asset management, and integrated facilities management. Marcia has a passion for mentoring young professionals and helping people, teams, and organizations see their potential. She is the lead instructor for the University of Toronto School of Continued Studies’ facilities management courses, including the FM Certification Program and many others.
