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Cominar REIT deal conveyed to unit-holders

Canderel Real Estate Property Inc. is leading an investor consortium intent on acquiring Cominar Real Estate Investment Trust (REIT). The parties have reached an agreement to offer $11.75 in cash per unit, equating to a 16.3 per cent premium on the TSX 20-day average trading price as of Oct. 22.

The proposed deal represents an enterprise value of $5.7 billion for the 310-building, 35.7-million-square-foot portfolio. Cominar’s board has given unanimous approval. Subject to unit-holders’ and regulators’ approval, the acquisition is expected to be completed in the first quarter of 2022.

The investor consortium plans to sell Cominar’s industrial holdings to Blackstone, and another grouping of retail and office properties to Montreal-based Groupe Mach. Remaining office and retail properties and associated development opportunities in Ottawa, Montreal and Quebec City will be retained and held jointly.

“Our investor consortium is taking a long-term view in acquiring the Cominar portfolio and expects to leverage the complementary development, operating and asset management expertise of our respective organizations to enhance the value of, and re-develop, these high-quality holdings,” maintains Brett Miller, Canderel’s chief executive officer.

Other consortium members include: Artis Real Estate Investment Trust; the U.S. investment company, FrontFour Capital Group; and partnerships managed by the Vancouver-based private equity firm, Sandpiper Group.

“We are confident that Canderel and their partners are well positioned to continue investing in key assets over the long term, while also serving our valued tenants and communities,” says Sylvain Cossette, president and chief executive officer of Cominar.

A condo board’s guide to fixing people problems

If the police are called to break up a fight at a board meeting, most directors will recognize that a problem has been allowed to escalate overtime. Fortunately, most condo boards will never find themselves in a situation such as this. Still, many other less dramatic yet problematic situations can go unrecognized and, if not addressed, be just as devastating.

Situations that occur more frequently could include the director who constantly interrupts meetings, argues constantly, brings up pet peeves, breaks board confidentiality, or saunters forth across the condo property and holds informal meetings with owners.

Every condo needs a high-functioning board of directors that provides the best possible governance for their condominium. It does not mean that there will never be disagreements; in fact, disagreeing and debate are critical to making the best decisions.

It is easy to blame one person for being the problem. Problems and problematic people do not exist in a vacuum; they exist in the complex environment of a board of directors that is made up of people. How does a director get labelled as problematic? Is there a set of criteria that identifies them? Is it the board that votes to determine who to label as such?

No, it is much more subtle and usually starts with one director finding another to be difficult. It is not so much the person, but rather their behaviour that is problematic. Their transgression could be significant or it could be much more minor.

Most condo boards do not have a large pool of potential candidates who are willing to serve. It is all too often a case where anyone showing any interest gets elected. Good advice is always to be careful choosing directors, but when most directors are elected by acclamation, this advice becomes meaningless.

Likewise, it is often suggested that boards with problematic directors remove them. Again, this advice is not practical as removing a director is complicated and must be carried out according to provincial condo legislation and the condo’s own rules and regulations.

Removing a problematic director is worth the effort when a major transgression occurs, such as a fight or financial fraud. In other cases, it is better to address or even be proactive to prevent problematic incidents.

Set the stage and be proactive

Boards welcome new directors regularly. There is no better opportunity than immediately after an election to provide a thorough orientation on being a condo board director.

Setting the stage goes a long way in ensuring that all board members know from the beginning what is acceptable and what is not. Proactivity is always preferable to reactivity. Being proactive nips emerging problematic behaviour before it gets big enough to destroy a board.

In the orientation, be sure to include the following principles: forget about themselves; wear the right hat; agree to disagree but never in public; intervene as soon as problems start; and respect diversity.

1) Forget about themselves

Directors are required to make decisions in the best interest of the condo corporation. A board can function effectively only if its directors act in the condo’s best interests. It is highly problematic if a director allows their personal interests to override a decision. For example, when enforcing rules, no director can change a rule to suit their own interests.

This does not mean that the director with a specific cause to promote cannot bring it up for discussion, but the orientation will inform them of how to bring up their cause in a way that doesn’t result in a problematic situation.

2) Wear the right hat

The analogy of remembering to wear the right hat is a good one for board directors. It refers to the fact that directors are directors only when on official business for their condominium; thus they wear their board hat. This includes board meetings, annual meetings, special meetings or any other situation where official business is taking place. At all other times, the individual is an ordinary owner and wears their owner’s hat.

New directors often find dealing with these situations problematic. Many directors complain that owners want to talk to them about board business the minute they step outside their door. After all, the newly elected director is also an owner and knows their neighbours. Talking with their neighbours is normal, but how can the newly elected director politely steer the conversation away from board business.

Owners must understand that having a friend on the board is not a means to gaining insider information. A couple of approaches will help. Give new directors advice on how to deal with this at their first board meeting. Even better is to remind the owners at every AGM to refrain from questioning the directors and explain why every director will not answer their questions.

3) Agree to disagree but never in public

Boards make decisions by voting on motions. Once a motion is approved by a majority vote, the board collectively agrees with the decision even if some directors did not vote in favour. It is expected that debate will occur before a vote, but once the voting is over, solidarity results. A director can disagree on a decision, but it is never appropriate for the details of the disagreement to become public.

When knowing how to deal with these particular situations has been covered during the new director orientation, directors understand why board confidentiality and solidarity are essential.

4) Intervene as soon as problems start

Prevention of problematic situations is not always possible. If one director considers another director as problematic, despite an excellent board orientation, it is time to act. More frequently, the problem is allowed to continue and fester.

Directors need to work together. When problems occur, every director takes on the responsibility of finding a resolution. Even better would be a policy that directors agree to follow when issues arise.

Nothing stops a director from approaching another, outside of a board meeting, and discussing whatever the problem might be. There is also nothing stopping a director from adding an agenda item to the meeting to discuss board relations. It could be possible that the director labelled as “problematic” is not the problem at all or has no idea why others perceive them as being a problem.

5) Respecting diversity

Misunderstandings can arise for many reasons, including differences in communication styles between men and women, differences in age, race or languages used.

It could be that one director has assumed a position of leadership that is not appreciated by some of the board. It might be that one director does most of the talking and leaves others feeling unable to participate. Another director could take a disagreement personally and feel slighted or even insulted by the discussion. In the heat of an intense debate, it is easy for directors to injure feelings. Any of these situations present prime opportunities for problems to surface.

It is the collective responsibility of the board to prevent and address problematic situations as soon as they occur.

Begin with the end in mind

Condo boards need directors who can work with each other respectfully, encouraging discussion, resulting in best decisions for the condo corporation. Anything less means that the board and its directors are not fulfilling the position’s requirements for which they were elected. When a board functions cohesively, it is acting in the corporation’s best interests.

Pat Crosscombe is the past president of her condo board and the founder and CEO of BoardSpace, a company that provides board management software for condo boards and property managers.

Aging condos can learn new tricks

They don’t build condos like they used to. Anyone who lives in a residential building that is two or three decades old will undoubtedly agree. While shiny new buildings are going up in virtually every city across Ontario, these sleek structures don’t compare to more mature condos. From the thoughtful architecture to the durable finishes to the generously sized units, older condo buildings are true gems.

Not only do older condos have more space, they tend to have a stronger sense of community. Owners who live in these buildings know what’s out there, and they’re not eager to give up their large suite for something small and manufactured, even if a new unit would offer more modern comforts. As a result, you may have residents who have been a part of a condo community for ten or more years. People like their neighbours, and they even talk to them from time to time.

But, as appealing as old buildings are, they do present some unique challenges for residents. Often, these aging developments hang on to old processes. Owners, for example, only have the option to pay fees with cheques or cash. Conversations between the landlord or manager and residents are carried out in person. It’s nice to be able to connect with the person in charge, but at the same time, it’s easy to forget what was discussed. Repairs may take longer than they should as a result. Packages are another big issue. Boxes from Amazon or Chefs Plate are dropped onto the lobby floor, which is often unattended and easily accessible to anyone walking by. Items are left exposed and vulnerable, and owners who are tired of getting their things stolen may have to redirect packages to a dedicated parcel delivery store.

These issues are frustrating for both managers and residents, but the good news is they don’t need to be permanent problems. Mature buildings do not need to undergo a complete makeover in order to become more modern; that is an expensive and lengthy process that few communities want to take on. Instead, boards or managers may consider modernizing their building using simple and affordable technological solutions. These modest upgrades will make owners happier, and add new life to the building.

Online payments

People of all ages can confidently use online banking today. It’s quick, convenient, and safe, and most appreciate that they can manage their finances from home. Cheques are the opposite of convenient. Yet, many condos, old and new, still ask owners to cover amenity deposits or condo fees using this dated payment method. It’s a slow process to get the money from the owner to the corporation’s bank account, and one that requires in-person interactions.

Management is encouraged to explore online payment options such as electronic funds transfer, credit card, or debit. They can speak with the corporation’s bank about enabling these types of payment options, and consider involving fintech companies like RentMoola or Rotessa. These companies have lots of experience working with condos, and are happy to walk curious corporations through the online payment process. Once the new system is in place, management will need to share a “how-to” guide with all residents. It might take more than one message to get residents set up, but the end results will be well worth the initial work.

Residents’ portal or condo management software

Sending out those online payment instructions will be a lot easier if communication can be done digitally. Printing and distributing notices takes up additional time and money, and owners who don’t live on the premises may not receive communications in time. A residents’ portal or software system with a space dedicated to residents makes it much simpler for people to stay connected and up-to-date. Residents can also submit service requests online, giving management a better way to track and resolve issues. Once they have their account set up, residents can view policies, notices, updates, and anything else management needs to share with them from their phone or computer. Some systems will even allow management to send text or automated voice messages to residents if they prefer to get information through either of those channels.

Wifi in common areas

Most Ontarians living in urban dwellings take internet access for granted, but there is a small minority of residents that struggle to get online. According to a 2021 report called Mapping Toronto’s Digital Divide, 38 per cent of Toronto households don’t have internet that is up to speed with Canada’s 50 megabits per second download target, and 2 per cent do not have access to home internet at all. Cost was the main reason why people could not access good service.

One way to help owners, especially those who may be on a fixed income, is to provide free wifi in common areas. There may be concerns that owners will abuse this service and stop paying for their own internet, but the truth is that almost never happens. Instead, making wifi available to those who need it most will help them feel more connected, and remove barriers that make it hard for them to book appointments, order essential items and stay in touch with friends and family. Furthermore, this small addition may encourage more social interactions by bringing people out of their units. Plus, this makes it easier for all residents to use any online services offered by the corporation.

Lighting

You’ll be surprised what a difference good lighting can make. A lighting retrofit is simply an upgrade made to light fixtures or lamps, and this upgrade will automatically make the building look better.

Upgrading the source of light is equally important because it can lead to noticeable cost savings in addition to changing up the feel of the building. Swap traditional incandescent light bulbs with energy-efficient LED bulbs. While those clear bulbs are cheaper to buy, they also have the worst energy efficiency on the market. LED lights use anywhere from 25 per cent – 80 per cent less energy than traditional bulbs, which means lower energy bills and fewer bulb purchases.

Installing motion sensor lighting can also have a positive impact on energy savings. This type of lighting system is great for shared amenity spaces, like gyms or game rooms, that have a low occupancy rate in the morning and at night.

The corporation will need to schedule a lighting audit to determine the most energy-efficient solutions. If management plans to make changes to unit lighting, it’s best to consult with owners before any concrete plans are made. Outline the cost-saving benefits, and give them a timeline so they understand how long the project will take.

Parcel lockers

Full disclosure, this last tech upgrade is on the pricey side. But, for buildings that don’t have concierge (and even those that do), parcel lockers are a game changer. The safety and convenience parcel lockers offer to residents is invaluable, and since online shopping will only become more popular, corporations cannot expect the parcel pileups to go away. A small locker might start at $10,000, while a large locker will cost about $25,000. It’s not a cheap upgrade, but if there is room, make the investment. If necessary, management can even charge a modest monthly fee to owners that want to use the locker system.

Using tech to automate and simplify processes for older condos is not a fad. It’s a way to modernize without asking owners to make big, uncomfortable changes. Old buildings can learn new tricks, and owners will reap the rewards when an established condo community welcomes new additions and features.

Brian Bosscher is the president and founder of Condo Control, a leading software company that provides web-based communication, management and security solutions for condos and HOAs of all sizes. He is also a board member, having served more than 12 years as both treasurer and president.

Maintaining schools for second pandemic winter

With the fall semester well underway, Canadian educational institutions remain under pressure to perform. This school year might have started off smoothly for many; however, a subsequent wave brought on by a new variant of COVID-19 or a spate of heavy winter storms could lead to further school closures.

Even with classes in effect and residences open, basic maintenance activities on building systems must continue. Building systems housed in large, and often aging facilities, should work optimally to ease disruptions for students and let them focus on education. With the cold weather coming, it becomes increasingly important for campuses to handle unforeseen circumstances.

Taking the cautious road

Facility managers need to be aware of the steps they will be taking and how these measures affect health and safety throughout the course of each semester.

Every team should create a checklist, and then continually review their internal systems—floor by floor—to reveal any possible failure points. To prevent serious water damage from occurring, first make sure that the roof and drains are in good condition and the building is sealed to protect from water permeation.

Moving down into other floors of buildings, checking for running toilets, urinals, and faucets should be a routine activity. It’s important, as well, to ensure that HVAC systems are operational to provide a sufficient number of air exchanges per hour. This will mitigate mould growth and help maintain air quality for pupils and staff.

The effects of low or no occupancy can vary between buildings based on size, systems, and quality of the checks conducted during the lockdown. As facility managers head into the winter months, they should also consider the integrity of several areas:

  • Parking structures that have heat trace cables keeping domestic water lines and sprinkler lines from freezing. These need to be tested in advance of sub-zero temperatures.
  • Ice/snow melting systems should be tested to ensure they are in good working order.
  • Heating systems that use glycol should be checked as these are sometimes at risk of freezing.

Having a thermostat that measures outdoor air temperature and integrates with heat trace lines further contributes to mitigating the chance of pipes fracturing. Frozen plumbing lines that fail do not just cause slips, trips and falls but can cause major damage to concrete and asphalt once ruptures occur. Costs to repair these are typically in the tens of thousands of dollars, if not more.

Keeping up with compliance

With large social gatherings and celebrations among students, it’s an important reminder that social-distancing policies and compliance will be a challenge as students look to connect as they did pre-pandemic. Facility managers can mitigate risks by advising maintenance staff and security teams to look for exterior doors being propped and left open. This can create a security issue, and in winter months, could lead to cold air infiltrating the building, which puts plumbing infrastructure (specifically hydronic heating line and sprinkler pipes) at risk of freezing.

Through diligence and systems reviews, along with expert mitigation, facility managers can ensure the smooth running of building infrastructure and business continuity so students can focus on learning.

Brendan Murphy is director of client solutions for First Onsite Property Restoration.

Environmental mishaps herald personal liability

Personal liability is a mounting possibility for directors, officers and supervisors of organizations that run afoul of environmental regulators or are on the losing side of civil litigation. During a recent online seminar addressing liability and risk management, practitioners with Willms & Shier Environmental Lawyers outlined some scenarios in which individuals could be tagged to share responsibility for a corporate failing or even solely carry the blame for environmental mishaps if organizations can prove their own due diligence.

This is occurring with more frequency in both civil actions involving disputes between private parties and in regulatory orders and prosecutions seeking compliance and recompense under public statutes. Some environmental legislation also includes avenues for offending parties to be found civilly liable, presenting a potential double-whammy of consequences for transgressors.

“In the regulatory sphere, if there’s a spill, the corporation may be charged, but so too may be the people with management control. We’re seeing, for example, contractors, consultants and mine managers brought into an order or into a prosecution. Sometimes that’s the regulator looking for deeper pockets or looking for leverage,” observed Richard Butler, a partner and litigator at Willms & Shier. “We’re starting to see the same thing in civil liability with the person in charge of the corporation being drawn into a lawsuit.”

Broad sweep of incidents can fall under environmental orders or causes of civil action

Environmental orders are the first instrument that provincial or federal officials deploy to enforce rules, halt environmentally damaging activity and compel any necessary remediation. From there, regulators can turn to prosecutions to address non-compliance or pursue punitive measures.

Joanna Vince, a Willms & Shier partner and a certified specialist in environmental law, stressed that although orders can be appealed, they are mandatory unless they are formally stayed, and recipients will likely be inviting grief upon themselves should they ignore them. This is also when individuals will get notice if they have been personally implicated.

“Companies and corporate directors, officers, owners and those with management and control over a property, business or undertaking, as well as municipalities, can all be named in environmental regulatory orders. Regulators’ ability to issue orders is very broad. That includes who can be ordered as well as the content of the order,” Vince noted. “We’ve seen situations where environmental orders were issued to flow-through property owners who were not the source of contamination, to former corporate directors and officers, and even to an accountant who had power of attorney on a contaminated property.”

Looking to the civil arena, Jacquelyn Stevens, a partner at Willms & Shier and a certified specialist in environmental law, summarized the causes — nuisance, strict liability, trespass to land, breach of contract and negligence — commonly at the centre of private disputes, all of which could potentially involve the naming of individuals. Breach of contract, for example, underscores the many players that can be involved in commercial real estate transactions, leasing, management and maintenance agreements.

“Where it often arises is where there are representations or warranties in agreements of purchase and sale that require compliance with the laws, or the requirement to not use hazardous substances, or there may be remediation obligations,” Stevens said. “The disputes we see often relate to situations where contamination is found after a deal has been completed. The purchaser may sue the vendor pursuant to the terms of that agreement of purchase and sale, or the purchaser may sue their consultant under their contract for failing to identify the contamination prior to the sale.”

Crossovers of regulatory and civil liability

She also pointed to provisions in some provincial statutes that allow for civil action against regulatory transgressors. For example, offenders who have been found responsible for contamination under British Columbia’s Environmental Management Act can also be civilly sued for recovery of remediation costs. That would be in addition to any fines owing for the regulatory violation.

“Section 47 (of the Act) provides the mechanism that says a person who is responsible for remediation is liable to any person or governmental body for reasonably incurred costs of the remediation of that site.” Stevens advised. “This could be a current or former owner or operator.”

These general principles also hold sway in Ontario, where Butler identifies a 2015 Court of Appeal decision as the impetus for a subsequent new approach to awarding damages. Section 99 of the provincial Environmental Protection Act, dealing with compensation for spills, states that transgressors are liable to whomever will have to pay for the cleanup.

“That’s a crossover of civil and regulatory liability,” Butler reiterated.

Under earlier interpretations, violators were typically required to pay reparations equivalent to the diminution of property value that the spill and resulting contamination caused. However, in this case, the Court of Appeal tied compensation to the cost of remediating the contamination and also found the company owner personally liable.

“That’s piercing the corporate veil, going through the corporation and looking at the language in the statute that says ‘the person having control over the pollutant’, which was determined to be the owner because he controlled the corporation on such a day-to-day level,” Butler explained.

Differing formalities with similar principles for civil and regulatory proceedings

Legal formalities differ in civil actions and regulatory prosecutions, but there are many key similarities in how prosecutors and plaintiffs must prove their case and how defendants can refute accusations. Unless a case reaches the Supreme Court of Canada, decisions made in one jurisdiction don’t establish rigid precedents further afield.

“Case law in Canada doesn’t necessarily apply from province to province. It’s not binding on the judges in a different province, but it is persuasive,” Stevens said.

In the civil arena, plaintiffs have to prove defendants’ liability and their own damages. There is also a limited period to make the claim, which begins counting from the time it’s deemed plaintiffs became aware of contamination. “If you discover an issue, you have two years in Ontario,” Butler said.

The Crown carries the burden of proof in regulatory prosecutions and defendants have a number of strategies to prove they are not guilty of contravening an environmental law. Of these, due diligence is commonly dubbed the “big defence”, but other recognized valid arguments include:

  • officially induced error: if the defendant relied on a regulator’s flawed advice or authorization, which then unwittingly brought about the prosecution;
  • necessity: if the defendant can show that an environmental incident was triggered to avoid imminent danger;
  • de minimis: if the defendant can show that the consequences of an environmental incident are trivial and do not merit a finding of guilt; or
  • improper gathering or sharing of evidence on the regulator’s part.

For the first three defences, Vince emphasized the importance of documentation and demonstrating a conscientious approach to management, operations and decision-making.

“It’s important to know, with de minimis: What was the impact to the environment? What steps could you take to minimize it? With officially induced error, when a regulator tells you something, make sure you document that. With necessity, show that you weighed your options, that you looked at the potential impacts and you made a choice out of necessity,” she instructed.

Environmental management systems key to demonstrating due diligence

Those steps are also aligned with the cornerstone of proving due diligence — environmental management systems. Due diligence, which was verified as a full defence against an environmental offence in a 1978 Supreme Court of Canada decision, is premised on two possible scenarios: that the defendant took all reasonable steps to prevent the offence from occurring, or; the defendant had a reasonable belief in a mistaken set of facts.

“For the first branch, you do not have to exercise superhuman efforts, but you must exercise reasonable care. What this means is a high standard of awareness and decisive, prompt continuing action,” explained John Georgakopoulos, a Willms & Shier partner and certified specialist in environmental law. “Under the second branch, mistaken fact, you have to have reasonably believed in a set of facts, which, if true, would render the act or omission innocent.”

An environmental management system, such as those aligned with the widely employed ISO 14000 standard, provides the framework for organizations to demonstrate that high standard and serious intent. Georgakopoulos cited the example of a company that avoided conviction because it successfully proved its employee’s action in triggering a spill was contrary to policies, procedures, training and consistent messaging in the workplace. More importantly, environmental management system can help instill procedural rigour that leads to better overall environmental vigilance.

“Although due diligence can be a complete defence to a prosecution, it’s not a defence to a civil claim. However, many of the elements of due diligence can be good evidence for defendants in a civil claim and can also help to avoid environmental incidents that give rise to civil claims,” Georgakopoulos added.

To effectively mitigate liability risks, he urged organizations to first gain a full understanding of the environmental impact of their operations and the potential vulnerabilities in their control systems. From there, they should undertake due diligence to address those vulnerabilities and also consider liability protection. The latter might include indemnities in contractual agreements, making use of regulatory liability protection such as Ontario’s records of site condition or Alberta’s remediation certificate, and environmental insurance.

“Director and officer insurance usually excludes environmental matters so if you are a corporate director or officer, it is beneficial to explore the potential benefits of environmental liability insurance given the common exclusions that we see in D&O policies,” Georgakopoulos said.

Barbara Carss is editor-in-chief of Canadian Property Management.

Minto acquires Montreal apartment for $80 million

Minto Apartment REIT announced it has entered into an agreement to purchase a 20-storey Montreal apartment for $80 million in addition to funding the construction of a nine-storey development in Ottawa. It also announced a share offering, which could raise up to $86 million in new equity to help fund these and other activities.

The Montreal apartment: Le Hill-Park

Le Hill-Park is a 261-suite building located at 4530 Chemin de la Côte-des-Neiges in downtown Montréal, in close proximity to the Université de Montréal, McGill University, three major hospitals, and the Côte-des-Neiges metro station. Average sitting rents at Le Hill-Park are approximately 20 per cent below current market rents resulting in potential revenue growth as tenants vacate suites and they are re-leased. There is also a significant repositioning opportunity as only 72 of the 261 suites have undergone a modernization program, potentially providing an additional upside of approximately 20-25 per cent upon completion of renovation. Le Hill-Park is also located close to the REIT’s existing Rockhill, Haddon Hall and Le 4300 properties, providing for potential future operating synergies. Following the acquisition of Le Hill-Park, the REIT will have ownership interests in a total of 1,793 suites in the Montréal market, representing approximately 22 per cent of the fair market value of its portfolio. The acquisition of Le Hill-Park is expected to close on or about December 7, 2021.

Ottawa development

The rezoning of Beechwood to permit the development of approximately 229 residential units and 6,000 square feet of retail space was completed in Q3 2021. The project is being developed by Minto Properties Inc. and construction is expected to commence in Q1 2022. The REIT has committed to providing up to $51.4 million in financing for this project through a convertible development loan. As of June 30, 2021, $9.2 million of the commitment had been advanced and additional advances will be made as construction progresses. Upon stabilization, expected in Q4 2023, the REIT has the option to purchase this project at a 5 per cent discount to its then appraised fair market value.

Meanwhile, construction is progressing at Phase I of Lonsdale Square, which is being developed by a 50-50 joint venture between MPI and a subsidiary of Darwin Properties Limited. The project will comprise 113 residential suites and 7,800 square feet of retail space upon completion. The excavation of the site is complete, and formwork has commenced.

Find out more at Mintoapartments.com

 

Vancouver expands renewable gas capture at landfill

Vancouver’s landfill gas-capture system is expanding thanks to a $4.28 million investment by the provincial government through the CleanBC Industry Fund, with matching funds from the City of Vancouver.

The 320-hectare (790-acre) Vancouver landfill is located next to Burns Bog in Delta and is owned by the City of Vancouver. Approximately 73 per cent of the gas emitted by the landfill was captured in 2020.

“Through CleanBC, we’re making major investments that will reduce emissions and fight climate change,” said George Heyman, minister of environment and climate change strategy. “The Vancouver landfill project will remove an estimated 485,000 tonnes of carbon-dioxide equivalent over the next decade. This is a huge opportunity to replace fossil fuels and provide people, businesses and the city with low-carbon alternatives made from organic waste.”

The project will expand the current landfill gas-collection system by installing a system of wells, collectors and piping to capture methane and carbon dioxide that would otherwise be vented to the atmosphere. Landfill gases will be transported for refining into usable renewable natural gas that will be sold to FortisBC and incorporated into the company’s natural-gas distribution system for residents, businesses and the city’s buildings, vehicles and neighbourhood energy utility.

“The Vancouver landfill project is our largest renewable natural gas project to date and a key part of our 30BY30 plan to reduce customers’ greenhouse gas emission by 30 per cent by 2030,” said Joe Mazza, vice-president of energy supply and resource development, FortisBC. “FortisBC is working with the province through CleanBC and making substantial investments in innovation, energy efficiency and renewable natural gas to ensure we build a cleaner economy together.”

The Vancouver landfill gas expansion project is expected to reduce approximately 485,000 tonnes of carbon-dioxide equivalent over the next decade.

 

Preparing facility floors for winter

Day-to-day foot traffic can wreak havoc on facility floors at the best of times, but it’s a particular problem during cold winter months, when snow, ice, salt, and sand can be tracked throughout a facility.

To help businesses protect floors during the harsh winter months, Cintas is offering five essential tips.

“It is important for businesses to protect their investment in floors which can impact the perception of a business,” said John Engel, Director of Marketing, Cintas. “Keeping dirt and debris from entering a facility and being vigilant with your floor care program is critical for keeping floors in top shape throughout the winter.”

Implement a comprehensive matting program

Without adequate matting, 42 per cent of a floor’s finish can be removed within the first six feet of an entrance after only 1,500 people have entered a facility. It’s advised to implement a dual mat system that includes scraper mats and carpet mats. Scraper mats feature active blades of various heights that scrape grime and debris off shoes outside front entryways and carpet mats pick up excess debris.

Clean floors frequently

A staff member should regularly mop entryways and other floor surfaces throughout a facility. This can remove salt lines from ice melt and reduce water accumulation from snow and freezing rain. Use heavy-duty wet mops and microfiber mops that capture and remove moisture from floors. For spot cleaning or picking up small spills, consider a pulse mop that doesn’t require prepping a mop bucket.

Conduct periodic deep cleaning

Conducting regular deep cleans, especially during the winter months, can minimize the burden of daily cleaning and extend the life of floors. Deep cleaning can also restore facility floors to “like new” condition, resulting in favourable customer perception.

Keep facilities stocked and employees trained

In addition to implementing mat and floorcare programs, keep all maintenance items in an adequate supply. Staff members should receive proper training and understand the correct floor cleaning procedures.

Work with an experienced services provider

Ensure mats are installed and maintained correctly by partnering with a qualified service professional that offers freshly cleaned carpet mats while removing the dirty ones. Service providers can also ensure cleaning supplies are adequately stocked and perform periodic deep cleans to help protect a business’s investment in its floors.

“Floors experience the most wear and tear within a building and are the first asset visitors notice when they walk in,” Engel added. “It is important to implement a comprehensive matting program to prevent winter debris from entering a facility and a floorcare program that includes frequent cleanings and deep cleans to enhance the appearance of floors.”

7 steps to effectively winterize pipes

As we prepare to head into November and on to December and the holiday period, colder weather is going to set in across Canada and North American. Knowing how to effectively winterize pipes is key for facility management to avoiding headaches down the line, and it’s wise to start sooner rather than later.

Taking early steps to winterize pipes before any winter closures is vital. Winterizing fixtures helps prevent plumbing leaks and breaks caused by water expanding upon freezing and producing enough pressure to cause damage to fixtures, and it also helps prevent traps and drains from drying out, which can cause the release of sewer odours and/or methane gas which can cause serious health risks.

Klaus Reichardt, founder and CEO of Waterless Co., manufacturers of no-water urinals and other washroom products, has provided numerous tips on how to winterize pipes effectively and with confidence.

  1. Create a plumbing fixture checklist. Include drain valves, taps, and all water-using kitchen and restroom fixtures throughout the facility. Mark off the following steps as they are completed.
  2. Shut off the main water valve to the facility (if allowed), turn off the water pump, and water heater.
  3. Open all drain valves, taps, faucets, and showers. These should remain open during the winter months, as long as the facility is closed.
  4. Drain the water heater and any hot water storage tanks. This will protect heating elements in the tanks from being damaged.
  5. Flush all toilets and water using urinals. If water remains in the bowel, add antifreeze to prevent pipes from cracking.
  6. Waterless urinals need no special winterizing steps unless they use water on a scheduled frequency.
  7. Pour liquid “ever prime” into all drains. This helps prevent P traps from drying and releasing foul odours. Two or three ounces per drain should do.

“Also, be sure and maintain a heating source in the facility,” adds Reichardt. “Setting the thermostat at 40 to 50 degrees (F) helps protect pipes from the cold.”

Benchmarking your cleaning operations

Benchmarking operations is key for cleaning and maintenance companies, as it provides an independent and objective measurement of how well a company compares to others, offering understanding that leads to a path to betterment and assessing various components including training, leadership, culture, and practices.

However, understanding your company’s comparative strengths and weaknesses can be a challenge, and finding a peer group of organizations to benchmark against can be near impossible.

Tim Poskin, founder and systems integrator of ISSA’s Cleaning Change Solutions Consulting and executive director of the ISSA Workloading and Benchmarking Council, recommends some easy tips for improving your benchmarking processes.

He recommends company leaders start by asking themselvesthese questions:

  • What quantifiable standards and established cleaning practices do you currently use to run your operations?
  • Is the standard based solely on appearance and budget? 
  • Do you have a scientific method of measuring effectiveness and performance?

If you answered no to any of these questions, he suggests considering:

  1. Benchmarking at ISSA Show North America 2021. With more than 1,000 industry professionals, the annual show is a great place to start benchmarking, with more than 80 educational sessions, workshops, panel discussions, training sessions, and certification courses. Industry trade shows and events such as this one are great opportunities to find the right people and knowledge to start the benchmarking process.
  2. Benchmarking against an existing standard for cleaning. For example, the ISSA Clean Standards are focused on achieving and maintaining an effective cleaning program through a systematic approach and standardized guidelines, and provide a framework and protocol along with qualitative methods to measure and assess cleaning effectiveness on a periodic and consistent basis.
  3. Benchmarking labour using The Official ISSA Cleaning Times resource. Calculating cleaning times or production rates can be a difficult task because each situation has so many variables. This newly revised resource provides excellent guidelines for cleaning times, which provide a starting point for preparing bids and estimates for budgeting labour and workloading based on cleaning tasks and the time it takes to complete them. The Official ISSA Cleaning Times provides a set of average cleaning times for both individual cleaning tasks as well as bundled cleaning processes.

Benchmarking helps organizations to identify the gaps between their performance and the industry standard and provides ideas on how to go forward. By gathering useful data that an organization may not even know it is lacking, benchmarking can identify specific actions an organization can take to significantly improve its day-to-day functionality. 

Above all, Poskin stresses that leaders should remember to follow one simple rule: be open to looking at what others are doing to achieve their success. Successful organizations have improved their programs in a measurable way by benchmarking best practices with each other. 

Post-CERS property expense relief announced

A new iteration of property expense relief will be more bountiful for many recipients than recent payouts of the Canada Emergency Rent Subsidy (CERS). However, fewer commercial tenants or owner-occupiers will qualify for the 28-week post-CERS programs, which are set to launch on October 24.

Finance Minister Chrystia Freeland has unveiled two streams of targeted support measures to succeed the imminent expiry of CERS. Lockdown support, equivalent to 25 per cent of eligible property expenses for the affected period, will also remain available for businesses where public health restrictions result in a minimum 25 per cent erosion of revenue. Relief will be offered until May 7, 2022 with potential for a further eight-week extension to July 2.

“We are announcing what we very much hope and believe is the final pivot in delivering the support needed to ensure a robust recovery,” Freeland remarked. “Our economy is rebounding and we are winning the fight against COVID. It is also true, though, that the recovery is uneven and the health measures that are saving lives continue to restrict some economic activity.”

The government has established what it terms “two-key” eligibility for the new programs, which requires applicants to demonstrate a loss of revenue during a protracted period of the pandemic, as well as an ongoing struggle to catch up. This is meant to target a smaller number of beneficiaries with the most profound need at a time when many former CECRA and/or CERS recipients have regained momentum.

“We had appealed to the government as late as last week to implement some kind of extension, and we think this is a good approach,” says Brooks Barnett, director of government relations and policy with REALPAC. “There are some businesses that obviously have need for that extra support. Restaurants, in particular, are still trying to recover and they’ve faced some regionally based challenges with some provinces having been in lockdown longer than others.”

The new Tourism and Hospitality Recovery Program will subsidize wages and property expenses for businesses that have suffered both a minimum 40 per cent decline in revenue in the 12-month period from March 2020 to February 2021 and a minimum 40 per cent decline in the months pertinent to their applications. Until March 13, 2022, qualifying businesses — which might include hotels, restaurants, travel agencies and tour operators — can receive subsidies on par with the level of revenue loss, up to a maximum of 75 per cent of eligible costs. That will be reduced by half for the remaining eight weeks, taking subsidies down to the range of 20 to 37.5 per cent of eligible costs.

Other types of enterprises that saw revenue drops of at least 50 per cent during the March 2020 to February 2021 reference period and also record 50 per cent declines relative to pre-pandemic times in the months between now and May 7 are eligible for the new Hardest-Hit Business Recovery Program. Funding is more modest than allocations for the tourism and hospitality sector, with a formula that provides subsidies to cover 10 to 50 per cent of qualifying wage and property expenses during the first 20 weeks of the program, and 5 to 25 per cent for the period after March 13.

The diminishing subsidies follow a pattern seen in CERS, which has pushed down maximum coverage thresholds over the past four months. Those dipped from the original 65 per cent to 60 per cent on July 4, then to 40 per cent on August 1 and finally to 20 per cent on September 26.

“On a per business basis, the new programs are more robust than under CERS. There will be fewer entrants to the programs overall, but they will be well compensated for revenue losses,” Barnett says. “We think this is a fair levelling off of the support.”

He also commends the decision to increase the ceiling for eligible property expenses for applicants with more than one business location. Under CERS, it topped out at $300,000, but it will be elevated to $1 million beginning October 24. That’s in keeping with recommendations that a coalition of commercial real estate associations — including REALPAC, the Building Owners and Managers Association (BOMA) and the real estate development organization, NAIOP — submitted to Deputy Prime Minister Freeland earlier this year.

“The overall coverage point for multi-locational tenants was too low to provide sufficient support for those with a number of locations. Raising that to $1 million is a lot more in line with true costs,” Barnett maintains.

Meanwhile, the Canadian Federation of Independent Businesses (CFIB) is expressing concern for businesses that have been excluded. It’s calling for less onerous revenue-based criteria for admittance and a broader definition of what constitutes a tourism and hospitality operator.

“Gyms, recreation facilities like bowling alleys, dance studios, drycleaners all continue to suffer massive COVID-related losses, but may be ineligible for the higher levels of support,” says Dan Kelly, the CFIB’s president.

Barbara Carss is editor-in-chief of Canadian Property Management.

BOMA Canada honours national award winners

The Building Owners and Managers Association of Canada (BOMA Canada) hosted its second virtual National Awards Gala on October 21, 2021, marking another successful and challenging year for the commercial real estate industry.

The evening began with emcees joining in Toronto: President and CEO of BOMA Canada, Benjamin Shinewald from Toronto; and Chair of BOMA Canada’s National Awards Committee and Senior Property Manager at Aeroterm, Anne Marie Guèvremont, from Montreal.

The Outstanding Building of the Year Awards

The Outstanding Building of the Year awards were presented to 10 properties that best demonstrated overall quality and excellence. Judging criteria included: building standards, community impact, tenant relations, energy conservation, environmental performance, regulatory compliance, sustainability, emergency preparedness, security standards, and personnel training. Only BOMA BEST certified buildings were eligible to enter.

Toronto-based buildings took home all the awards in the Office Category. QuadReal Property Group won for Commerce Court (Over 1 Million Sq. Ft.), GWL Realty Advisors Inc. won for the Dynamic Funds Tower (500,000 – 1 Million Sq Ft.), Oxford Properties Group Inc. received accolades for Canada Square (250,000 – 499,999 Sq. Ft.), and Northam Realty Advisors Limited won for 2 Carlton Street (100,000 – 249,999 Sq. Ft).

In the Suburban Office (Mid Rise) category, Crown Property Management Inc. earned an award for Pearson Corporate Centre in Etobicoke, Ont.

On the retail front, Morguard Investments Ltd. was honoured in the Retail – Enclosed (Under 1 Million Sq. Ft.) category for Bramalea City Centre in Brampton, Ont. FCR Management Services LP won in the Retail – Open Air category for Kingston Square in Toronto, Ont.

GWL Realty Advisors Inc. scooped up two more awards. One for 190 Simcoe Street in the Corporate Facility category and one for the Canada Life Building in the Historical Building category. In the Industrial category, QuadReal Property Group won for 6990 Creditview Road in Mississauga, Ont.

Rick Hansen Foundation Awards

On behalf of the Rick Hansen Foundation, BOMA Canada presented the inaugural Rick Hansen Foundation’s Building Without Barriers Challenge. This award recognizes the outstanding work Canada’s commercial real estate developers and property managers are doing to remove physical barriers in their buildings and make them accessible to all people, including those with physical disabilities.

Receiving the Commitment Award was The Cadillac Fairview Corporation Limited for having 10 sites rated for their level of meaningful accessibility through the Rick Hansen Accessibility Certification Program. Triovest Realty Advisors’ 5050 Satellite Drive building took home the Innovation Award for receiving the most innovation points for its certification.

Lastly, the BOMA Canada Rick Hansen Foundation Accessibility Challenge Award, now in its third year, is given to a BOMA Canada member whose site has received the highest Rick Hansen Foundation Accessibility Certification score. This year’s honour went to Ryerson University for the Daphne Cockwell Health Sciences Complex in Toronto.

Vyetta Sunderland Scholarship Award

The winner of this year’s BOMI Education Canada Vyetta Sunderland Scholarship Award was presented to Lesley Thorpe of GroupHealth Benefit Solutions from Langley, B.C.

Pinnacle Awards

BOMA Canada’s Pinnacle awards recognize role model companies that demonstrate standards of excellence while acknowledging innovation, teamwork, outstanding customer service and commitment to clients. This year’s Above & Beyond award went to Edmonton-based GardaWorld, while Nordic Mechanical Services, in Edmonton, won in the Customer Service category. CAPREIT in Toronto won the award for Innovation.

Earth Awards

BOMA Canada’s Earth awards recognized excellence in resource preservation and environmentally sound commercial building management. Entrants for both the Earth and The Outstanding Building of the Year awards must also be BOMA BEST Certified.

In the Healthcare Facility category, EllisDon Facilities Services was honoured for Oakville Trafalgar Memorial, in Oakville, Ont. Oxford Properties Group won in the Industrial category for 255 Chrysler Drive in Brampton, Ont., and Greenrock Commercial Services won for Toronto’s Postmedia Place in the Office category.

The Cadillac Fairview Corporation Limited won for CF Lime Ridge in Hamilton, Ont., and Morguard Investments Ltd. earned the award in the Universal category for Quinte Consolidated Courthouse in Belleville, Ont.

Before these awards were handed out, BOMA Canada President and CEO Benjamin Shinewald updated the audience on BOMA Canada’s 100,000 Trees Program. “Introduced in 2019, for every building certified under BOMA BEST Sustainable Buildings, we plant 25 trees,” he said. “Our goal is for our BOMA community to plant, collectively, at least 20,000 trees per year. While COVID-19 has slowed down the planting rate, we are still in the process of planting at least 20,000 trees this year.”

New Awards for 2021

BOMA Canada introduced three new awards in 2021.

First up was the Elaina Tattersdale Sustainability Champion Award, which recognizes an “unsung hero” in the BOMA Canada membership who champions sustainability at any level within the commercial real estate community.

The award is named in memory of Elaina Tattersdale, an enterprise project manager for Morguard Investments, who sought to improve the impact buildings have on the environment. Elaina’s mother, past BOMA Canada Chair’s Award winner, Cheryl Gray, presented the award to Elena Muto of Menkes Property Management Services.

The BOMA Canada Emerging Leaders Award recognizes leadership, initiative, and/or service to the commercial real estate community by BOMA members who are 35 years or younger. The Co-Chair’s of BOMA Canada’s Emerging Leadership Committee, Talia Purdy of BentallGreenOak and Sean Hamilton of First District Mechanical, presented this honour to Michael Hasko of Dream Unlimited Corp.

Lastly, Laura Sharen, Canderel Management (West) Inc., in Edmonton, Alberta, was honoured with the third new award of the night: The BOMA Canada Member of the Year Award, which recognizes a BOMA member who has demonstrated leadership initiative, and/or service to the commercial real estate community. She will also be recognized at BOMA International’s 2022 Conference next year in Nashville.

“Our first-ever Member of the Year demonstrated tremendous leadership over the past year, driving the rebuild of an important real estate organization in Alberta; pivoting BOMA Edmonton’s educational offering to virtual platforms as Chair of BOMA Edmonton’s Education Committee and being an instrumental member in a BOMA Edmonton-led safety and security initiative in that city’s downtown core,” said Shinewald.

Chair’s Award

To cap off the evening, BOMA Canada Chair Steve Nicoletti presented the BOMA Canada Chair’s Award to Percy Woods, who served two terms as Chair of BOMA Canada’s Chief Staff Officers Council and two terms on the BOMA Canada Board of Directors.

A 23-year tenure at BOMA Edmonton marks one of Woods’ career highlights, during which he championed professional development and grew the organization from 56 corporate members to more than 360 members, with over 550 total member contacts. Among his many achievements, he launched a bottle recycling collection program that employed the homeless in sustainability and raised more than $325,000 for at-risk women and youth through two charity events.

“His impact on the commercial real estate community is expansive,” mused Nicoletti. “Among many other achievements, he persuaded the Real Estate Council of Alberta to introduce a specialty licensing category for property managers and served on various provincial advisory councils.

“So great was his impact that, following his retirement last year, the BOMA Edmonton Board established a new award in his name to recognize the city building activities of an individual, company or organization.”

The gala closed with the official introduction of new BOMA Canada Chair, Adrien Deveau, President of Metergy Solutions Inc.

View all of 2021 BOMA Canada National Award winners here.

Greenwin, Kingsett selected as Housing Now development partners

The City of Toronto and CreateTO have announced the development partners for two Housing Now sites, as it moves ahead on its promise of building new affordable rental housing.

Following a competitive market offering process launched by CBRE Limited in the fall of 2019, the development of the Housing Now site at 50 Wilson Heights Blvd. has been awarded to Tridel Builders Inc. and Greenwin Holdings Inc. and the development of 705 Warden Ave. has been awarded to Greenwin Holdings Inc. and KingSett Affordable Housing LP. When complete, the two sites will offer over 2,000 new homes, including 1,600 rental homes, of which nearly 800 will be affordable.

“As a city, we are committed to creating more affordable housing in communities across Toronto,” said Mayor John Tory. “The Housing Now initiative will help us achieve this goal while also focusing on creating complete communities with access to transit, public and green space, child care facilities and much more.”

As part of Housing Now’s Phase One, 11 properties were approved by City Council in 2019 for the purpose of to creating an estimated 10,000 new homes, including 3,700 affordable rental homes. In May 2020, City Council approved six additional sites as part of Phase Two, with the potential to create up to 1,700 additional homes, including up to 620 affordable rental homes. Today 17 sites across Phases One and Two are in various stages of development, with an estimated 13,479 new homes, including 3,037 ownership homes and 10,142 purpose-built rental homes coming soon.

50 Wilson Heights Blvd.

The eight-acre site at 50 Wilson Heights Blvd. is directly adjacent to the Wilson Subway Station, and is planned to include 520 market rental homes, 520 affordable rental homes and 444 market condominiums. The development will include a new park, commercial/retail uses, a childcare centre, new public streets, improvements to the public realm and a community space for non-profit organizations.

 705 Warden Ave.

The proposed development of the seven-acre site at 705 Warden Ave., at the northeast corner of Warden Avenue and St. Clair Avenue East, will include 275 affordable rental homes and 325 market rent homes. The development also includes the expansion of Warden Hilltop Park, the renaturalization of land adjacent to Taylor Massey Creek, new public streets, improvements to the public realm, additional retail space, and a new child care centre.

On both sites, 10 per cent of the affordable rental homes will be deeply affordable, having rents at no more than 40 per cent of the average market rent. Each site will also include a minimum of 20 per cent accessible affordable rental homes and 15 per cent accessible market rental homes.

The affordable homes created through Housing Now will be geared to households earning between $21,000 and $68,000 per year. The homes will be affordable to Toronto residents working in many front-line occupations. Many of these residents have been recognized as essential workers delivering critical services throughout the COVID-19 pandemic.

Construction at 50 Wilson Heights Blvd. is slated to begin in Q2 2022 and construction at 705 Warden Ave. is planned to start in Q4 2022.

More information about these Housing Now sites is available on the City’s website.

Outsourcing Property Management Accounting

If managing your back office is bringing you stress, rest assured that you aren’t alone. As the property management sector grows in volume and complexity, building teams across the industry are working overtime to manage day-to-day financial and tenant management tasks.

Not that property management has ever been easy. As any professional in the industry can attest, keeping owners and tenants happy, maintaining asset value, and navigating ever-shifting rules and regulations has always required a large degree of time, talent and resources.

So what’s different today? In addition to traditional challenges, property managers are being stretched thin in their efforts to keep pace with heightened pandemic measures, tougher economic conditions, growing competition, and ESG (environmental, social, and governance) mandates. Moreover, many are (fortunately) seeing their portfolios grow, requiring more from their back office.

It’s a common challenge in property management. Consider, for example, the tale of “Property Biz,” a hypothetical company that has expanded its business by adding to its portfolio over the last years. This is undoubtedly good news, but that growth has left Property Biz’s back-office teams struggling to handle the added work and pressures.

They’re overwhelmed, understaffed, and at risk of burning out or falling behind while managing critical financial tasks. Moreover, their ever-increasing portfolio is increasing demand for people and resources they may not have available.

In short, Property Biz is growing, but it needs support.

Akan T. Rajah, Managing Partner with Assetsoft, has seen this story play out numerous times within the property management community.

“Clients come to us because they are looking for a trusted partner to take some of that back-office load,” he says. “The good news is that there are ways to offload that back office burden so the team can focus on their core business and generating value for their occupants and stakeholders.”


Outsourcing accounting

With property teams’ now asked to divide their focus and talents across an increasing number of responsibilities, keeping the back office in order can be a challenge.

Herein, says Rajah, there is value in pursuing an outsourced solution: “We can take all that back-office work off our clients’ hands by providing a dedicated and industry-trained team on our end who will handle all their accounting tasks.”

And there is no shortage of tasks that Rajah and his team are trained to handle.

AssetSoft’s third-party accounting services include:

• Rent collection & management: Handling the collection and processing of tenant rent cheques, including managing deposits into the client’s bank and updating the enterprise resource planning (ERP) systems (e.g., Yardi) accordingly. Similarly, Assetsoft can take appropriate actions on behalf of its clients when rents are late (e.g., fees, notices, system updates, etc.).
• Vendor management: Collecting vendor invoices, updating ERP systems, and notifying clients when they need to be approved and paid.
• Reconciliations: Managing all reconciliation activities with the bank and other partners as needed.
• Lease audit/abstraction: Conducting third-party audits to confirm that the expenses clients are charging for (e.g., rent, utilities, etc.) are the same as what was agreed upon from the start, and to identify any irregularities or red flags that
might save even more costs that would have otherwise gone
unnoticed.
•Bookkeeping: Ensuring all systems are updated and no accounting information is falling between the cracks.
• Reporting: Creating owner reports to indicate how the building is performing over a period of time.

These are just some of the tasks that can be offloaded to a trusted third-party accounting specialist. And the keyword, says Rajah, is trust: “Accounting deals with a lot of sensitive information, and it can be hard to pass those off to a third party.

That’s why the first part of providing relief for our clients is providing them with peace of mind knowing our team is well trained and experienced to take on their accounting tasks with the highest integrity.”

It may take time to establish that trust, he adds. Still, once clients see how the outsourcing process works, and the transparency within, they are happy to let Assetsoft’s team do what they do best: “Our offshoring model leverages the strength of conventional outsourcing, but ensures the client has direct control on their business outcomes. Because of this, clients can establish their very own team without worrying about all legal, human resource, and technical requirements.”

An upscaling advantage

The industry is expanding. Demands are mounting. Portfolios are growing. Herein, an additional benefit of outsourcing is the ability to tackle heightened accounting requirements without the need to hire staff.

For example, Rajah says, “When one of our clients buys new buildings, they don’t have to worry about finding new staff. All they do is tell us and we expand our team with more people who are fully-trained in back-office accounting and management.”

Indeed, outsourcing allows property management teams to offload time-consuming HR tasks, such as staff onboarding, training, and upskilling.Moreover, adds Rajah, “The costs of bringing new staff on are all absorbed on our end. That includes wages, healthcare plans, insurance, and managing all related tax and labour laws.”

By the numbers

Adding up the advantages, it’s easy to see how outsourcing property management accounting can bring real, long-term value to one’s operations. And today, any extra support goes a long way.

“It’s about making lives easier for commercial property management talent,” adds Rajah. “Managing a property is much more complex and cost-consuming than it used to be, but like many other modern-day operations, the right partners and technologies can make a huge difference.”

The Assetsoft team encourages any questions and inquiries. Email them at learnmore@assetsoftbiz or visit their website at www.Assetsoft.biz.

 

Mall pop-up puts novel spin on house hunting 

A new pop-up store at Yorkdale mall is selling condos to consumers returning to bricks-and-mortar shopping and anyone keen on stopping by for a new home-buying experience.

CentreCourt launched an interactive sale centre for WestLine Condos for the month of October, marking the first time a real estate developer has created a sales centre at Toronto’s Yorkdale.

Jason Lam, vice president, sales and marketing of CentreCourt, calls it an “out-of-the-box marketing strategy to inspire excitement to brokers and reach consumers.”

“Yorkdale Mall is one of the major amenities within a five-minute drive or two subway stops away from the future WestLine Condos, at Allen Road and Sheppard West,” he says.

“We’re able to communicate the transit connectivity and highway access that WestLine will provide to its residents, while showcasing it’s value proposition for home-owners and investors.”

mall

The 14-storey building will rise alongside the future 1000-acre Downsview redevelopment, said to be the largest masterplan in the Greater Toronto Area. Some features include 12,000-square feet of indoor and outdoor amenity space, a modern lounge and co-working space, a spacious outdoor garden and rooftop terrace, and a dedicated children’s play area.

This is CentreCourt’s fourth residential condo launch during the pandemic. The developer has been finding unique ways to market homes over the past year, including a drive-in condo launch in 2020 and PRIME on Wheels, a mobile sales centre, in April 2021.

Cushman & Wakefield buys 40% stake in Greystone multifamily business

Cushman & Wakefield has entered into an agreement to pay $500 million for a 40 per cent stake in the rental apartment lending and loan servicing business owned by Greystone & Co. With 400 offices in 60 countries, the commerical real estate services firm has been a major player in the rental apartment brokerage business, representing sellers in more than $11 billion in deals in 2020 alone. This investment expands the firm’s presence in the multifamily sector.

“We’re excited to offer a new integrated capability to our investor clients with more direct access to Greystone’s balance sheet and capital solutions, including debt financing with Fannie Mae, Freddie Mac, and HUD,” said Cushman & Wakefield’s Chief Executive, Americas, Andrew McDonald. “Greystone’s passion and creativity in structuring deals and leveraging its balance sheet for clients are the reasons the firm stands out. This combination will demonstrate how global investors can benefit from two industry leaders providing premier investor services and a seamless, integrated client experience.”

According to the official press release, Greystone intends to use the capital to create innovative product offerings, which will position the company for future expansion. The transaction is anticipated to close in Q4 2021, subject to customary closing conditions.

“Greystone’s mission has always been to provide an unparalleled client experience, and this deal truly manifests what we hope to achieve in solving for any need of a commercial property investor,” said Stephen Rosenberg, Founder and CEO, Greystone. “By combining our collective powers and areas of expertise, I believe there is no reason for an investor to search anywhere else for capital and advisory solutions. I’m thrilled by the potential for growth for both Greystone and Cushman & Wakefield as we work together to deliver on our clients’ goals.”

In early 2020, Cushman & Wakefield acquired Pinnacle Property Management Services, LLC, the third-largest multifamily property management firm in the U.S. These investments have enabled the firm to provide a complete set of services and expertise throughout every stage of investment in multifamily assets.

Visit: Real Estate Finance and Investment Company | Greystone for more info. 

Lower WSIB premiums propel construction safety

Residential builders are hailing Ontario’s plan to reduce WSIB premiums. The Residential Construction Council of Ontario (RESCON) believes the move will help construction employers increase their investment in health and safety and grow their businesses.

“Premium rate decreases highlight that health and safety efforts in residential construction are working,” said RESCON VP Andrew Pariser, who is also chair of the organization’s health and safety committee. “RESCON supports the approach that the risk should be reflected in the rate. Lower rates show our safety improvements are working.”

Labour, Training and Skills Development Minister Monte McNaughton announced that the WSIB will cut premium rates in 2022 by $168 million, bringing the total reduction in premiums since 2018 to $2.4 billion. Legislation will also be introduced to allow for a significant portion of the WSIB’s current reserve, currently valued at about $6.1 billion, to be distributed to safe employers.

Construction employers in Ontario have been dealing with COVID-19 and ensuring that their worksites are safe for workers. These rate reductions are the direct result of tremendous improvements to the WSIB’s sufficiency ratio, which once was below 80 per cent and is now well above 115 per cent. As a result, the WSIB system remains in a funding surplus and the change proposed by the government will have no impact on taxpayers or at the expense of injured workers.

Currently, the WSIB is not permitted to distribute surpluses to employers. New legislation intended to be introduced later in the fall would, if passed, require the WSIB to return excess funds to employers once the WSIB’s surplus reaches 125 per cent, with the option to do so earlier, thus ensuring premiums paid by employers reflect the risk associated.

“Linking the premium ceiling to inflation protects workers and gives construction employers the flexibility they need to invest in safety, their businesses and the Ontario economy,” Pariser adds. “RESCON applauds the funding corridor approach as it improves future rate predictability and balances the needs of employers and workers.”