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Data privacy faces renewed scrutiny in condos

Collecting proof of vaccination carries risks of exposing private health data. Maintaining residents’ privacy is nothing new in condos, but optional vaccine policies are bringing more relevance to the issue of confidentiality and how technology safely handles information.

Joe Masoodi, senior policy analyst at Ryerson University’s Leadership Lab, says condo corporations should approach the types of tools they are considering adopting with caution.

“Some tools can be very dodgy,” he says. “For instance, PortPass was an app that was launched presumably to make it more convenient for individuals to show their vaccination status. Unfortunately, the company didn’t have in place adequate security measures, exposing the personal data of hundreds of thousands of users, including blood type, email address, and photos of identification like drivers licence.”

Ari Soroka, vice-president of operations at Nadlan Harris, recently said during the CAI Canada V-CON(DO) conference that condos will likely need to rely heavily on technology, while considering privacy. “We are asking to collect private data on people’s health,” he noted. “How do we deal with it? How do we handle it?”

One idea is a special key fob for residents who’ve proven their vaccination status. The fob number would be the only data registered, trackable for management, but with no direct link to identify the individual. In this sense, data could be retained without perpetually checking one’s vaccine proof.

“That will depend on the logistics of a corporation,” added condo lawyer Josh Milgrom of Lash Condo Law. “Do they have a security guard, a fob system that could potentially be programmed once someone provides their vaccination status? All of that is important.”

Overall, Masoodi says it’s possible to see a national or province-wide proof-of-vaccine app being used by condo corporations for residents to access common areas. “This may be seen as involving less risk compared to adopting other less vetted tools or technologies,” he notes. “Regardless of what tools condo corporations plan to adopt, questions of enforcement are likely to be raised.”

Since the pandemic began, digital tools to manage the spread of COVID-19 have been a contentious issue in condo communities. Last year, the Cybersecure Policy Exchange at Ryerson University conducted a survey on contact tracing apps, “mobile device applications that track the proximity of other mobile devices and alert users if they have come close to someone infected with COVID-19.”

“Canadians were strongly opposed to making contact tracing apps mandatory by condominiums or landlords,” says Masoodi. Almost half of Canadians (45 per cent) disagreed in this regard, compared to 30 per cent who were in favour. More Canadians supported its presence within workplaces and public transit.

Whatever health data is retained in relation to mandatory vaccination, the consensus among some condo lawyers is to implement a privacy policy to guide how such data will be handled and preserved.

As it stands, Ontario’s COVID-19 vaccination certificate rules require people to prove they are fully vaccinated to access specific venues like gyms. Businesses have been requiring this proof through a paper document and the Verify Ontario app and QR codes.

Recent headlines have also revealed some frailties in these proof-of-vaccination protocols, suggesting that users, but also those requesting proof, be cautious.

“There’s a risk that QR codes can be illicitly obtained,” says Masoodi. “This was the case in Quebec when hackers were able to acquire the QR codes of political leaders including the premier. Downloadable paper receipts are also subject to fraud and altered through common software.

“Fraudulent proof-of-vaccination documents have been known to be sold on platforms like Telegram as well as on the dark web. QR codes can also be used to link to fraudulent URLs such as displaying fake information including fake vaccination status.”

Cyber aware

Residents and staff are also advised to safeguard their own personal vaccine data. “From a cybersecurity point of view, one of the issues with [QR codes] is the same as with all information that people store digitally — many users do nothing to protect it,” says Daniel Markuson, a digital privacy expert with NordVPN. “Most users store their vaccination proofing documents on their smartphones. And failing to ensure their safety helps hackers to find system loopholes more easily.”

NordVPN’s latest survey showed that a quarter of Canadians do not protect their smartphones by any of the possible lock methods. Almost half of them (42 per cent) use a PIN code to protect their device. But according to InfoSec experts’ study, 26 per cent of all phones can easily be cracked with simple digital passcodes, such as “1234”, “1111”, “123456”, “000000.”

As a small business, condo corporations are at risk of cyber-attacks and must be diligent about protecting residents’ personal information. According to an IBM report, an average cost of a data breach in Canada is $5.4 million.

Therefore, as Markuson says, collecting data should be as “breach-proof” as possible, and management should start by training employees, teaching them cybersecurity basics, and monitoring the use of computer equipment to audit employees’ digital literacy.

“According to NordPass research, the most popular password among real estate industry employees is “password”. So, they have a lot to learn,” he says. “Businesses should make sure they are collecting only as much data as needed. “The less information they keep about their residents, the safer it will be for the businesses.”

 

 

Toronto’s Inclusionary Zoning policy advances

The City of Toronto’s Planning and Housing Committee has voted to advance the new Inclusionary Zoning policy in an effort to ensure more affordable housing units are built in the future. The committee, including Mayor John Tory, approved a staff report proposing an Inclusionary Zoning Official Plan amendment, Zoning Bylaw amendment and draft Implementation Guidelines. If adopted by City Council at the November meeting, Toronto will be the first city in Ontario to implement this tool, which will make it mandatory for certain developments to include affordable housing.

“I’m proud to support our Inclusionary Zoning plan – the first of its kind in Ontario,” said Mayor Tory.  “This will get more affordable housing built in our city and the one-year review of the policy the committee supported today will ensure we strike the right balance. Moving ahead with comprehensive, equitable policies such as the proposed Inclusionary Zoning is the right move forward to ensure that our city supports its residents, builds inclusive communities and remains vibrant and strong. I’m pleased to see Toronto leading this shift in development in Ontario to ensure that affordable housing is consistently available and that affordability is protected for the future.”

If implemented, the plan would secure five to 10 per cent of condominium developments as affordable housing beginning in 2022, increasing to eight per cent to 22 per cent by 2030. The amount of affordable housing required would vary depending on the area of the city, with the highest requirements in the downtown.

Toronto’s Inclusionary Zoning policy framework proposes foundational requirements for affordable housing in new development that will ensure affordability is maintained for 99 years. Rents and ownership prices would be based on proposed new income-based definitions of affordable housing, targeting households with an annual income of between $32,486 and $91,611.

Already used in more than 800 jurisdictions in the U.S., Australia and Canada, no two cities have the same Inclusionary Zoning policy, as each is tailored to the municipality’s local housing market and needs. Toronto’s proposed policy was developed based on what it calls a “detailed financial impact analysis”, including a peer review and input received through extensive consultation.

“Implementing the Inclusionary Zoning policy in Toronto will keep us on the road to our goal of creating 40,000 affordable homes by 2030,” siad Deputy Mayor Ana Bailão (Davenport), Chair of the Planning and Housing Committee. “Having a consistent approach to affordable housing development will ensure that building inclusive, balanced communities that support our residents are top of mind in all new development plans.”

According to the official press release, if approved, the plan would lead to the development of 40,000 affordable rental homes and 4,000 new affordable ownership homes by 2030.

 

EGBC celebrates the President’s Awards winners

Engineers and Geoscientists BC (EGBC) annually celebrates the exemplary professional, technical, and community contributions of its members through the President’s Awards. This year’s awards honour seven recipients who are committed to improving and protecting the health and well-being of British Columbians every single day.

“We are very pleased to recognize and celebrate the outstanding achievements of these inspiring professionals,” said Heidi Yang, P.Eng., CEO of Engineers and Geoscientists BC. “This year’s recipients stand out for their consistent dedication to public safety and for their important contributions to the professions, both at home and abroad.”

J. WESTERMAN MEMORIAL AWARD
ROSS BEATY, P.GEO. (BOWEN ISLAND, BC)

Ross is a leader in the international mining and renewable energy industries. Throughout his exemplary 47-year career, Ross has been driven by his passion for people, communities, and nature, bringing together the worlds of mining and environmentalism to demonstrate that the two are not mutually exclusive.

A. MCLACHLAN MEMORIAL AWARD
MARG LATHAM, P.ENG. (SIDNEY, BC)

Marg is a pioneer and trailblazer in construction management and organizational quality management. Through her company, Aqua Libra Consulting, Marg helps organizations assess practice gaps and develop Professional Practice Management Plans to improve professional practice and public safety.

MERITORIOUS ACHIEVEMENT AWARD
DON FURSETH, P.ENG. (VANCOUVER, BC)

Don is the co-founder and director of Ideon Technologies, a global pioneer in cosmic-ray muon tomography that advances low-impact mining by providing valuable intelligence to those who explore beneath the earth’s surface.

C. LAMBERT PROFESSIONAL SERVICE AWARD
DIRK NYLAND, P.ENG. (VIEW ROYAL, BC)

Dirk has been a tireless advocate for promoting engineering best practices and raising awareness about the need to adapt critical transportation infrastructure to the impacts of climate change.

COMMUNITY SERVICE AWARD
WAYNE WOLVERTON, P.ENG. (NANAIMO, BC)

Wayne is a passionate volunteer who has shared his multi-disciplinary talents in support of the Barnabus Family Ministries and the Camp Homewood Sailing Program.

TEACHING AWARD OF EXCELLENCE
STEPHANIE WILLERTH, P.ENG. (VICTORIA, BC)

Stephanie developed western Canada’s first biomedical engineering program at the University of Victoria, which has been accredited by the Canadian Engineering Accreditation Board since 2016.

YOUNG PROFESSIONAL AWARD
CONNOR LANGFORD, P.ENG. (NORTH VANCOUVER, BC)

Connor’s expertise in geological engineering has made several challenging projects possible, including Metro Vancouver’s Capilano Main No.5 Stanley Park Water Supply Tunnel, the Coquitlam Intake Tower, and the Seattle Ship Canal Water Quality Project.

Virtual ergonomic services are here to stay

For some, the workplace today looks very different from that of a year ago. A variety of work and work-from-home models have brought new challenges for managing staff, including new ergonomics and health and safety hurdles that organizations must overcome so their workforce continues on the job safely.

One solution is virtual assessment and training services. As corporations adjusted to new employment strategies, so too did the consulting sector, converting many of its in-house services to online and/or virtual platforms. This transition has allowed consultants and employers to start the process of re-evaluating how we engage, train and provide various services to our in-house, at-home and mobile staff, ensuring the ergonomic needs of employees are being met wherever they may be.

Those who have not yet experienced a virtual ergonomic training or assessment may have some questions that can be easily answered.

What kinds of ergonomic assessment services can be done virtually?

Those services specific to the employee experience, workstation set-up, training and job coaching, and cognitive demands assessments are fair game.

Our most common virtual assessment is the office ergonomic assessment. Whether in office, at home or on the road, the virtual office assessment can ensure workers are set up in accordance with ergonomic guidelines. To ensure a full and comprehensive assessment, staff are asked to complete a detailed questionnaire prior to the assessment, giving the ergonomist key data (e. g. pictures, measurements) that will allow them to assist in achieving an ergonomic set-up.

The recommendations that result from this assessment (if applicable) can span a broad spectrum. For staff working from home short-term it may include immediate workstation adjustments, implementation of household items (e. g. towel, books) to improve set-up or involve more specialized equipment from the office to be used until they return. All this is achieved through a video-conference call.

Another ergonomic assessment that aligns well with a virtual model is a cognitive demands assessment. A cognitive demands assessment is a document that will assist with claims made under work-related mental stress, for the early and safe return-to-work. This is similar to how a physical demands assessment aids in physical injury claims.

As this assessment is primarily interview-based, it has been easily transitioned to a virtual service, and this is an excellent opportunity to ensure that workplaces experiencing mental health claims have the documentation required so an employee is able to return to work safely and within their cognitive abilities.

What training strategies can be used for workers?

At-home workers now spend considerably more time at their computers than when they were working in-house. With conference calls, online meetings, emails and reports anchoring them to their computer workstations, ensuring that staff are properly set-up becomes not only a socially responsible decision, but a legislative due diligence and can make an impact on overall claim costs.

Thus, home office ergonomic training initiatives should be considered for all organizations that have staff working from home or on the road.

Although the past year has focused on at-home office training services, with today’s technology, training initiatives have opened up opportunities for cross-country engagement and networking among employees and even various industry sectors. For example, public ergonomic training sessions for supervisors allows supervisors from many different organizations to come together to discuss their biggest challenges and how they have solved them.

Such is an opportunity never offered to this level of administration before. And online breakout sessions for group work, polls and video analysis exercises can be fun. Supervisors are able to achieve many of the same learning experiences as an in-person session, but with greater networking ability to uphold the corporate health and safety objectives.

What services are not recommended virtually?

Not all services are well-suited to the virtual world. Services that require taking objective measurements and include information that ergonomists should be able to validate through their own measurements and observations, such as physical demands assessments and ergonomic risk assessments, are still best completed onsite.

Jobs with multiple tasks or high mobility, such as field workers, sanitation crews and maintenance, are also unfit for a virtual model. Too many details can be overlooked without seeing and understanding the full scope of the job.

To ensure efficiency, save money and receive quality and valid data, it is important to realize when to take advantage of virtual services and when to do it old school.

Whether your staff are working from home, in-house or traveling, exploring the array of virtual services available can help organizations provide innovative, necessary assessments and training to all employees—allowing their ergonomics and health and safety programs to flourish.

Alexandra Stinson R.Kin., CCPE is a Certified Professional Ergonomist and Co-Owner of PROergonomics. With over 20 years’ experience across North America, she excels in solving diverse ergonomic challenges, lowering injury claims and developing sustainable ergonomics programs, policies and training programs. PROergonomics prides itself on a professional experience that is focused on a proactive, preventative ergonomics model that helps organizations move past a reactive claims-driven approach.

 

Teams selected for Royal BC Museum RFP

Three teams have been selected to participate in the request for proposal (RFP) process for the Royal BC Museum’s new Collections and Research Building in Colwood.

The proposed 150,000 square foot facility will provide dedicated research labs and learning spaces, and improve access for British Columbians to the museum’s vast collections.

The three teams are:

Kinetic Construction Ltd. Smith Bros. & Wilson (B.C.) Ltd. and Wright Holdings Inc.

  • Diamond and Schmitt Architects, Inc.
  • Aspect Structural Engineers Canada Ltd.

Ledcor Design-Build (B.C.) Inc. and Knappett Projects Inc.

  • John McAslan and Partners
  • Fast + Epp Structural Engineers Inc.

Maple Reinders Constructors Ltd.

  • Michael Green Architecture Inc.
  • Equilibrium Consulting Inc.

The RFP is the second stage of the procurement process to select a design-build team. Only proponents who were shortlisted during the first stage, the request for qualifications (RFQ) process, are invited to participate in the RFP process.

Partial compensation in the amount of $1 million will be paid to each unsuccessful proponent in accordance with the terms of the RFP and is intended to partially cover the cost to participate in the RFP process. This is standard business practice for major infrastructure design-build procurements, led by Infrastructure BC, to ensure robust competition and high-quality, responsive submissions.

Site preparations are underway for the new facility on eight acres of land in Royal Bay. The province expects to break ground in summer 2022 and complete the project in 2025.

This is the first phase of the Royal BC Museum modernization project. The main museum and public galleries will remain at the downtown site in Victoria.

Multifamily fire risk factors evolve over time

The advent of sprinklers and drop-off in smokers are two of the most influential fire risk factors in multifamily buildings over the past 40 years. A recently released study of U.S. statistics and trends from the National Fire Protection Association (NFPA) concludes that the combination of improved suppression and ignition source depletion has reduced the likelihood of fire-related fatalities within residential high-rises, and all dwellings in general, since 1980. However, analysts highlight other emerging concerns over the same period, tied to an aging population and new types of household furnishings.

“The NFPA Fire & Life Safety analysis shows that the most successful recipe for fire safety in the built environment is the implementation of fire safety technologies through mandated codes and standards,” assert the study’s authors, Marty Ahrens and Birgitte Messerschmidt. “Most of the common causes of fire are related to human actions or lack thereof. One of the ways to tackle this issue is with continued public education alerting people to the potential dangers of fire and how to prevent them. Another method is reducing the ignition risk by utilizing fire safety standards specific to the products involved.”

The latter tact includes product standards related to cigarette ignition, the ease of operability of disposable lighters, and the ignition point, flame height and uprightness of candles. Notably, annual deaths in the U.S. attributable to playing with fire dropped from 410 in 1994, at the time consumer protection standards for disposable lighters were introduced, to 50 in 2018.

In addition, new technologies, energy efficiency directives and evolving consumer preferences have brought LED lighting to replace the incandescent and halogen bulbs that can become hazardously hot, and to carve out a growing market share for artificial candles. Although not applicable to multifamily buildings, the study’s authors also credit the surging popularity of gas fireplaces for fewer fires due to castoff burning embers or creosote buildup in chimneys of wood-burning fireplaces.

Sprinklers bolster survival rates, gap widens with single-family homes

The data shows impressive life safety performance for sprinklers. Overall, Ahrens and Messerschmidt calculate fire-related death rates in the 2014-2018 period were 86 per cent lower in homes with sprinklers, and high-rise dwellers were particular beneficiaries of that trend. While just 7 per cent of all U.S. homes reporting fires had sprinklers or some other form of automated extinguishing system (AES), they were present in 48 per cent of the reported fires in multifamily buildings, seven storeys or higher.

The report compares four-year periods in three decades — the 1980s, 1990s and 2010s — and finds a relatively steep drop in the number of high-rise fires between the ‘80s and ‘90s, falling from roughly 10,400 per year to 8,700 per year. The number of fires dipped more moderately over the next 20 years, easing down to an annual average of 8,600 by the 2010s. However, there was a more marked difference in the average death rate during the three periods, from a high of 6 fatalities per 1,000 fires in an average year in the ‘80s, to an average of 5.1 annually in the ‘90s and to 3.4 per annually in the 2010s.

In multifamily buildings with sprinklers or AES, 89 per cent of deaths during 2014-2018 occurred in the room where the fire originated. Looking across the entire universe of multifamily buildings, deaths outside the room of origin accounted for 30 per cent of all fire-related fatalities in 2014-2018 compared to 49 per cent in 1994-1998.

“The decrease in fire deaths in high-rise buildings follows the increase in the use of sprinklers in these buildings,” Ahrens and Messerschmidt state. “While compartmentation is clearly successful in limiting the spread of fire outside the room of origin, adding the additional safety layer of sprinklers can confine even more fires to the object or room of origin.”

Multi-family buildings are also less likely to lack fire safety basics. Ahrens and Messerschmidt cite findings of the American Healthy Home Survey conducted in 2018-2019, which revealed that, among respondents, 8.2 per cent of single-family homes and 2 per cent of multifamily dwellings had no smoke alarms present.

More disconcerting, 20.5 per cent of single-family homes and 9.4 of multifamily homes did not have working devices. Looking at reported home fires in 2018, roughly 57 per cent of single-family homes and 28 per cent of multi-family buildings relied on battery-operated smoke alarms, which operated as intended 82 per cent of the time.

“These differences mean that roughly two of every five reported one- or two-family home fires had no operating smoke alarms compared to less than one-quarter of the reported apartment fires,” Ahrens and Messerschmidt observe. “In 1980, working smoke alarms were only four percentage points more likely to have been present in reported apartment fires than in fires in one- or two-family homes. The difference has grown wider over time. This is one of the main factors contributing to the sharper decline in apartment fire deaths than deaths in one- or two-family homes.”

Fewer smoking-related fires with deadlier consequences

Demographic shifts could be bringing new fire safety vulnerabilities to multifamily buildings. Ahrens and Messerschmidt foresee potential heightened risk in the increasing numbers of people living alone, particularly if they are seniors and/or have disabilities. Typically, people have a higher survival rate in fire situations if someone else is also on the scene to alert them to danger, help them evacuate or control the fire.

Death rates due to home fires, measured as the number of fatalities per 1 million people, declined significantly across all age groups between 1980 and 2018. The most improved results were recorded for children under the age of 10, while the lowest overall rate, at just two per million, was registered for youths aged 10 to 19.

At the other end of the scale, the death rate surpassed 10 per million in age cohorts above 50 — at 16 per million for people aged 65 to 74, and topping out at 25 per million in for the 75+ bracket. At the same time, stats from the American Housing Survey show that increasing numbers of people 89+ are living alone, often because a spouse has died or moved to a long-term care home.

“In 2014-2018, 17 percent of fatal fire victims who were 80 or older were unable to act at the time of the fire. Nearly one-third (31 percent) had some type of disability,” Ahrens and Messerschmidt report.

The flammability of home furnishings is another major cause of concern. Statistics show that kitchens were less risky places to be during a fire in the 2010s than in the 1980s, while bedrooms and living rooms were much more dangerous. Synthetic fabrics and polyurethane foam padding burn more quickly than the natural materials, such as cotton and wool, that predominated in the 20th century. Research indicates that flashovers can occur in as little as five minutes when some more recently manufactured furnishings ignite.

“Upholstered furniture and mattresses or bedding accounted for 1 and 2 per cent of the reported fires in 2014-2018, but 17 per cent and 12 per cent of the home fire deaths, respectively,” Ahrens and Messerschmidt note. “These are relatively low-frequency, high-consequence fires. On average, one of every 12 upholstered furniture fires and one of every 26 mattress or bedding fires in 2014-2018 resulted in death.”

The prospect of ignition due to smoking is considerably lower now than it was in the 1980s, although smoking remains a major cause of home fires and fire-related fatalities. Ahrens and Messerschmidt chart a 77 per cent decline in fires attributed to smoking in the years from 1980 to 2018 and a 62 per cent decrease in fatalities. In 1980, smoking caused approximately 70,800 fires in U.S. homes versus an estimated 16,100 in 2018.

Total fatalities fell from 1,820 in 1980 to 680 in 2018. However, that translates into a significantly higher death rate in 2018, at 42 per 1,000 fires, compared to 26 per 1,000 fires in 1980. “Although these fires have become less common, when such a fire has been reported in recent years, it was more likely to be deadly,” Ahrens and Messerschmidt affirm.

In the good news department, it’s estimated that just 17 per cent of the U.S. adult population smokes, compared to 33 per cent in 1980. Today’s smokers also typically smoke fewer cigarettes than smokers of earlier generations, while more smokers habitually step outside their homes before they light up.

The nuances of amenity access during COVID

Condo corporations may feel conflicted over whether to implement a vaccine policy—one that would require residents and owners to prove they’ve had their two shots against COVID-19 before using a common amenity.

The province has been requiring proof of vaccination in select public settings since September 22, and condos can roll out their own policy as an optional response to creating healthier homes for their occupants. It’s a move that shows a corporation is acting reasonably safe to avoid dangerous conditions on its property, thus hindering liability exposure.

A policy of this nature, however, may spark emotionally-charged debates from opposing residents. Enforcing it is even more challenging.

As the virus remains a threat, Delores Radcliffe, a high-rise condo board director, former senior program consultant for the Ministry of Health, and a panelist at the CAI Canada V-CON(DO) 2021 conference, says there must be a way to protect vulnerable residents and encourage best health practices, while offering accommodation to those who refuse to comply due to medical conditions or other exemptions.

“It is also reasonable to ask members of the community to be good Samaritans, that it isn’t that much of an infringement on their personal freedoms to be kind to others who help protect the safety of the community,” she says.

Managing a clash of ideologies

A patchwork of belief systems colliding with a vaccine policy is what one management professional calls a “minefield” in a condo community.

“The reason is because it’s a heated, personally-charged issue,” says Ari Soroka, vice-president of operations at Nadlan Harris. “There is an absolute clash of ideologies here. You’re going to have a lot of issues when you do this, one way or the other.”

Understanding why people adamantly refuse to be vaccinated is part of the story. As Radcliffe says, feelings need to be legitimized while reminding antagonists of the greater good of the community. Getting residents on board is often a case-by-case basis.

“Every small circumstance would have to be treated individually and with some sensitivity,” she says. “There can be all sorts of reasons why people aren’t getting vaccinated. We just need to understand why and work with as many people as possible to get them vaccinated or to get them to accept the rule or policy and comply with that. Then you have to think about what you’re going to do to enforce compliance. I like to think we can do as much encouragement and awareness training and support individuals. But we need not just a carrot; we need a stick.”

As a representative for her corporation on the shared facilities committee with a neighbouring high-rise, obtaining consensus from both buildings multiplies the challenge. “Most boards are trying very hard these days to retain as much access to their amenities as they can, especially as people went through a whole year of social isolation,” she says. “There’s a real intent to try to be accessible that we need to honour and that helps get through things.”

Think before adopting a policy

Corporations are advised to do what’s best for their communities. If they decide to require vaccination for amenity access, a first step is understanding the commitment it will take to enforce that and setting realistic goals.

“Make sure that when you are crafting this policy, you can actually comply with it,” says condo lawyer Josh Milgrom of Lash Condo Law. “It is counterproductive to have a policy that you are not following. “If a corporation does have a policy and is not complying with it, and knows it is not complying with it, there could potentially be exposure on the corporation.”

Milgrom advises condo boards to consider the nature of the amenity, how it’s used and where it’s located, and then assess the risk of COVID-19 transmission for that particular space. “You don’t need to have a policy that covers everything under the sun; you can have it specific to each amenity. List the amenity to which the policy applies instead of doing a broad sweep.”

Furthermore, Radcliffe prescribes that boards have a risk assessment tool on hand to help judge the risk level of various amenities and to ease the challenge of assessing them separately.

Getting people on board

Enforcing a policy could be an arduous pursuit, with a lack of sufficient staff to screen residents and also arguments from residents themselves.

“There needs to be that thoughtful, carry-it-through discussion, so you get your messages straight and they are as simple and straightforward as you can make them for all owners to understand,” said Radcliffe. “You could also identify that if people need an exemption, or want to tell you about an exemption and need accommodation, that is an offer for people as well.” The idea is to be as reasonable as possible; to deal with individual needs and concerns, while sending the message that all owners of the condominium must be protected.

Concerns over condo fee contributions are also likely to ensue. “Owners have the right to reasonable use of the common elements, but they don’t have the right to endanger the health and safety of other residents to the extent that an owner or residents’ use of the common elements would potentially endanger others,” says Milgrom. “That’s where they lose those rights, and even if they don’t use the amenities, they still have to pay for those common expenses.”

Diffusing fires

Resident-facing managers are strategizing ways to bring harmony to condo communities in the event of vaccine pushback.

“De-escalation is an art,” says Soroka. “Unfortunately, it hasn’t been taught in our industry enough. With human interaction, managers are left on their own, and I also encourage that kind of training for directors as well.”

“No matter how upset or angry people are who attack you, the biggest thing is they need to know they are being heard. You sponge the anger and then once you get to a place where you can begin the communication process, in a modality they can understand, then the healing begins. Those skills need to be taught to all your staff. Your security guards need to understand they’re not the vaccination police; above everything else, you have to maintain your professionalism and take emotion out.”

Milgrom advises slowly escalating efforts of enforcement. If someone doesn’t comply, communicate first, send reminders about the policy and what it provides for. If all else fails, warning letters might follow, then potential legal letters, and a compliance application.

“We saw an application in the context of people not wearing masks,” he says. “And the courts have confirmed that a failure to wear a mask without an appropriate exemption, constitutes a breach of Section 117; it constitutes a dangerous condition, so I can see similar logic applying in the context of a person who is refusing to comply with the vaccination policy in the amenities.

“Have that plan in place, know what you’re going to do when you encounter a resident who is not complying and maybe even put that directly in your policy. Specify those steps you are planning on taking, so boards, managers, owners, and residents know exactly what the policy is for people who don’t comply.”

The pitfalls of carpet deodorizers

Carpet deodorizers are widely used by many cleaning staffs and people at home, but they can actually cause numerous issues if used incorrectly.

Mark Violand, a cleaning and restoration industry veteran and IICRC-certified carpet inspector and approved instructor, warns that powdered carpet deodorizer users likely do not know that most are made from abrasive substances which can cause a carpet to soil rapidly, lose its dimensional stability, and delaminate.

The main ingredient of most powdered carpet deodorizers is sodium bicarbonate (baking soda), which sticks to carpet fibres and then scratches them every time they are walked on. They can also make the carpet appear lighter in colour in the trafficked areas and causing the fibres to lose their lustre, which can make a carpet look unduly worn, as well as damage vacuums with long-term use.

Meanwhile, aerosol air fresheners, the most common product people grab to freshen the air quickly, also pose problems. These products are popular, with global retail sales forecasted to reach $11.7 billion by the end of 2021, but they fall from the air onto the face of the carpet, possibly leaving a sticky, soil-attracting residue. Even plug-in-style deodorizers evaporate and become airborne oil, which leaves an oily film on everything including carpets.

RELATED: Which carpet rinsing method is right for you?

Violand notes that it is possible to freshen the air in a building without harming people, furnishings, carpet, or vacuums — and without creating resoiling issues. Professionally cleaning carpet with hot water extraction that follows the ANSI/IICRC S100 Standard for Professional Cleaning of Textile Floor Coverings is the proper way to deodorize carpet, and with more and more people working from home and sheltering in place, now is the perfect time to market that professional carpet cleaning is good for both health and appearance.

The bottom line is that when using a deodorizer, the goal is to find a product that claims to be nonabrasive and that will not damage the carpet fibres or the backing. Options are now available in which up to 98 per cent of the product can be vacuumed out of the carpet, which is appealing when compared to a typical deodorizer’s 65 per cent.

Deodorizing smoke- or fire-damaged wood

Structural fires can not only cause devastating damage but also have long-lasting effects on a building’s health. One such long-term effect of fires is fire-damaged wood.

Restoration workers need to have a clear understanding of how fire and smoke can affect wood, as well as knowledge of the nature of combustion byproducts and the characteristics of the wood itself. This knowledge gives restorers the necessary tools to successfully clean and restore most smoke- or fire-damaged lumber.

While it is impossible to remove every smoke particle or combustion byproduct that may have contaminated the material or work area, smoke and fire-damaged wood can be cleaned to a point where any smoke odour is undetectable and will not reemerge in the future.

Briana C. Scott, co-author and editor of Heritage Publishing & Communications, and experienced restoration and construction academic Sean Scott have numerous tips for how to best restore smoke- and fire-damaged wood. They note that in some cases restorers may need to engage an independent environmental professional (IEP) or restoration consultant to create a smoke remediation protocol, and that workers should always wear proper personal protective equipment.

  1. Remove all charred lumber and fire debris from the work area. This is commonly known as “source removal.” Removing as much of the odour-causing materials from the workspace as possible will greatly reduce odour concentration and cross-contamination.
  2. Set up environmental controls, containments and air filtration. Air scrubbers with activated carbon filters, Ultra Low Particulate Air (ULPA) filters, or HEPA filters remove airborne particles and clean the air within the workspace. Keep in mind that air filtration alone won’t remove all odorous gases.
  3. Select the proper media or method to clean the wood surfaces. The outer layer of smoke-damaged wood typically holds the most particulate, odour, and staining. Removing this layer is often a necessary step in the decontamination process. Media blasting options may include dry ice, sodium bicarbonate, walnut shells, etc. Avoid using sand, which can cause widespread silica contamination, or soda, which can create a considerable mess and/or a white cloud. Media blasting creates considerable amounts of particulate matter and carcinogenic wood dust, and must be used very carefully as it can also damage exterior felt paper, glass, electrical wiring, pipes, and other materials.
  4. Dislodge particulate and debris from surfaces. If media blasting is used, a leaf blower, compressed air, or manual detail brushing can be used to dislodge loose, embedded, or surface debris from confined pockets and surfaces. Since this will cause more particulate to become airborne, air scrubbers should be working in tandem.
  5. Thoroughly vacuum all surfaces. HEPA vacuuming all surfaces will remove any remaining dust, debris, and particulate generated from the media blasting. Manufacturers of sealers and encapsulants require that surfaces be properly prepared and cleaned of dust and debris prior to application.
  6. Introduce heat, humidity and hydroxyls. Under certain conditions, the use of heaters with humidifiers can cause the pores within the lumber to release trapped VOCs. Hydroxyl generators work in conjunction with heat and humidity to create a powerful oxidizing reaction that neutralizes a wide spectrum of smoke odour gases. This three-pronged process may take a few days, and hydroxyl generators may generate ozone, which is known to create toxic byproducts so proper ventilation is important.
  7. Fog or apply an odour counteractant over all exposed surfaces. This can be in the form of a direct wet spray application or a thermal fog and can serve as an added insurance policy that re-odourizes wood with a strong new fragrance. Odour counteractants provide a layer of camouflage if smoke odour finds its way out of the lumber. However, one problem with using heavily fragranced deodorizers is that some customers may find them to be as offensive as smoke odour itself.
  8. Seal and encapsulate the affected lumber. Sealers and encapsulants are used to “lock in” or seal any residual odours from escaping into the indoor air. Be mindful of where the encapsulant will be used, whether it may be visible in places such as an unfinished basement, attic or crawlspace, or if it will be concealed within a wall or ceiling cavity. White sealers and encapsulants used in unfinished spaces can indicate that fire damage has been covered up and may raise questions.
  9. Have an IEP perform a post-remediation verification. Before taking down the containments, get written verification that remediation work was successful – often known as a “clearance test.” The purpose of a clearance test after deodorization is to determine the efficacy of cleaning fire-related combustion particles and residues from the structural components and provide a measure of assurance within the limitations of sampling, visual/olfactory observations, and scientific analysis that the structure has been remediated as well as possible.

First National reveals conventional term program

First National is differentiated as a commercial property mortgage lender not just because of its size – with over $35 billion under management – but because of its ability to provide both insured and conventional financings to address the needs of commercial borrowers across more of the credit spectrum. Yet, it was always missing one key product: a lifeco or bank-like conventional term program — until now.

As Jeremy Wedgbury, First National’s Senior Vice President, Commercial Mortgages, tells us below, that gap has just been filled.

Jeremy, how important is this new conventional program to First National?

It’s game-changing. We’ve never had a product like this that would allow us to compete in this part of the market. Consequently, institutional-grade clients with deep capital and liquidity would look to us for insured financings all day long but not to provide a conventional term loan simply because we could not match other institutions on price or term. Our clients have told us for some time that they wanted First National to get in the game. We’re really excited to do so in 2021. We’ve branded this our First National Conventional Core program because it’s core to our total solutions offering that brings together great products with market-leading client service and advice.

Tell us about its features.

First, it’s term agnostic. A borrower can use it to finance for periods of 1 through 20 years. Second, it can be used to term out a construction project, refinance existing debt, for an equity take out or for an acquisition. Third, it’s available for all different types of property assets. We suspect demand will be strongest in our core apartment market, as well as industrial. It can also work well in financing high-quality retail and office properties. Most important and as I mentioned, it is competitively priced.

You introduced the product just a couple of months ago. How has it been received by the market?

Exceptionally well. We’ve received strong support from our customers and broad interest from accounts we have not served in the past. As we speak, we have about 20 files in underwriting and five-term sheets signed. The conventional market is very competitive but I could see doing $500 million to $1 billion a year in financings with this program.

Why would an apartment owner finance conventionally instead of using First National for an insured loan?

Our insured products are still a great option, but the answer is First National Conventional Core is the perfect alternative for owners with a short-term investment horizon, who want an accelerated closing that isn’t possible with CMHC and for those whose portfolios are not currently positioned for CMHC’s large borrower requirements.

In effect, this program adds to First National’s presence as a one-stop-shop for borrowers?

Exactly, it expands our ability to present different options. Unlike a balance-sheet-only lender that provides a single choice, we can create different and truly unique bids by mixing and matching our products to arrive at a more competitive, customized solution. We can also walk a project from stem to stern – construction loan, bridge loan, stabilization loan, term loan, take-out loan, and perhaps some subordinated debt on top — a total solution.

Is there a maximum LTV for the Conventional Core program?

For a good asset 70%, but remember that many of the large borrowers who will use this program intend to keep their leverage low – more like 50% – as a means of getting the best rate along with the responsive service that makes First National the trusted choice in the commercial mortgage marketplace. At lower leverage, interest-only or non-recourse options are also available.

Sounds like First National Conventional Core could sell itself.

In my opinion, all of our products stand out but don’t forget that the key to every successful financing is combining the right program with the best service, advice, and execution. For First National, it is not and never was a matter of selling a product. It’s about helping our clients to achieve their goals, their ROI hurdle rates in the most efficient, risk-managed way. Our teams from coast to coast have the expertise, the market insights, and the empowerment to add value to the products we present, whether conventional or insured.

Being a game-changer, do you think this program will allow First National to add more clients?

We already serve many of the biggest and best names in commercial real estate, but not all of them, and this product will definitely open doors by making us price-competitive with Canada’s big lifecos and banks. But it also provides optionality for our existing customers. The way I look at it is that the First National Conventional Core program gives us the opportunity to start a new conversation and to be of more value to clients, new or long term.

When you think about your full product lineup now, are there any gaps?

No, we offer bridge loans, construction loans, second mortgages, conventional terms, and a variety of insured products with substantial liquidity in every case. We also have an industry-leading Early Rate Lock program that is attracting great interest as bond yields rise. In a very real sense, we’ve got our clients covered as a one-stop shop able to address the full financing lifecycle of any real estate project from construction right through long-term ownership and in any economic or market environment.

To hear more about the First National Conventional Core program or one of its many other offerings, please speak to your First National advisor.

Trudeau unveils new cabinet at swearing-in ceremony

At a swearing-in ceremony held in Ottawa on October 26th, Prime Minister Justin Trudeau unveiled Canada’s new cabinet, which has been shuffled considerably to include several new roles and revamped positions. With 38 members represented equally by women and men, nine ministers are new to the roster, while seven will continue on with the same title and role they had prior to the ceremony.

Of importance to the housing sector, Trudeau named Toronto MP Ahmed Hussen to a new ministry that combines housing with diversity and inclusion. Hussen was first elected in 2015 to represent the riding of York South-Weston. He has previously served as Minister of Families, Children and Social Development and Minister of Immigration, Refugees and Citizenship.

“Canadians need a strong and diverse Cabinet to deliver on their priorities and keep Canada moving forward for everyone,” said Prime Minister Trudeau. “This team will finish the fight against COVID‑19, deliver on $10-a-day childcare, help Canadians find a home of their own, tackle the climate crisis, and continue to advance reconciliation with Indigenous peoples. Together, we will work tirelessly to build a better future for all Canadians.”

According to the official press release, Canada’s 38 cabinet ministers will provide support to the new portfolios as follows:

    • The Minister of Intergovernmental Affairs, Infrastructure and Communities will be supported by the Privy Council Office and Infrastructure Canada.
    • The Minister for Women, Gender Equality and Youth will be supported by Women and Gender Equality Canada, with additional support from Canadian Heritage and Employment and Social Development Canada.
    • The President of the Queen’s Privy Council for Canada and Minister of Emergency Preparedness will be supported by the Privy Council Office and Public Safety Canada.
    • The Minister of International Trade, Export Promotion, Small Business and Economic Development will be supported by Global Affairs Canada, with additional support from Innovation, Science and Economic Development Canada.
    • The Minister of Housing and Diversity and Inclusion will be supported by Canadian Heritage, Women and Gender Equality Canada, and Infrastructure Canada.
    • The Minister of Rural Economic Development will be supported by Innovation, Science and Economic Development Canada.
    • The Minister of Tourism and Associate Minister of Finance will be supported by the Department of Finance Canada with additional support from Innovation, Science and Economic Development Canada.

 

Vancouver issues first sustainability bond in Canada

The City of Vancouver has issued the first sustainability bond by a Canadian government entity. The $100 million bond will fund environmentally and socially sustainable initiatives and projects.

The city stated the bond was very well received by the investment community, with demand of approximately four times the issuance size.

Under the city’s Sustainability Bond Framework, net proceeds are used to finance council-approved capital projects that support its commitment to positive environmental goals, social responsibility and economic development.

Projects approved under the city’s current capital plan and eligible for funding under the sustainability bond include:

Fire Hall 12 seismic upgrades 

  • Supports access to public fire and emergency response, given this fire hall covers a relatively large residential and commercial area in the city. Building improvements will also positively improve energy performance and reduce carbon emissions.

Renewal of Sunset Service Yard

  • This renewal will help reduce carbon emissions and help meet zero emission building targets. The yard provides essential services including supporting green space maintenance across the city.

The bond pays a 2.3 per cent coupon interest rate and matures on Nov. 5, 2031.

“Social, economic and environmental sustainability are long-term values that are championed through a wide range of city strategies and initiatives,” said Patrice Impey, chief financial officer. “Sustainability bonds offer an investment tool that will support the city’s efforts to build sustainable infrastructure for many generations to come.”

Calgary’s 88 Street S.E. extension opens

The 88 Street S.E. extension between Stoney Trail and 196 Avenue S.E. in Calgary is now open. It will serve as an important connector between future communities as well as facilitating development in Calgary’s Southeast.

Adjacent to the community of Mahogany, one of Calgary’s fastest growing communities, this project allows for development to begin east of Seton Town Centre and provides direct access to new communities in Rangeview, as well as a second access to the Mahogany community.

“With multiple developments ongoing in Seton and in adjacent areas, we are excited to be providing more ways for people to connect with each other, now and into the future. The extension of 88 Street S.E. and a connection to a future 196 Avenue S.E. will help to serve a major employment hub like the South Health Campus and those looking to live, work and play in Calgary’s southeast,” said Nik Danilov, senior transportation engineer.

Spanning 2.6 kilometres, from the interchange at Stoney Trail and Highway 22X, connecting to 196 Avenue S.E., work has been ongoing since July 2020 to extend 88 Street SE from Stoney Trail to 196 Avenue SE, doubling the capacity of the road with two northbound and two southbound lanes, the first phase in a plan for a future six-lane road.

“This is an example of the exceptional growth and community development that’s happening in our Ward. It’s great to see Mahogany and Rangview have a new access as this will pave the way for a better connected Ward12. This is a success because it reduces traffic congestion and best of all, provides more travel opportunities for Calgarians,” said former Ward 12 Councillor Shane Keating.

Ron Zimmer completes 23-year tenure with CABA

After presiding during an era of phenomenal growth in smart technologies, Ron Zimmer is retiring as president and chief executive officer of the Continental Automated Buildings Association (CABA). His 23-year tenure saw CABA emerge as a prominent international association, which today boasts more than 380 member organizations in the private, public and non-governmental sectors.

Zimmer has been actively involved with the CABA Intelligent & Integrated Buildings Council, the CABA Connected Home Council and as CABA’s representative on the Automation Federation board of directors, as well as serving on the advisory board for IBcon, an intelligent buildings conference hosted by Realcomm. He  has also been a frequent contributor to industry discussions and presentations on integrated buildings and home and building automation, and has authored a number of articles on those subjects.

“The CABA board of directors and staff extend their sincere thanks to Ron, who used his experience and insights to effectively advance thought leadership and collaboration across the connected homes and intelligent building industry,” a statement from CABA advises. “Without his service and contributions to CABA over the years, the association would not be where it is today.”

Why wait? The new office normal is up to you

After all these months of adapting work organization and internal processes and investing in the development of effective infrastructure to support telecommuting, returning to the traditional pre-pandemic office pattern is highly improbable.

In many environments, telecommuting has proven to be beneficial in several regards, for both employers and employees. This new trend, which favours a flexible work environment, promotes efficiency gains and improves productivity if the employees are well supported and supervised.

In terms of human resources management, the shift to a hybrid work mode puts the notion of trust at the forefront. Giving employees the opportunity to choose their own work schedules and locations and operate independently implies mutual respect and recognition of the skills and strengths of each team member. With the right technological tools, employees, employers, and building managers can easily maintain an efficient and productive communication network. Technology provides a sense of proximity despite the distance and has an undeniable advantage in collecting valuable data that can be used to optimize daily operations or define future business plans.

The transformation of work habits towards a hybrid model has a direct impact on space utilization and some companies are currently reducing the number of fixed workstations assigned to a single person. Rather than shedding high-priced square footage in the hopes of saving money, large office tower tenants should first rearrange their space to give it new purposes and make it as profitable as possible. But above all, they should consider re-evaluating their regular cleaning requirements and, if possible, renegotiating their janitorial contracts.

To make the right decisions about how much office space to convert and how to properly accommodate employees, it is essential to have a good understanding of employees’ work habits, to consult with them to determine their most important needs and to rely on factual data, such as the building’s occupancy rate.

A flexible workplace inevitably increases the mobility of the workforce and changes the role of the office and the perception of employees. Made up of large customizable spaces that reflect the company’s identity, it is easy to imagine that at the end of this redefinition of work habits, the office will become the preferred place for occasional gatherings, team-building activities, or celebrations among colleagues. Visits to the office take on a whole new meaning and will become much more like a social activity.

From now on, companies will distinguish themselves by the enhanced employee experience they are able to offer to their employees who take the time and effort to travel to the office. Human resources managers face a major challenge in retaining employees. They must compete creatively to stand out and technology and artificial intelligence are certainly today’s best allies to build a steady, sustainable yet flexible work environment that will satisfy the most demanding employees!

Mélanie Marier is a consultant and auditor at ValkarTech, a Canadian consulting firm that guides, supports, and advises its clients on ways to optimize the operational performance of their organizations in terms of building hygiene and sanitation. For more information on its professional guidance and innovative IT solutions, please email [email protected], visit https://en.valkartech.com/ or https://en.hblogin.ca/.

 

 

 

Nature inspired design creates unique campus

For Capilano University’s new campus in North Vancouver, the nature inspired design by Dialog has delivered a unique space for students to learn and collaborate.

CapU Lonsdale, located on the second floor of The Shipyards development, features 11,500 square feet and accommodates up to 400 students with six classrooms, meeting rooms, and flexible space.

The campus needed to create its own unique identity while connecting back to the main campus nestled in the forest. A discovery process by the design tream gave rise to a novel concept that would bridge the two locations: if the Lonsdale campus wasn’t going to be in the forest, why not bring the forest into the campus?

CapU Lonsdale tells the visual narrative of the metaphorical connection and experiences between a journey through education and an adventure through the nearby North Vancouver mountains. Integrating nature into the space also had the benefit of enhancing the concepts of connection, wellbeing, and informing the spatial qualities inside so they reflected those naturally created outside.

Visitors to the CapU Lonsdale campus are introduced to the design concept as soon as they enter the space. The grey carpet symbolizes a path well-travelled, while the green is nature untouched. Overhead, large wooden ‘leaves’ form the tree canopy, suspended from the ceiling guide people along the path, while ‘bird’ lights swoop playfully in and out of the canopy.

Destinations dispersed along the path represents the concept of capturing our experiences in education and nature. The entry and welcome desk were inspired by “The Trail Head”, with a territorial acknowledgement to the five First Nations on whose unceded lands both CapU campuses sit and a central path emerges, representing the journey ahead.  Different spaces branch off signifying the milestones people experience on their adventure. First Nations carvings on the backcountry hut doors, inspired by a longhouse further celebrate and acknowledge the importance of the region’s Indigenous ties. Support spaces such as administration offices, and the Centre for Student Success, aka, “The Lookout” were situated close to the entry, clearly visible and accessible.

The flexible design approach placed classrooms and conference / event areas around the perimeter, strengthening CapU’s connections to the spaces outside its walls and floods the interior with natural light and views to downtown Vancouver and the active Shipyards plaza below.

The “Forest Clearing”, the two largest classrooms, are situated at the furthest point from the entrance. It converts into a large flexible conference room, and further enlarges into a single event space. When the partitions are fully opened, sightlines through the entire space emerge, natural light spills into the deeper pockets of the forest, and the path to the final destination becomes clear.

This dynamic environment celebrates progressive learning, is flexible and multi-functional; and accessible to, and a part of, the local community. It ties the education experience closely to the outdoors-oriented North Vancouver locale, acknowledges the importance of First Nations culture and territory, and promotes community, all in a single space. The integration of nature serves to connect the two campuses, while staying true to what makes each CapU campus unique.

 

Photos: Upper Left Photography

HDR welcomes Elmutaz Elrabaa

Elmutaz Elrabaa has joined HDR’s architecture practice in Vancouver, B.C., as project principal supporting the firm’s work on large healthcare projects in Canada. As a key member of the healthcare leadership team, he is responsible for the day-to-day design and planning activities for the healthcare projects that he leads.

A staunch advocate of evidence-based and practice-based design, Elrabaa says that innovation, resiliency and sustainability are important principles that he has relied on throughout his career. “I am passionate about sustainability in the holistic sense of the word,” says Elrabaa. “I believe in designing spaces that are not only healthy for the users but that also promote a sustainable and holistic way of life—thus impacting the users and the community at large positively.”

Elrabaa has more than 20 years of professional experience on large-scale institutional and healthcare projects worldwide, including projects in Canada, the United States, China, Singapore, Malaysia, Vietnam, The Philippines, and the Middle East. He has led multidisciplinary teams from project inception through all design phases to contract administration and completion.

Prior to joining HDR, Elrabaa served as director of healthcare for Perkins & Will in Dubai and as a project principal in Seattle, Washington. He was also a partner and healthcare principal at B+H Architects in Toronto and in Singapore.

Elrabaa often participates in industry panel discussions and is a frequent presenter at conferences including the Healthcare Design Conference, Singapore Architectural Expo, Healthcare Facilities Asia and various others.