The virtual show will feature keynote presentations, education sessions, supplier technology sessions, and virtual networking receptions.
One of the speakers at the show will be Michael Carne, co-founder and former CEO of Lighthouse, in a session presented by Scandinavian Building Services, a Platinum sponsor of the 2021 show.
Michael will host a Scandinavian Building Services session called Janitorial Quality Assurance which will focus on informing attendees on how to utilize a Quality Assurance Program to meet and exceed customer expectations and how to provide transparency and accountability to your customers through this innovative technology.
About Michael Carne
Michael Carne was a co-founder and former CEO of Lighthouse, a mobile workforce management application acquired by TEAM Software in 2019. Since joining the TEAM family, Carne oversees the continued growth of the Lighthouse product within the global organization. Carne was born and raised in Melbourne, Australia and has degrees in both mechanical engineering and law. When not playing and hiking with his son, Michael enjoys climbing hills on his road bike.
Lighthouse is recognized as one of the leading Quality Assurance Programs in the facilities maintenance industry. This software is utilized to ensure consistent delivery of quality assurance service and enables us to track and maintain the highest-level company standard possible.
About Scandinavian Building Services
Scandinavian Building Services was founded as a small company in Edmonton in 1956 by two Scandinavian partners with a focus on janitorial and property management.
Russell Hay, current president and CEO, explains that his father, working in the property management business in Yellowknife, found a problem with consistency of cleaning services and consistently meeting satisfaction levels for customers. He moved back to Edmonton and purchased the janitorial side of Scandinavian, with a vision of revolutionizing and innovating the janitorial field.
Under Russell’s father and subsequently Russell himself, the company spread across Alberta and ultimately from coast to coast in Canada. These days, Scandinavian works heavily in the retail industry and the sports and entertainment industry, as well as the commercial space, including the fitness industry and the industrial industry. The company provides services including general cleaning services, stripping and waxing, carpet cleaning, window cleaning, concrete polishing, high dusting, parking lot sweeping, and front concrete washing across a range of industries.
The 2021 ISSA Show Canada session will focus on quality assurance and utilize Scandinavian’s history of focusing on analytics to ensuring all of its customers receive all the information they need to understand exactly the cleanliness level of a facility.
“Working with Michael Carne and Lighthouse, I believe we’re revolutionizing it again,” says Russell. “There wasn’t a company focused solely on the janitorial market, so we customized it to our needs and ultimately our customers’ needs. When we discovered Lighthouse, we identified that they would be able to develop according to industry needs so we partnered with them and it’s been fantastic. Getting that information to our customers and also internally has been so useful, we can utilize that information, so everybody understands where their pain points are and we know where to focus our time and resources.”
About the ISSA Show Canada 2021
The Show is Canada’s leading trade show and conference for property, facility, and operations managers and facility service providers. The unique trade show and conference creates a platform for informed insight on best practices, industry certifications and training, educational programming that touches upon relevant and emerging topics within the Canadian facility and cleaning markets, and peer-to-peer networking.