IEHA announces partnership with the Deming Institute

Tuesday, January 29, 2019

IEHA, a division of ISSA, the worldwide cleaning industry association, has entered into a partnership with the nonprofit W. Edwards Deming Institute. The agreement allows IEHA to share the institute’s acclaimed Deming Philosophy and the Deming Leadership System with its members.

The late Dr. W. Edwards Deming, the Deming Institute’s namesake, is renowned for teaching Japanese car manufacturers how to implement quality and continuous improvements into their production systems as a means to reduce costs and create efficiencies, according to a press release. Most importantly, Deming was an outspoken advocate of using what he referred to as “Profound Knowledge” to promote pride in workmanship, higher-quality results, and a happier workforce.

According to IEHA executive director Michael Patterson, IEHA’s educational programs will work in tandem with the Deming Institute to help redefine customer expectations of quality while promoting measurable outcomes and high standards that, in turn, change the way the world views cleaning.

In an effort to foster understanding and synergy between the two institutions, IEHA and the Deming Institute have mapped out a process of information exchange for the near future. The Deming Institute will serve as reviewers of IEHA’s existing Integrated Cleaning and Measurement (ICM) learning and training modules in addition to four Deming Institute-related modules that are expected to roll out in 2019.

In November, IEHA will host a Deming Institute workshop at ISSA Show North America in Las Vegas. This educational session is expected to become an annual event and will demonstrate how to integrate Dr. Deming’s principles with the needs of IEHA members and facilities for the benefit of the entire industry.

For more information on IEHA’s partnership with the Deming Institute, visit


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