Why inclusive hygiene must be a priority for facility leaders

Public restrooms are often the most visited spaces in a facility, but they’re also often the most underestimated. While cleanliness and functionality have long been the benchmarks of restroom management, a growing body of research suggests that these standards fall short of what today’s users actually need. For facility leaders across Canada, the next frontier is inclusive hygiene: designing and maintaining restrooms that consider the full range of individual abilities and circumstances, so hygiene is truly accessible to all.

The unseen majority

Recent research reveals that 59 per cent of Canadians contend with some form of physical or cognitive challenge[1] that can impact how they experience public restrooms. Many face barriers to hygiene in restrooms, some that are visible and others that are not.

Barriers might include loud air dryers that overwhelm auditory and neuro sensitivities, paper towel dispensers out of reach for small children or requiring fine motor controls to use, or harsh soaps that affect skin sensitivities.

These barriers have real consequences for users and for the businesses they visit:

44 per cent of people feel anxious about using public restrooms, often planning their day around access.
38 per cent avoid eating or drinking to limit restroom use.
52 per cent have changed behaviour after a poor restroom experience, including eating or drinking less to avoid using the restroom or filing a complaint.

These behaviours don’t just reflect discomfort; they impact business performance, public trust, and facility reputation.

Inclusive hygiene: beyond accessibility

Facility managers are familiar with Canada’s Accessible Canada Act (ACA), which sets important standards for physical accessibility. But inclusive hygiene goes even further than that. It’s about recognizing that many barriers are not visible, and that hygiene experiences are shaped by greater context – not just compliance.

Inclusive hygiene asks:

Does the restroom feel safe and clean?
Does it offer privacy and comfort?
Does it reflect care and consideration for all users?

The answers to these questions can help determine whether a restroom can act as a business asset that drives repeat visits, stronger satisfaction scores, and fewer complaints.

Three design principles for inclusive hygiene

The Inclusive Hygiene Playbook is a research-informed guide based on interviews with restroom users, cleaners, and facility managers across 20 cities in North America, including Toronto. From this work, three key design principles have emerged to guide facility leaders toward driving inclusive hygiene in their restrooms:

A clean and safe environment is paramount: Cleanliness is not just about sanitation – it’s about how safe a space feels. Overflowing trash, exposed toilet paper rolls, and damp handles signal contamination. Today, only one in five restrooms meets cleanliness expectations[2].

Canadian facilities can improve perceived safety by:

Installing no-touch fixtures to reduce contact points.
Providing paper hand towels and toilet seat covers.
Placing trash bins at exits to support hygienic behaviour.
Using durable finishes that resist streaks and wear.

These changes not only reduce contamination risk but also foster trust – especially among users who rely on visual cues to assess safety.

Put the rest back in restroom: Restrooms should offer relief – not added stress. Yet many users report feeling overwhelmed by harsh lighting, unpleasant odours, and lack of privacy. In fact, 23 per cent of people avoid restrooms due to unpleasant smells[3], and many feel exposed due to stall gaps and poor layout.

Design strategies include:

Replacing fluorescent lighting with warm, ambient alternatives.
Installing floor-to-ceiling stalls or privacy gap covers.
Playing calming music to mask unwanted sounds.
Providing changing tables, hooks, and space for mobility aids.

The restroom should feel cared for: Restrooms are a reflection of a facility’s values. Generic signage, unclear cleaning protocols, and inaccessible fixtures can make users feel unwelcome or confused. In contrast, thoughtful communication and design signal care and community.

Foster this sense of care by:

Using on-brand, personality-driven signage that educates and welcomes.
Displaying cleaning schedules and protocols prominently.
Enabling feedback via QR codes or comment cards.
Highlighting sustainability and accessibility practices.

A Canadian lens on inclusive hygiene

Canada’s diversity, across age, ability, culture, and language, makes inclusive hygiene not just relevant, but essential. Facilities across the country – from urban centres like Toronto, Vancouver, and Montreal, to suburban and rural areas – serve populations with wide-ranging needs.

Moreover, Canadian legislation and public sentiment are moving toward greater accountability in accessibility. Inclusive hygiene offers a proactive way for facility leaders to align with these values while improving user experience.

Inclusive hygiene challenges facility leaders to go beyond the visible, beyond the minimum, and beyond the expected to transform restrooms into business assets that drive repeat visits, stronger satisfaction scores, and fewer complaints. By reimagining restrooms as spaces of dignity, safety, and care, Canadian facilities can meet the needs of today’s diverse users and build environments that truly welcome everyone, while driving business performance and reputation.

Katrin “Kat” Ferge is the North American Regional Marketing Manager for Professional Hygiene – Commercial segment at Essity. In her role, she is focused on Essity’s professional hygiene brand Tork and helping businesses leverage better hygiene for better business performance. She has more than 15 years of experience in brand communications and marketing. Kat received her bachelor’s degree from Ludwigshafen University of Business and Society in Germany and later received her MBA from the Thunderbird School of Global Management at Arizona State University.

Sources:

[1] Tork Insight Survey 2025, conducted in US, UK, Germany, France, Mexico, Canada, Australia, Spain, Sweden, Netherlands and Poland among 11,500 people from the general public and 1,000 cleaning staff.

[2] Tork Insight Survey 2025.

[3] Tork Insight Survey 2025.

Preferred proponents named for UHNBC tower

Dialog and EllisDon has been named the preferred design and construction proponent for the University Hospital of Northern British Columbia (UHNBC) Acute Care Tower Project.

The $1.579 billion project will deliver a new acute care tower to enhance surgical, cardiac, and mental health and substance use services for residents across Northern B.C.

Construction is expected to begin in fall 2026 with the projected to open for patients in winter 2031.

The project will feature a new Acute Care Tower providing 211 new beds for Surgical, Cardiac and Mental Health services; 12 new operating suites; perioperative services including medical device reprocessing department; outdoor courtyards and other landscaped areas; and administrative functions such as public, patient and visitor support services, material management, and food services.

The project is being delivered using an Alliance Contract, which brings together the owner, designers, and contractors into a single, collaborative team. This approach ensures all parties are aligned and committed to the project’s success from the outset.

The Fraser-Fort George Regional Hospital District has played a key role in supporting the project. “The UHNBC Acute Care Tower will address the crucial need for enhanced critical health care services in the Regional District of Fraser-Fort George and all Northern B.C. We are deeply invested in supporting our residents’ health and well-being and we are excited to see progress on this project that will strengthen our regional health care system for generations to come,” said Joan Atkinson, chair of the RHD.

The next phase in the procurement process is the selection of the Electrical and Mechanical Alliance participants, which is anticipated to be completed by December 2025. The four Alliance partners, along with Northern Health and Infrastructure BC, will then enter the Alliance Development Phase, which will continue through to fall 2026.

U.S. multifamily listing services face lawsuits

Two formidable plaintiffs are pursuing newly filed lawsuits against prominent online rental housing listing services in the United States. Both the U.S. Federal Trade Commission (FTC) and a coalition of five state Attorneys General accuse Zillow and Redfin of anti-competitive collusion in their Feb. 2025 agreement that Redfin would withdraw from a vast segment of the multifamily market in exchange for USD $100 million.

As a consequence of the agreement, Redfin fired about 450 employees, some of whom were subsequently hired at Zillow. The two companies framed the deal as a “partnership”, which brought about Redfin’s commitment to:

stop competing for online advertising of available apartments in all rental buildings with 25 or more units for a nine-year period;
end contracts with its advertisers and encourage them to migrate to Zillow; and
serve as a host for Zillow’s listings, thus mirroring its content and services.

The FTC and Attorneys General of Arizona, Connecticut, New York, Virginia and Washington contend this will drive up marketing costs for multifamily landlords and undermine the incentive to make improvements to the online platform that could benefit the apartment seekers navigating it. Prior to the agreement, Zillow, Redfin and a third online platform, CoStar, jointly garnered about 85 per cent of the revenue generated from online rental housing advertising.

“Paying off a competitor to stop competing against you is a violation of federal antitrust laws,” says Daniel Guarnera, director of the FTC’s Bureau of Competition. “Zillow paid millions of dollars to eliminate Redfin as an independent competitor in an already concentrated advertising market — one that’s critical for renters, property managers and the health of the overall U.S. housing market.

The FTC and the five Attorneys Generals have filed separate suits in the U.S. District Court in Virginia, seeking to disallow the agreement. They argue it violates the U.S. Sherman Antitrust Act, which prohibits contracts, combinations or conspiracies that restrain commerce and trade, and the U.S. Clayton Antitrust Act, which prohibits mergers and acquisitions that result in substantial weakening of competition. Both plaintiffs call for competition be restored, potentially through mandated divestment.

“For years, these companies have competed fiercely to sell advertising to property managers looking to rent their available units. But Zillow has no interest in continuing to compete with Redfin on the merits of its rental advertising offering,” the complaint from the Attorneys General states. “This agreement is nothing more than an end run around competition that insulates Zillow from head-to-head competition, on the merits, with Redfin for customers advertising multifamily buildings.

Rising costs drive innovation in small space living

As living costs continue to skyrocket, particularly in urban centres like Vancouver and Toronto, the way people think about their living spaces is undergoing major changes. With the average home in these cities costing well above $1 million, the value of each square foot has reached unprecedented levels.

At the forefront of this shift is a focus on small space design—an area where innovative thinking and smart solutions are not just desirable but essential as designers and homeowners look for ways to justify the growing price tags on modestly-sized properties.

Emerging trends in condominium design

Many of the design trends that have long been popular in Europe are making their way across the Atlantic and into North American cities, particularly in the context of condominium design. The move towards minimalism, driven in part by the high cost of living and the desire for more sustainable lifestyles, is reflected in the trend towards smaller, more efficient living spaces.

One of the most significant trends is the partitioning of spaces for both aesthetic and functional purposes. This includes features like hidden kitchens and coffee centres that can be concealed behind panels, where you can create what has become known as the ‘appliance garage.’ These innovations allow for a clean, uncluttered look.

Another trend gaining traction is the shift from traditional cabinets with swing doors to base cabinets that primarily feature drawers for versatility. In upper cabinets, European-inspired flap stay hardware is being integrated more frequently. This hardware allows upper doors to swing, fold, or accordion, providing easier access to traditionally inaccessible areas. From an aesthetic standpoint, cabinets that extend to the ceiling are becoming the norm, contributing to a sleek, modern look.

The use of different types of wood, particularly in natural and darker tones, add depth and warmth to spaces, aligning with a broader movement towards designs that feel both contemporary and timeless.

Furniture selection and orientation

Understanding how a space is used on a day-to-day basis and how needs evolve will help maximize functionality without sacrificing aesthetics. Every detail matters, from the placement of furniture to the choice of materials and finishes.

Innovative storage solutions and multi-purpose furniture are playing a critical role in this regard. For instance, wall beds, also known as the murphy bed, have seen a resurgence in popularity, particularly in rooms that serve as both a bedroom and an office or entertainment space.

Drawer organizers for utensils, pots, and pans, as well as spice rack pull outs positioned near cooking worktops, are becoming standard rather than an upgrade in kitchen design. Similarly, waste management solutions that fit into lower cabinet pull-out drawers are now commonplace, reflecting a European influence that North American design has embraced.

Lighting: enhancing space perception

Good lighting can make a small space feel larger and more inviting. Task lighting, functional lighting, and atmospheric lighting each have their role to play in small space design. Solutions that combine light within furniture—in shelving, under cabinetry, surrounding bed frames—create an integrated, fully-connected experience that enhances the material and texture within a room and various living spaces, whether for relaxing, entertaining, working, etc.

The importance of thoughtful furniture selection and orientation is increasingly apparent while navigating the challenges of multi-residential living. By choosing pieces that serve multiple purposes and arranging them to enhance flow and functionality, condo dwellers can create spaces that are efficient and inviting.

Earl Ducharme is the managing director at Häfele Canada Inc.

Connecting condo residents in the digital age

With the Ontario condo industry approaching 60 years of age, it might be surprising to realize that one of the top condo communication tools in use today is still the unassuming cork bulletin board.

Typically adorned with an often-outdated notice with teeny tiny type and the odd blast of bold red as a bid for attention, it’s a remarkably old-fashioned “device” that still tends to occupy the prime audience real estate on the property: the elevator.

Cork bulletin board notices can only be run one at a time, require a physical presence to change the notice, and largely tend to be ignored because many of the notices all look the same. Ignored notices are a communication breakdown leading to alienated residents, broken rules and rising costs.

But what if a simple shift – the adoption of digital display technology along with some creatively designed notices – could turn communication from an afterthought into a building’s superpower? It’s totally possible, and the payoff isn’t just capturing residents’ attention; it’s audience engagement, smoother workflows and perhaps best of all . . . big savings.

A Bit of Tech – Screens That Do More

Digital screens are an extremely effective communication tool. Placed in high-traffic areas like elevators and lobbies, they become a living noticeboard that updates instantly and grabs attention. It’s the one common information source that nearly all residents will see and they don’t need to tap, click, download, open or remember a login to see it. Just clear, timely info where people already are.

With the right setup, even one screen can turn passive communication into an active connection with your community, but setup is key.

Some tech tips for elevator screens:

Use commercial grade screens designed to run 24/7.
Hardwire the internet to avoid stalled out, frozen screens (elevator shafts are a hostile environment for WiFi).
Surface-mounted screens are less expensive to replace than something recessed inside the car operating panel.
Opt for ad-free screens to avoid distracting and/or alienating the audience.
Consider including the cost of screen installations with capital projects; the additional cost is negligible and communicating a project’s progress ensures a smooth and successful outcome

For properties like townhouses, where an elevator screen isn’t an option, a virtual screen is possible via a URL link that residents can watch on their mobile device or desktop. While it requires a wee bit of effort on the part of the audience (they need to click on the link), a big upside is that everyone is getting their information from the same official source.

A Dash of Creativity – Make Messages Matter

It’s not just what you say; it’s how you say it. Instead of walls of text, think bold headlines, clean layouts, and just enough personality to make people look twice.

Notices that are clear, visual, and even a little witty don’t just get read – they get remembered. Creativity turns routine messages into moments that inform, engage, and even delight. And when messages land, something bigger happens – people start to feel connected. They smile in elevators, chat in hallways, and work together to achieve common goals (the Latin roots of the word “condominium” means “ownership together”).

Communication done well doesn’t just inform; it builds trust, sparks small moments of joy, and lays the foundation for a stronger “condo-munity.”

Add It Up – The Big Cost Savings

Better communication doesn’t just improve the vibe – it protects the condo corporation’s bottom line. A clear notice about proper garbage disposal can save $600 by preventing a jammed chute, and recycling tips can avoid fines or worse, the loss of city collection services which can be in the tens of thousands to replace. A reminder not to open a suite door to air out burned toast odours can avoid a $1,500 false fire alarm bill. A water “campaign” with tips on how to save water and prevent leaks can shave $1,000–$2,000 off monthly utility costs.

Keeping the peace and building condo-munity can avoid legal disputes and save hours of time better spent on more productive pursuits.

The math is simple: when residents are informed, buildings avoid unnecessary costs – and that adds up fast.

Brilliant Is Just the Beginning

What starts with a screen and a smart notice can grow into something much bigger – a connected, informed, and financially healthier condo. It’s not about adding more noise; it’s about making every message count. When tech and creativity work together, residents feel seen, problems get solved faster, and dollars stop slipping through the cracks.

Boring is expensive. Brilliant pays off.

Sue Langlois is Founder and CEO of DigiNotice Inc.

New rental project breaks ground in North Vancouver

GWL Realty Advisors (GWLRA) celebrated the launch of a new six-storey rental building on October 2, 2025, in North Vancouver. The development, located at 140 W 19th Street in Central Lonsdale neighbourhood, will introduce 91 rental homes—including nine units designated as more affordable rentals—by late 2027.

“Breaking ground on this project reinforces our long-standing commitment to creating high-quality rental housing in North Vancouver and across Canada,” said Glenn Way, President of GWL Realty Advisors. “After opening the Bowline in Lower Lonsdale in 2023, we’re proud to continue expanding quality rental options for this growing community.”

When complete, the building will offer a mix of studio, one-, two-, and three-bedroom units tailored to families of all sizes. Each home will feature open-concept layouts, modern finishes, and generous natural light to create a welcoming, contemporary living environment.

Designed with community and lifestyle in mind, the building will include a range of shared amenities such as a fitness centre, social lounge, co-working spaces, and pet-friendly features like a dog run and pet wash station. Reflecting North Vancouver’s active culture, the development will also offer extensive bicycle storage, bike wash and repair facilities, and easy access to transit, shops, and natural amenities.

“The ground-breaking of the new six-storey rental building is a welcome step in expanding housing supply and increasing options for our growing community,” said Mayor Buchanan. “As housing costs continue to rise, more people struggle to live near where they work. This development will offer much-needed homes to meet the needs of individuals, couples, and families in the vibrant Central Lonsdale neighbourhood. I’m excited to see the project reach the completion stage, as demand for housing has never been greater.”

With North Vancouver’s vacancy rate at just 1.5 per cent, the project responds to urgent housing needs by offering a diverse mix of units, including adaptable layouts for singles, couples, and families. Construction is set to begin immediately, with completion expected within 28 months.

The project is being developed by GWLRA on behalf of the Great-West Life Canadian Real Estate Investment Fund (CREIF), which holds interests in 5,300 residential rental units nationwide. The Fund’s investment in 140 W 19th underscores its ongoing commitment to the Canadian housing sector.

Campus housing announced for KPU Surrey

The Government of British Columbia announced more than 350 new student beds and a dining hall are coming to Kwantlen Polytechnic University’s (KPU) Surrey campus, marking the first on-campus housing project for KPU.

“We are thrilled to partner with KPU to deliver Surrey’s first-ever provincially funded on-campus student housing and dining project,” said Minister of Infrastructure Bowinn Ma. “Our government continues to expand infrastructure in Surrey, helping meet demand for affordable housing for students, while reducing commute times and taking pressure off the local rental market.”

The eight-storey building at KPU’s Surrey campus will add more than 350 student beds and a 160-seat dining hall, with priority housing for Indigenous students and former youth in care.

The housing building and dining hall will offer:

flexible living options with single- and double-occupancy rooms, and four-bedroom apartment-style units;
a common room and multi-faith room where students can connect;
student supports, including laundry facilities, housing services and on-site security;
active-living amenities, such as secure bike storage and repair facilities; and
access to food services seven days a week at the dining hall next door.

“Adding on-campus housing is vital for supporting our students and the long-term future of Kwantlen Polytechnic University,” said Bruce Choy, president, Kwantlen Polytechnic University. “Housing will give options for future students, helping them focus on their studies, while fostering a closer sense of community. We are extremely grateful to the Province for recognizing student needs and supporting our vision to meet it.”

Construction is expected to start in early 2027, with a capital cost of nearly $144 million: $119 million from the province and $25 million from KPU. The KPU portion is funded by proceeds from the sale of land for the new Surrey hospital and BC Cancer Centre.

Data-driven insights to homelessness in BC

Homelessness remains a provincewide issue in B.C., affecting youth, families, seniors, and individuals from diverse backgrounds. The 2025 provincially funded point-in-time (PiT) counts across 20 communities show mixed trends: eight communities reported fewer people experiencing homelessness than in 2023, while 12 saw increases.

“We know more needs to be done to help the most vulnerable members of our communities, and that’s why we’re building safe, secure homes and providing needed supports to help people overcome the cycle of homelessness,” said Christine Boyle, Minister of Housing and Municipal Affairs. “We are seeing some positive results through our Belonging in B.C. plan, as our homeless and encampment response and temporary housing solutions are providing rapid, co-ordinated, multidisciplinary responses when encampments arise.”

The counts, conducted over a 24-hour period by volunteers, offer demographic insights including age, gender, Indigenous identity, health conditions, and service use. Indigenous people and former children in care remain over-represented. This year’s approach included Indigenous-led, trauma-informed methods to better reach undercounted populations.

Results will be integrated with 12 additional counts to form the 2024–25 Report on Homeless Counts, due this winter. B.C. remains the only province to fund PiT counts that align with federal efforts, offering a comprehensive view of homelessness.

Belonging in B.C. is part of a $19-billion housing investment. Since 2017, nearly 93,600 homes have been delivered or are underway, including over 9,600 supportive homes for people experiencing homelessness.

BC Housing coordinated the counts with the Homelessness Services Association of B.C. and the B.C. Association of Aboriginal Friendship Centres. Full community profiles are available at: https://www.bchousing.org/research-centre/housing-data/homeless-counts

NS acts on occupancy rights for abuse victims

Proposed changes to Nova Scotia’s Residential Tenancies Act would allow domestic violence sufferers to displace their abusers and retain occupancy rights. Under current rules, tenants can terminate their leases, free from financial penalty, with just one month’s notice if they have applicable documentation from the provincial Director of Victim of Services. That will trigger a blanket termination for all occupants, regardless of whether they are also parties to the lease.

It’s now proposed that qualified applicants can simultaneously give notice that they wish to enter a new lease, with the same terms, for the same premises. Landlords would then have 10 days to apply to Nova Scotia’s Director of Residential Tenancies for permission to deny the request, and a decision must be rendered within 14 days. The subject tenant can continue to occupy the unit during that period.

Landlords would not be permitted to “arbitrarily or unreasonably” withhold consent when requested, and would be obligated to keep certifying documents that tenants have supplied confidential. New leases under this clause would have the same expiry date as the legacy lease agreement.

The Nova Scotia government is also looking to reduce the timeline for the required advance notice to quit rental space within a landlord’s private home. Another proposed amendment would set that period at a minimum of seven days, for both landlords and tenants, in cases where the two parties share either or both a common kitchen and bathroom and are not in a domestic relationship.

This is framed as a move to “encourage more people to rent out rooms”, which is also consistent with the rules in other Canadian provinces.

The Condo Conference: Where the Condo World Connects, Competes, and Celebrates

This November, the Toronto Congress Centre will buzz with professionals from across the condominium sector—property managers, board directors, service providers and industry leaders—all coming together to connect, collaborate and exchange new ideas.

This isn’t just another conference. It’s the Condo Conference, taking place Friday, November 21 and Saturday, November 22, 2025—the one event where the entire condo industry unites.

The Exhibit Hall: Bigger, Bolder, Busier

Beyond the registration area, the exhibitor floor is expected to offer a lively and engaging atmosphere. This year’s event will offer an expanded space with more booths, products and innovation. Every corner will hold a new solution, a fresh idea, or a partnership waiting to be made. Attendees will have the opportunity to chat with professionals from across the sector—including engineers, legal experts and tech providers—all showcasing the latest tools and services aimed at strengthening condo communities.

In addition to the exhibits, The Best Booth Contest will encourage creative displays so every stop feels like a mini adventure. Gamification features, such as earning points for visiting booths, answering questions or joining activities will make the event feel like a scavenger hunt with rewards at every turn.

Learning and Laughter

Throughout the day, attendees can pop into educational sessions led by industry leaders. Topics will range from navigating tricky regulations to finding practical solutions for everyday condo challenges. These sessions will offer valuable insight and thoughtful discussions, leaving participants with new strategies and new professional connections made during Q&A segments.

Then there’s the casual magic of bumping into colleagues in the hallways, being introduced to a future business partner in the coffee line, or hearing about an innovative project while swapping cards at an exhibitor booth. It’s these serendipitous moments that make the Condo Conference more than just an event— it’s where the industry truly connects.

The Friday Night Experience

By late afternoon, the buzz of the day won’t fade, it will simply shift gears. At 4:30 p.m., the doors will open for Friday Night Networking, transforming the space into a more celebratory atmosphere.

More than 700 attendees are expected to gather for drinks, music, and laughter. Conversations that started in sessions and on the trade show floor will continue in a relaxed environment, offering a chance to recharge, reconnect and spark even more opportunities.

Why You Can’t Miss It

If you’ve never been to the Condo Conference it’s hard to describe. Beyond the agenda, it’s the atmosphere that defines the experience—being surrounded by the best and brightest in the condo world, the hum of the exhibitor floor, the spark of new ideas in sessions, the excitement of the Best Booth Contest, the fun of the gamification games, and the lasting friendships made during the networking event. Tickets are limited, and those in the know tend to secure their tickets early.

See You In November

Will you be in the room when thousands of professionals gather together to shape the future of condominium living— or hear about it later from those who were there?

The choice is yours. Just don’t wait too long.

The 2025 Condo Conference takes place on Friday, November 21, and Saturday, November 22, at the Toronto Congress Centre. Full details and registration can be found at condoconference.ca

Come for the learning. Stay for the networking. Leave with the connections and ideas that will define your year.

Firefighting foams on track to detoxify

A proposed phase-out of firefighting foams that contain per- and polyfluoroalkyl substances (PFAS) aligns with the Canadian government’s stated intention to add this class of chemicals to the toxic substance list under the Canadian Environmental Protection Act (CEPA). Stakeholders and the general public are invited to provide input on the aqueous film-forming foams (AFFF) that have commonly been used to extinguish burning hazardous liquid fuels, and the feasibility of adopting alternatives that are deemed less detrimental to human health and the natural environment.

PFAS are tapped to be classified as toxic substances due to their adverse properties and potential to be dispersed into the environment in quantities and/or concentrations that could pose immediate or long-term harm to ecosystems and biological diversity or endanger human life. Well documented evidence shows that PFAS exposure can compromise individual organs such as the liver, kidneys and thyroid and/or the body’s immune, nervous and reproductive systems.

The move additionally reflects Canada’s standing as one of the 152 national signatories to the Stockholm Convention on Persistent Organic Pollutants — a global treaty to safeguard against invasive, long-lasting chemicals that can accumulate with damaging consequences in the fatty tissue of humans and wildlife.

“By proposing a phase-out of PFAS in firefighting foams, we aim to reduce harmful exposures and prevent further contamination,” says Julie Dabrusin, Canada’s Minister of Environment and Climate Change. “This transition will also facilitate the adoption of effective alternatives for combatting these hazardous fires.”

Firefighting foams have been central to on-site fire safety preparedness and response in the aviation, petroleum and chemical industries, on board ships and at various other industrial facilities where hazardous products are used or stored. Municipal fire departments are also likely to deploy them, when necessary, when called to incidents at airports or industrial facilities.

AFFFs have been the conventional choice to meet performance specifications set out in numerous standards, codes and regulatory stipulations, such as the National Fire Code of the Canada (NFCC), Canadian Aviation Regulations (CAR), U.S. National Fire Protection Association (NFPA) standards, the U.S. Department of Defense Military Standard and International Maritime Organization (IMO) rules. However, the newly released consultation document from Environment and Climate Change Canada highlights the emergence of fluorine-free foams (F3) that are seen to be gaining credibility as effective alternatives.

In Canada, Transport Canada introduced new flexibility in 2019 to allow airports and heliports to adopt F3s that can meet safety specifications, and the Billy Bishop Toronto City Airport became the first North American airport facility to do so in 2021. CAN/ULC standard 563, developed in 2022, establishes parameters for F3 liquid concentrates that can be used for aircraft firefighting at airports and aerodromes, but no products have yet been certified under the standard.

Canada’s Department of National Defence (DND) is working toward transitioning to PFAS-free alternatives that are approved for military applications, and the NFCC references the new foams in its informational annex. On the flipside, the consultation document notes that general lack of awareness, concerns about cost and technical challenges and the long shelf life of incumbent PFAS-containing products are barriers to the uptake of F3 formulations.

“Nothing has been identified to suggest that F3 cannot be made to work for all required scenarios that have been conventionally managed by AFFF, but there is still work to be done to optimize their performance,” it states.

Under Canada’s regulatory procedures, PFAS must first be listed as toxic substances under CEPA, after which there is a 42-month window to have a risk management approach in place. The consultation on firefighting foams is anticipatory work in advance of that yet-to-be-determined deadline.

The federal government announced its intention to designate PFAS in March this year and also outlined associated proposed risk management steps at that time. That’s to begin with the phase-out of firefighting foams and then move on, in two subsequent steps, to consumer applications and formulations for which there are not yet feasible PFAS-free alternatives.

If that process unfolds as envisioned, regulations pertaining to firefighting foams would come into force six months after they are finalized and published in the Canada Gazette. As proposed, manufacture of, and training exercises employing AFFF would be prohibited at that time. Transition periods of varying lengths would be set before the final stoppage of firefighting uses.

These generally align with the schedule that has been established in the European Union. Proposed transition periods range from 18 months for portable fire extinguishers and municipal fire service applications to three years for civil aviation facilities to six years for civilian ships, military uses, offshore oil and gas installations and industrial facilities accommodating designated high hazards.

There would also be new labelling, disclosure and record-keeping requirements. That includes labels to warn of possible cross-contamination in scenarios where firefighting equipment that formerly contained or dispersed AFFF has been retrofitted for PFAS-free formulations.

The public can submit comments until Nov. 25, 2025.

Celebrating National Custodian Day

National Custodian Day gives companies the opportunity to appreciate the custodians who work hard to keep facilities clean, hygienic, and maintained – and although its official date is October 2, it should be a year-round practice.

As National Custodian Day celebrates its 40^th anniversary this year, National Today offers three reasons to honour your custodial team:

It gives us a chance to show our appreciation: Being a custodian can be a thankless job. That’s why it’s important to take the time to show your appreciation to the custodians you know.

It encourages us to be a little cleaner: When we stop and think about the person who will come and clean up the mess we make, there’s a good chance we’ll me mindful of that mess and tidy up after ourselves.

It reminds us to pay attention to the little things: Being grateful for stocked restrooms is often taken for granted, but here’s a chance to remember to appreciate these little details.

Cleaners often visit during off-hours, when offices and buildings are empty, and that means it can be hard to show appreciation or even become aware of frustrations in the job. Here are some of the challenges many cleaners face while at work:

Old or outdated equipment makes more work for your teams. Equipment like cotton string mops are 80 per cent heavier than others when saturated, so consider switching out some of your equipment or tools for easier, more efficient use.
Labour shortages can leave custodians feeling burnt out and missing work-life balance. Today’s tools, improved practices, expert labour allocation, and flexible scheduling can help better distribute the workload and provide a better work-life experience.

In the spirit of celebration, National Today suggests a few activities that can help show how much you value your custodians and their work:

Do something nice: Bake a cake, grab a gift card, or write a thank-you card in a simple gesture that shows you see them and their efforts.

Commend your custodian to their supervisor: Contact their supervisor and let them know how much you appreciate your custodian’s hard work. This can even help them earn company rewards or provide an opportunity for growth within the company.

Organize an office event: Bonus points if you can turn the festivities into a surprise as the custodians walk into the event. Consider a potluck, game day, or any other fun festivities you can think of.

Keeping your janitorial or cleaning staff supported and appreciated all year contributes to happier staff, increased productivity, and a positive company culture.

Filipino Cultural Centre proposed for Vancouver

Filipino BC has announced the proposed vision and scope for the long-anticipated Filipino Community and Cultural Centre.

After two years of extensive public engagement, a preferred site on Main Street has been identified for the 60,000 square foot centre, and feasibility work continues while Filipino BC and its partners await a report from City of Vancouver staff this fall.

The proposed centre would be designed around four core components:

Filipino Cultural Centre – featuring a performance hall, museum and gallery spaces, archives, classrooms, and a dedicated Filipino library space.
Community Centre – including a multi-purpose sports gym, seniors’ hub, non-profit office space, flexible rental spaces, and community rooms.
Community Food Centre – anchored by a large community kitchen that connects food security with broader social programs and services. This component will be developed and delivered in partnership with the South Vancouver Neighbourhood House.
Innovation and Technology Hub – offering STEM programming, a robotics lab, coworking spaces, a makers’ lab, and both a business incubator and accelerator to support entrepreneurs and local start-ups.

Other envisioned features include a café or restaurant space, as well as opportunities for other non-profits and Filipino-owned businesses to establish a presence within the centre.

“Our community has always defined culture as more than just art and performance—it’s about gathering, supporting one another, and creating spaces that meet real needs,” said RJ Aquino, chair of Filipino BC. “This proposed centre is a reflection of what we heard from our community: a place where culture, connection, and services come together.”

“The tragic events of April 26 underscored the urgent need for a place where our community can gather, heal, and support one another,” Aquino added. “This proposed centre is about more than just infrastructure—it’s about resilience, belonging, and building spaces that serve both Filipinos and South Vancouver as a whole.”

Mass timber takes centre stage

When it opens in summer 2026, the Freedom Mobile Arch will showcase mass timber in a precedent-setting starburst arch roof. The project, designed by Revery Architecture, leverages mass timber’s unique acoustic potential and biophilic character to deliver an unforgettable experience for performers and audiences as large as 10,000 people. The amphitheatre will be Vancouver’s first net-zero carbon cultural project and will host the FIFA Fan Festival during the 2026 World Cup in Vancouver.

The starburst mass timber roof is comprised of 105-metre spans and 25-metre-high arcs. The structure features both glulam and cross-laminated timber (CLT); the elegant arches leverage the superior strength-to-weight ratio of glulam, while a CLT deck provides a structural diaphragm for stability.

The structure consists of 60 arches arranged in a series of six barrel vaults that intersect at diagonal planes. It will be the largest free-span mass timber roof in the world.

The PNE amphitheatre is located in Hastings Park, which is surrounded by residential neighbourhoods and is adjacent to the commercially significant Hastings corridor. The park’s central location means that it is perfectly poised to meet the needs of the community, while also becoming an iconic regional attraction.

At the same time, the proximity of residential neighbours necessitated careful acoustic design to minimize event noise pollution. Revery worked closely with acousticians at Stages Consultants to ensure an optimal sound experience for the audience, with minimal disruption to the surrounding area.

A 7m-high crescent-shaped acoustic wall along the site’s south adjacency will create a continuous line-of-sight barrier directly behind the lawn seating area, thus limiting noise pollution to the Amphitheatre’s residential neighbours.

Designed with a generous permanent stage, a three-storey back-of-house building, and facilities for merchandise, food, and beverage sales, the venue will attract a variety of events. Fixed and flexible seating offer versatile audience configurations.

Custom house lighting, rigging, and sound equipment will provide accessible, optimized plug-and-play systems, catering to community, non-profit, and touring productions alike. Audiences will be comfortably accommodated in a variety of spectator areas that include removeable seats to create a dance floor or standing room, flexible lawn seating, and VIP box suites. A generous ramp network flanking the seating area on both sides will provide equitable access (targeting Rick Hansen Accessibility Foundation Gold) that enhances the guest experience.

The project is targeting Zero Carbon Building certification through Canada Green Building Council and is designed in alignment with LEED Gold. It will be 100 per cent electric and powered by renewable (hydroelectric) energy. It is also targeting Salmon Safe certification, reflecting a commitment to minimizing impact on local ecology and waterways.

An innovative stormwater management system, fully integrated with the roof assembly and buttress footings, will capture, clean, and utilize rainwater to irrigate the site’s landscape. Excess water will be slowly released into the district stormwater system to protect the urban watershed and contribute to local stormwater management efforts, which is a significant local concern given Vancouver’s annual rainfall.

More than 2,000 cubic metres of mass timber will be used for the landmark roof, achieving a 40 per cent reduction in embodied carbon compared to the baseline. Mass timber is a regionally sourced and renewable material; it is also exceptionally durable and possesses a significant carbon sequestering capacity.

The massive starburst roof is the first of its kind to be realized in mass timber, showcasing innovation in the use of this material. The precedent-setting structure features both glulam and cross-laminated timber (CLT); the elegant arches leverage the superior strength-to-weight ratio of glulam, while a CLT deck provides a structural diaphragm for stability.

Major construction activity at the site began in spring 2024. The project’ team includes Fast + Epp Structural Engineers, PFS Studio, and the general contractor is EllisDon.

EllisDon marked a major project milestone in late August with the installation of the final beam, completing the structure’s starburst-shaped roof.

Don Summerville brings mixed-income living to Leslieville

A 3.3-acre site in Leslieville, previously home to two 60-unit rent-geared-to-income (RGI) buildings managed by the Toronto Community Housing Corporation, has been transformed into a new mixed-income, mixed-tenure community called Don Summerville.

The revitalization is part of a five-year plan led by the City of Toronto and TCHC, in partnership with RioCan and Context Development. The project delivers a total of 770 new homes across three buildings: 120 RGI homes, 100 affordable rental homes, 183 market rental homes and 367 condominium units. There is also 16,000 square feet of new retail space.

As part of the development, the community will also include a privately owned public space (POP)—a dedicated open space that will be accessible for public use.

The developers recently celebrated the opening of the new homes, marking a significant milestone in Toronto’s efforts to boost housing supply. The project contributes to the City’s HousingTO target, which aims to approve 65,000 rent-controlled and affordable homes by 2030.

“The work on the Don Summerville community was very compelling from a builder’s standpoint,” said Howard Cohen, principle, Context Development. “We were able to maximize the footprint of two old buildings and a whole lot of unused space to build a new community for hundreds of families that includes affordable rental, market condominiums and rentals, and co-op housing options, all situated within dynamic architecture that honours the Queen Street streetscape while overlooking Ashbridges Bay.”

Within the market rental and condo buildings, there are 82 affordable homes including: 50 affordable homes that will house women and their families through a partnership between the developer and local community agencies; 32 co-operative homes, including 17 RGI and 15 affordable homes, with some units allocated for artists; and 32 co-operative homes, including 17 RGI and 15 affordable homes, with some units allocated for artists.

Workforce barriers persist for Indigenous Peoples

Indigenous participation in Ontario’s economy is vital for advancing both community prosperity and broader business growth. However, many Indigenous people continue to face persistent barriers to education and employment.

This challenge is even more urgent given the demographic landscape. Indigenous people, now numbering more than 1.8 million, make up the youngest and fastest-growing population in Canada. While projections show they could account for 10 to 15 per cent of the country’s labour force by 2041, their presence remains limited across all levels of Ontario’s business community. Currently, 74.1 per cent of non-Indigenous Canadians are employed, compared to 64.8 per cent of self-identifying Indigenous people and 47.1 per cent of First Nations living on-reserve.

A report released this year from the Ontario Chamber of Commerce (OCC) highlights the urgency of addressing these disparities and steps to take. A Way Forward; Ontario’s Path Towards Economic Reconciliation, Equity and Inclusive Growth, is part of a series that aims to advance the Truth and Reconciliation Commission’s Call to Action 92.

Systemic barriers limiting Indigenous participation

The forced displacement of Indigenous communities to remote areas has left a lasting impact, with nearly 25 per cent of Indigenous people still living in these regions, compared to 3 per cent of the general population. As jobs become more concentrated in urban centres, this geographic divide continues to limit access to employment.

The challenges are further reinforced by ongoing negative stereotypes about Indigenous Ways of Knowing, work ethic, and culture. Such misconceptions contribute to exclusion in workplaces and institutions, where Indigenous employees experience higher rates of discrimination.

Education is another gap. Since many jobs require post-secondary credentials, this becomes a significant hurdle for workforce participation.

“Canada faces growing labour shortages, and employers must tap into diverse talent pools to remain competitive,” the report states. “Advancing Indigenous inclusion is not just a social obligation—it’s an economic necessity. Research shows that diverse organizations outperform their peers, drive innovation, and improve decision-making.”

The OCC and Canadian Council for Indigenous Business (CCIB) have outlined a roadmap for organizations to strengthen employment pathways, reimagine recruitment and training, adapt job requirements and expand access to remote opportunities.

Finding and cultivating Indigenous talent

Recruitment resources include leveraging Indigenous job boards (Indigenous Works, Aboriginal Job Board, and Indigenous Careers) and partnering with Indigenous organizations, such as the Ontario Federation of Indigenous Friendship Centres.

Attending events and conferences focused on the Indigenous economy can also help build meaningful connections and develop relationships with Indigenous job seekers and entrepreneurs. Some opportunities include, CCIB Conference & Events, First Nations Major Projects Coalition, Indigenomics, Ontario First Nations Economic Development Conference, and Indigenous Prosperity Forum.

These external engagements can complement internal efforts. Businesses can support Indigenous employees by hiring in cohorts, promoting Indigenous employee resource groups, and offering mentorship. Some larger organizations have created targeted training programs. Scotiabank’s SOAR and RBC’s Indigenous Development Program help recent Indigenous graduates build experience and networks, while Ontario Power Generation’s Indigenous Opportunities Network partners with Kagita Milkam to recruit job-ready candidates for the energy sector.

“While these efforts are a step in the right direction, their impact is hindered by the shortage of Indigenous candidates applying for available positions, and by non-Indigenous people applying for jobs roles intended for Indigenous candidates,” the report highlights.

Meaningful inclusion in the workplace

According to Statistics Canada, 33 per cent of Indigenous employees reported experiencing workplace discrimination within the past five years. Ensuring an inclusive environment after on-boarding is essential—one where Indigenous employees can thrive, feel respected, and share feedback on challenges they encounter.

As dictated under TRC Call to Action #92, employers should offer mandatory training for management and all staff about Indigenous history, the legacy of residential schools, treaties, and skills-based training in intercultural competency, conflict resolution, human rights, and anti-racism and anti-discrimination for all staff.

“From what I have observed, and this is probably true of many institutions and organizations, is that we have wanted to jump over the work of ‘Truth’ to get to ‘Reconciliation’ more quickly,” said Dr. Christy R. Bressette, Western University’s first vice-provost and associate vice-president of Indigenous Initiatives. “What we really need in society is to spend time understanding what has happened here in this country, what has happened to Indigenous people, and by default, what has happened to all Canadians.”

Steps toward reconciliation include educational resources like the CCIB’s, Guidebook on Business Reconciliation in Canada. Businesses can also experience Indigenous cultures and traditions firsthand by attending all-nation Pow Wows, community meetings, and gatherings.

Creating inclusive workplaces also means re-examining long-standing hiring norms, such as revising job criteria to recognize a university degree or equivalent lived experience. This is important given persistent education gaps: while 90.7 per cent of non-Indigenous Canadians have completed high school, completion rates remain significantly lower among Inuit and First Nations living on reserve.

Bill Couchie, First Nations, Métis and Inuit program facilitator at Skills Ontario, has observed that many job applications list a university degree as a standard requirement. “One of our managers spent 25 years working with Indigenous youth,” he said. “So, we hired her because she [had] the relevant experience. I think changing job descriptions can be key as they’re sometimes very exclusionary.”

For many Indigenous candidates, getting hired is only part of the challenge. Jobs increasingly demand proximity to major cities—a barrier for those living on reserve, where employment rates are lowest. Offering remote work options, especially for knowledge-based roles, can help retain talent while respecting the deep connection many Indigenous people maintain with their land, culture, and community. For industries requiring in-person work, flexible schedules that allow for regular trips home may offer an alternative.

Elevating Indigenous voices in leadership roles

Listening to Indigenous lived experiences and creating space for those voices in leadership is essential for reshaping the systems that govern workplace culture. Without that, the policies that marginalize remain unchanged.

One emerging approach is Indigenous Advisory Councils, which provide companies with meaningful oversight and guidance. These councils aim to create dialogue with Indigenous people who can offer feedback on policies and programs and ensure Indigenous perspectives are fully integrated into decision-making. Yet the report also warns that relying on the same Indigenous voices risks fatigue and urges broader inclusion of women, youth and Two-Spirit people, and diverse First Nations, Inuit, and Métis perspectives.

The OCC report closes with a clear call to action: deepen engagement with Indigenous communities and build partnerships; create detailed action plans paired with mandatory staff training; establish metrics to measure progress on reconciliation and equity; and amplify the conversation through public campaigns and education. These steps are essential for genuine change.

“As Canada strives for economic reconciliation, addressing barriers to education and employment is essential to fostering equal opportunity,” the report emphasizes. “Achieving true representation of Indigenous people at all levels of Ontario’s business community requires continued efforts, benefiting every business, shareholder, and consumer.”

Facilitator to foment work experience placements

The Canadian government has tapped the Business + Higher Education Roundtable (BHER) to facilitate up to 8,000 work experience placements for post-secondary students over the coming 30 months. The not-for-profit organization provides resources and collaborative networks for private sector employers to integrate new generations of skilled talent into their workforces through partnerships with post-secondary institutions and their students.

The federal government recently announced an unspecified amount of funding to support the organization’s efforts. That’s expected to include targeted forums to connect employers and post-secondary institutions, along with broader promotion and engagement at industry-sponsored conferences and events.

“BHER will not only create thousands of opportunities, but also ensure the ecosystem is stronger, more inclusive and better aligned with industry needs,” pledges Val Walker, the organization’s chief executive officer.

BHER also offers a suite of online tools, including:

a customized assessment of how work-integrated learning could best serve a company’s needs;
an interactive calculator to help employers estimate their return on investment from work-integrated learning programs; and
a 45-minute online course with scenario-based advice on mentoring young staff.

Since 2022, BHER is credited with creating more than 22,300 work-integrated learning placements through outreach to more than 6,000 employers. It’s expected to approach 2,500 employers with the new influx of federal funding, and to place particular emphasis on forging opportunities for Francophone and under-represented student groups.

“Our government’s investment in BHER is building practical pathways between education and employment, boosting productivity and helping businesses tap into new skills,” maintains Mélanie Joly, Canada’s Minister of Industry.