When cleaners move from job to job, they often encounter flooring conditions that either shouldn’t be cleaned or need special attention. Rather than simply ignoring them, it’s a good idea to tell the company about the issue to avoid being blamed, explain the change in cleaning protocols, and demonstrate your attention to detail.

Here are some of the conditions cleaners may run into that can make cleaning a challenge:

• Failing adhesive can result in the flooring becoming raised, moving planks, or visible adhesive at the seams. Often caused by a deficient adhesive or using the wrong type of adhesive, rather than what’s often attributed to the use of too much moisture on the floor. Reporting this to the building owner or manager is your best course of action to get this repaired or replaced.
• Cracked, stained, or missing grout can be blamed on cleaning staff, but it is more than likely caused by wear and tear or improper installation.
• Carpet stains can sometimes be released when deep cleaning occurs, as many products are heat-activated, so it may seem like the stain did not exist before cleaning.
• Gaps, cupping, crowning, or buckling happen when flooring materials expand or contract due to changes in temperature and humidity and need to be repaired by a professional.
• If there is moisture in the flooring, warping or mould growth can occur. This may require remediation and immediate attention from a professional.
• Sunlight exposure, wear, or a chemical reaction can cause flooring to become discoloured or faded. Minimizing sunlight exposure and foot traffic can help, along with ensuring that the correct products are being used to clean the floor.
• Dull spots on laminate flooring can be caused by a buildup of soap or cleaning products, wear and tear, or dirt buildup. A cleaning solution specifically designed for laminate and a microfibre mop can address this condition.

As cleaners travel from place to place, they often encounter varying flooring conditions, some of which may be able to be addressed with a thorough cleaning, and some as a result of wear and tear, deficient materials, or incorrect installation. Knowing which issues can be caused or rectified by cleaning means being able to help building managers better maintain their property, while avoiding false blame and maintaining good client relations with your customers.