The International Facility Management Association (IFMA) has released the latest product from its FM Research and Benchmarking Institute (RBI), the 2018 Operations and Maintenance: Qualitative Analysis Benchmarking Report.
The report is a wide-ranging analysis of the most recent operations and maintenance benchmarking survey of over 2,000 individual responses, representing 98,000 buildings in 35 industries. The report also contains a section exploring facility management (FM) strategies for organizational agility and change management. FM professionals will be able to refer to the report to determine competitive performance standing and identify best practices in operations and maintenance.
“Like the businesses they serve, FM professionals are themselves operating in a perpetual state of change,” said Nickolas A. Rocha, director of RBI, in a press release. “Benchmarks have always captured a cross section of time to help inform strategic decisions, provide external validation or reveal operational shortcomings. For that reason alone, this report comes through in a big way, covering tools and tactics that define modern FM. On top of that, we’ve taken an extra step to ask FM professionals about their strategies for organizational agility. This analysis offers insights for how FM is thriving in a dynamic environment of change.”
The previous report, which was published in 2017, focused primarily on financial metrics, while the new report provides data from the United States and Canada on practices and tools commonly used by industry professionals in managing facility services quality, such as outsourcing of in-house maintenance needs and preventive maintenance plans.
The report provides data-based insights that can be used to build operational guidelines for solid waste diversion, legislative mandates, energy management, green janitorial training and programs, maintenance management, planning, work requests and device usage, satisfaction with and perception of information technology services, benchmarking plans, customer satisfaction survey use and frequency and organizational agility.
FM professionals can purchase and immediately download the report at bit.ly/ombenchmarks18 for a fee.