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North Surrey Rec Centre demolition begins

Demolition of the former North Surrey Recreation Centre has officially begun following Surrey City Council’s approval for the project in late 2024. This milestone marks a significant step in the development of the highly anticipated Centre Block, a transformative mixed-use project that will redefine the heart of Surrey’s downtown City Centre.

“The North Surrey Recreation Centre has served the community for many years and it was a place where so many great memories were made,” said Mayor Brenda Locke. “While its demolition marks the end of an era, it also signals the beginning of an exciting transformation for the city. The development of Centre Block is a key step in Surrey’s ongoing journey to establish City Centre as the region’s second downtown hub. This new chapter will open opportunities for growth, innovation, and a vibrant community space that will benefit Surrey for generations to come.”

Centre Block will include two high-rise commercial office towers, ground-level retail units, and a vibrant public plaza adjacent to one of the region’s most intensively used transit hubs. The project, led by Surrey City Development Corporation (SCDC), will support long-term economic growth, innovation, and community engagement in Surrey’s evolving downtown core.

To ensure safety and environmental compliance, the demolition will proceed in stages, beginning with arena 1, then followed by the lobby and gym, aquatic centre, and arena 2, with anticipated completion in August 2025. Given the site’s proximity to the Surrey Central SkyTrain station and bus loop, traffic control measures and strategic scheduling will be implemented to minimize inconvenience to surrounding areas.

 

 

ENERGY STAR status a cross-border worry

ENERGY STAR is somewhat insulated against ill winds blowing from the executive branch of the United States government, making the program resistant to a sudden takedown, but still vulnerable to coordinated efforts through legislative channels. The entity that encompasses a range of widely embraced labelling, certification and benchmarking products, in both the U.S. and Canada, is referenced in the U.S. Energy Policy Act and can’t simply be dismantled via a presidential edict.

As well, Canadian registrants in ENERGY STAR Portfolio Manager — the benchmarking tool that underpins in-house energy management, voluntary certification programs and mandatory reporting exercises — have the assurance their data is separate and secure in a digital repository that Natural Resources Canada (NRCan) manages in this country.

“Natural Resources Canada collaborates closely with the U.S. Environmental Protection Agency (EPA) to deliver and maintain the ENERGY STAR Portfolio Manager tool and its associated web services in Canada,” an NRCan spokesperson confirms. “The EPA does not have access to Canadian data. NRCan maintains oversight of this environment to ensure continued protection and privacy of Canadian information.”

Nevertheless, the U.S. White House has clearly indicated its intent to reset energy and environmental priorities. The President’s preliminary budget recommendations to the U.S. Congress for the 2026 fiscal year urge extensive cuts at both the Environmental Protection Agency, which oversees ENERGY STAR, and the Department of Energy’s (DOE) energy efficiency and renewable energy division.

Both the EPA and DOE have discretionary budgets, meaning that Congress must annually approve spending allocations. The White House wish list, issued May 2, specifically targets ENERGY STAR through its recommended elimination of the EPA’s Atmospheric Protection Program, which would yield a USD $100-million operational cost saving within the context of an envisioned USD $4.2-billion reduction across all the Agency’s programming envelopes. The recommendations also suggest slashing more than USD $2.5 billion from the DOE’s energy efficiency and clean energy programs as part of a larger USD $20-billion departmental decrease.

Thus far, the U.S. administration’s aim seems largely focused on easing equipment and appliance performance standards that it perceives as hindrances for manufacturers and consumers. However, a collateral hit to ENERGY STAR Portfolio Manager (ESPM) would significantly undermine ability to track energy/water use and calculate greenhouse gas (GHG) emissions in the buildings sector.

More than 35,000 commercial, institutional and multifamily buildings in Canada are currently registered for the program. This likewise makes them eligible for ENERGY STAR certification, which is awarded to buildings that score at least 75 on the 1-to-100 scale, placing them in the top quartile of performers.

Portfolio Manager is also:

  • the reporting platform for Ontario’s mandatory energy and water reporting and benchmarking (EWRB) initiative and the City of Toronto’s equivalent bylaw for buildings larger than 50,000 square feet;
  • the official yardstick tied to prerequisites and credits in the LEED and BOMA BEST certification programs; and
  • a recognized option for North American participants to report asset-level data to the GRESB global assessment and benchmark for commercial real estate portfolios.

“ENERGY STAR Portfolio Manager is valued because it is free and it allows comparison against a massive pool of consistent, anonymized data. It can be leveraged for government and private programs with very low friction,” observes Eric Chisholm, co-founder and principal of the engineering and sustainability consultancy, Purpose Building Inc. “There is nothing else like it. The alternatives that exist don’t accomplish all of those things.”

Enabling energy/water use and emissions tracking

Portfolio Manager was launched in the U.S. in 2000 and became available in Canada in 2013 through a Canada-U.S. government agreement. Since then, there has been steadily growing uptake of a program that provides the means to monitor energy/water use and emissions output from building-to-building and year-to-year across a portfolio.

Within a portfolio, it can assist in spotting the best candidates for retrofit investment, and tracking and verifying the results of such work, all while building a historical chronicle of performance. At a national scale, both NRCan and the U.S. EPA pull statistics for average, best and worst performance in various different building types from the larger database so owners/managers can compare their buildings to those thresholds.

As a platform for mandatory reporting exercises like EWRB, it gives administrators both easy access to, and comparative capabilities for, a large number of obliged participants. A Portfolio Manager shutdown would likely disrupt or derail various reporting and performance standards initiatives in jurisdictions across Canada and the United States, including the building emissions performance standards (BEPS) now in development stages in Toronto.

“The City is going to need to look at backup plans or different scenarios for what might happen in the U.S.,” reflects Bryan Purcell, vice president, policy and programs, with The Atmospheric Fund (TAF), a regional agency that supports climate-related programs in the Greater Toronto and Hamilton Area. “It would be a big effort to transition to new tools, not just for private industry that uses it in their buildings, but also for the broader ecosystem. The governments and institutions that do the training and awareness-building would have to really get to work to enable the industry to transition to a new approach.”

Should the U.S. EPA cease to offer the program, he speculates that non-governmental organizations serving the sustainable buildings sector might be able to take it over, or NRCan might continue operating it Canada. There are some for-profit, private sector providers of similar services, but none are clear leaders in the market and there would be more likelihood of inconsistent data with the introduction of multiple players into Portfolio Manager’s void. LEED and BOMA BEST would also require adjustments.

“They would need to reestablish some other point-based system. Before adopting ENERGY STAR, each of them had a different way of awarding points and then came to the conclusion that ENERGY STAR was a better way,” Chisholm recalls. “So, this would mean moving back in time for those programs.”

The spectre of more fragmentation conflicts with the efforts of the global organization, Open Standards Consortium for Real Estate (OSCRE), to develop and promote environmental data standards to guide consistent collection, management, interpretation and reporting of sustainability-related data. That’s become increasingly necessary to meet regulatory and investor demand for reliable information for gauging asset value and risk exposure, and to train the artificial intelligence (AI) models expected to open up new predictive and analytic capabilities.

“If ESPM were removed from the market, certainly having global standards for how to do benchmarking and tracking and defining variables is really helpful,” Purcell says. “The emissions tracking piece is more complicated, which is what makes it important to have a common approach for the sake of comparability. There is only one method of tracking your electricity or your gas use; it’s more-or-less straightforward how many kilowatt-hours or cubic metres you’re using. Emissions require more calculations; there are different factors that can be applied, especially around electricity. So if we were to fracture into multiple, smaller platforms, there’s a risk they’d all be calculating emissions differently and it would be tough to compare performance across different owners and geographies.”

Sudden shutdown unlikely, but possible disruptions foreseen

None of those prospective dilemmas appear to rank as a concern for the U.S. administration. To justify its proposal to eliminate the Atmospheric Protection Program it states: “The Atmospheric Protection Program is an overreach of Government authority that imposes unnecessary and radical climate change regulations on businesses and stifles economic growth.”

Conversely, supporters like the U.S. Green Building Council (USGBC) note that the entire ENERGY STAR program costs about USD $32 million annually, while enforcing performance standards and encouraging consumer choices that engender billions of dollars of annual energy cost savings across the U.S. economy.

“Thousands of product manufacturers, utilities, real estate companies and local governments rely on the program to create value, adopt energy efficiency practices and manage energy use,” maintains Elizabeth Beardsley, a senior policy counsel at USGBC. “Shuttering it would only cause confusion and raise costs.”

Meanwhile, legal practitioners advise that it would take more manoeuvring than unleashing the Department of Government Efficiency (DOGE) to accomplish that outcome. Scott Segal, a partner and specialist in energy, environment and natural resources law with Bracewell LLP, based in Washington D.C., parsed out some of the divisions between presidential (executive), congressional (legislative) and judicial (courts) powers during a recent webinar sponsored by the U.S. Air-conditioning, Heating and Refrigeration Institute (AHRI). The White House has appealed to Congress to eliminate funding for ENERGY STAR because Congress holds the authority in this case, and it would need to amend legislation before the program could be definitively dismantled.

“The Energy Policy Act references it, sets it up, authorizes it,” Segal said. “It is clear to me that ENERGY STAR is established by statute, and what’s established by statute cannot be eliminated by executive order or administrative reorganization.”

There is leeway to meddle, though. He hypothesizes the White House is attempting to marginalize ENERGY STAR through the authority it does have to reorganize the EPA. Thus far, that’s been aimed at the EPA’s Office of Air and Radiation, which houses the Atmospheric Protection Program and ENERGY STAR.

“They are reducing some programs, expanding other programs,” Segal said. “Even if they didn’t try to reorganize it out of existence, they can always slow it down.”

Canadian registrants are promised forewarning of potential upheaval. They may also want to consider downloading their data as an extra precaution.

“Should there ever be any anticipated changes to the operation or availability of ENERGY STAR Portfolio Manager, NRCan would communicate proactively with Canadian stakeholders, including building owners and utilities, to provide timely and transparent updates,” the NRCan spokesperson reiterates. “NRCan backs up Canadian user data on a quarterly basis in secure Canadian locations. While the system is designed with strong safeguards, NRCan also recommends that users periodically back up their data for additional assurance.”

Purcell suggests the Canadian government should be exploring further possibilities.

“Could there be ways to take over the ESPM and grow it within Canada if the U.S. does follow through on withdrawing its support?” he asks. “I’m not sure how feasible that is, but it would be good to know that the federal government is taking this seriously and looking at contingency plans because many of our national energy efficiency efforts are also tied to ENERGY STAR.”

Autonomous robots: are they a viable cleaning alternative?

As innovation continues to evolve into 2025, and automation adoption remains on the rise, how do autonomous robots fare as a viable and sustainable addition for cleaning companies? The robotics industry has been credited with increasing efficiency, helping to manage labour shortages better, and producing better results, but the answer to whether autonomous cleaners are worth the investment depends on your business.

RELATED: Smart technology in commercial cleaning

If you are considering adding autonomous robots to your cleaning business, there are several factors to consider before committing to the large investment:

  • Assess the benefits to your business. Are you looking for remote deployment for night work? Faster results? Less human error? These features may mean the investment makes sense, as robots can offer some advantages over human labour.
  • Look at whether you are gathering the data you need to make better business decisions. Automation can help with accurate reporting on speed, hourly productivity, total square footage covered, and more. This information can help you better manage labour, more accurately bid, and streamline your operations.
  • Will adopting automation help you stand out in the marketplace? If your clients are looking for cutting-edge equipment, the investment might make sense for a competitive advantage.
  • What sort of training and maintenance will be required is also a factor in determining ROI. Is the training rigorous? Will regular maintenance be required? Is there full-time support available? Are replacement parts readily available? These are potential costs and delays that could affect your business, and something to consider as you move forward.
  • Look at staff allocation and whether this technology will free your staff from completing repetitive tasks and allow them to be re-allocated. Will this process afford you the ability to grow your services or take on any additional clients? These considerations can help justify the purchase.

Adoption of automation can be a hefty investment. Assess your business to determine whether adding autonomous robots for your cleaning company can improve your business, add efficiency, and improve service. Technology is becoming more and more mandatory as the industry continues to evolve, but commercial cleaners can grow their companies by making investments that make sense for their businesses.

The rise of climate risk reporting

As sustainability and ESG goals continue to lead many cleaning and maintenance discussions, assessing your company’s efforts, identifying climate-related risks and opportunities, and providing transparency with climate risk reporting for your operational risks is a viable strategy to improve your efforts, distinguish yourself, and remain compliant.

In a recent edition of ISSA’s Straight Talk! with Jeff Cross, Steve Ashkin, Founder of The Ashkin Group, gives his expert insight into what sustainability is really about and why transparency is vital for cleaning companies.

He asserts that sustainability is not about politics and has nothing to do with your feelings on climate change or who’s responsible, but rather, it’s about companies having enough information to make better decisions – it’s a business discussion.

RELATED: ESG, green cleaning, and beyond

What drives sustainability reporting? Ashkin explains that 2025 brings a new wave of multi-level government legislation that mandates reporting on energy use and climate risks. In years past, this type of reporting was a “nice to have,” but today it is becoming a must-have for cleaning companies and cleaning company customers to have to report on their environmental impact.

Beyond this, the business rationale is pretty simple, Ashkin explains. This level of transparency helps your clients make informed decisions that will impact their business. He gives the example of a company that supplies toilet paper to hospitals, and he explains that the hospitals need to know as much about the supplier as they can. Details like whether weather could affect the supply chain, help them better understand risk and improve their operations. In today’s competitive marketplace, companies that provide this level of transparency, show this amount of forethought, and provide assurances may well differentiate themselves from the competition.

“You can’t manage what you don’t measure,” Ashkin says. Along with providing transparency and data for your customers, this level of reporting can help your business save money and optimize operations by looking at things like energy use, water waste, vehicle usage and more, identifying opportunities and taking steps to drive efficiency.

Rather than relying on government mandates, Ashkin stresses the importance of the cleaning industry becoming experts on these issues to help develop policies that will help demonstrate the value of cleaning and the important role that cleaners play in society.

Companies looking to focus more on sustainability and climate reporting can turn to ISSA for training and tools to help cleaning companies from the sustainability committee.

Roberts Bank Terminal 2 RFQs begin this summer

The Vancouver Fraser Port Authority will issue a request for qualifications (RFQs) in July 2025 for a construction partner to deliver the landmass and wharf component of the Roberts Bank Terminal 2 Project—a significant step towards delivering the project.

The new marine container terminal at the Port of Vancouver is a transformational, nation building project that will support Canada’s economic security and trade resilience, enabling the trade of more than $100 billion in goods annually once fully operational.

More than 18,000 jobs will be created during construction, and once operational the new terminal is anticipated to generate more than 17,000 well-paying, long-term jobs and add more than $3 billion in GDP annually.

Based on ongoing discussions with industry, the port authority will pursue a progressive design-build procurement model. This approach will allow for greater flexibility in the design process, strengthen collaboration, and enhance cost and schedule certainty.

The contract will include the delivery of a marine terminal landmass; wharf structure and berth pocket; widened causeway; expanded tug basin; and environmental mitigation and offsetting projects. Procurement opportunities for other components of the project will be available in the coming years.

Roberts Bank Terminal 2 will support affordability for Canadians and supply chain reliability for Canadian businesses; and create lasting benefits for local communities. Twenty-seven Indigenous groups have provided consent for the project to proceed.

In 2023, the federal and provincial governments approved the project following a rigorous environmental assessment process. In 2024, the port authority submitted a Species at Risk Act-compliant Fisheries Act Authorization application to Fisheries and Oceans Canada, with a joint commitment with government and regulators for a decision no later than October 2026.

Construction mobilization and early works are expected to occur in 2027, with major land reclamation works expected to begin in 2028. Terminal operations are set to begin in the mid-2030s.

 

BMO Academy embraces neuro-inclusive design

A former Sears department store has been refurbished into a neuro-inclusive workspace in Toronto’s Eaton Centre. The Bank of Montreal unveiled a hybrid learning, training and event space that was designed to accommodate a full spectrum of physical and cognitive needs for employee skill-building.

BMO Academy, located on the top floor of BMO Place, is the latest project from Zeidler, Individuals can engage within quiet reflection areas,  adaptable, digitally-enabled classrooms, and collaborative forums such as the 500-seat auditorium. The space also integrates intuitive wayfinding, flexible room configurations and sensory-conscious design elements.

In this way, the facility sets a new standard for accessible learning institutions. Ian Franceschi, associate creative director of interior design at Zeidler, says a one-size-fits-all approach is often a common barrier impeding employees, one that marginalizes many neurodiverse individuals.

“The main issue is unmitigated distraction – in all its forms,” he adds. “That doesn’t mean we need to eliminate all external stimuli; in fact, some forms of stimulation can be beneficial to certain cognitive groups. The real challenge is nuance. A blanket solution is rarely sufficient.”

BMO Academy

Photo courtesy of Z

While there is much to consider with neuro-diverse design, having available choices can dramatically improve the user experience and reduce stress, he notes. In a space vital for employee career growth, much thought was given to visual, audible and spatial elements, They include minimizing visual distractions, reducing noise from adjacent spaces and controlling interior reverberations and providing diverse volumes and spatial experiences.  

 “One of my favourite – and subtle – strategies was the attention to acoustics,” says Franceschi. “We worked closely with a specialized acoustic consultant (Cerami) to ensure we had adequate acoustic separations in spaces without unilaterally sacrificing visual openness.”

In the learning areas, users can choose spaces that have visual openness without sacrificing audible privacy, he says There are sightlines to areas of activity and/or complete visual seclusion. With physical needs, the space exceeds minimum standards and uses proven barrier free and accessibility design practices.

 

Located at Yonge Street and Dundas Street West, the space was inspired by the fluidity and symbolism of water. Franceschi explains how wavelike patterns representing the transfer of knowledge are not unique to this project and appear across many cultures and throughout history.

“At its core, the ripples represent a central source of information being shared with a wider audience,” he says. “We extend this idea to illustrate how collaborative discussion and learning happens, where overlapping ripples of various sizes or intensity reflect diverse voices interacting.”

This flowing design is embedded in both the planning and spatial development of the Academy. “A central ripple radiates from within the main Presentation Hall and interacts with various ripples (albeit smaller) throughout the facility,” he says. “This can be seen through the soft curves and sweeping architecture as viewed from within and around the Atrium.

“There are many architectural elements that support the concept, as the main consideration was to have a cohesive design language and use, while maintaining the diversity required to accommodate and support neurodiverse groups.”

At the heart of BMO Academy is a curvy grand stairwell. Sleek white guardrails, stainless-steel railings, and glass finishes contrast its natural wood accents and step floor lighting.

The natural environment also inspires materials within the space, including the ocean, pebbles, and tree rings, which are reflected by a light blue, soft grey, light wood, and pale concrete colour palette. White interiors, metal accents, and transparent glass partitions establish a sense of openness, all without compromising the building’s thoughtfully balanced acoustics.

BMO AcademyBMO initially unveiled the space last fall. At the time, George Della Rocca, global head of corporate real estate, said the facility fosters inclusive work to support the progress of colleagues, customers, and the community. Accommodating a wide range of needs ensures that every event can be tailored to the specific requirements of employees and partners.

According to the Conference Board of Canada’s 2023 report, Improving the Workplace Experience for Neurodivergent Canadians, neurodivergent employees stated a lack of awareness as the most frequent workplace challenge they face within their organizations. Companies are increasingly recognizing the needs of this growing population within their policies and practices.

When it comes to physical office space, Franceschi is starting to see growing awareness of neuro-inclusive design. “It is becoming a regular topic of discussion at many symposiums and conferences,” he says. “As research and dialogue continue, we are seeing deeper cross-disciplinary collaboration to address the nuanced realities of cognitive and sensory inclusion in the built environment.”

Carney appoints new housing minister

Gregor Robertson, former mayor of Vancouver, has been appointed as the federal Minister of Housing and Infrastructure under Prime Minister Mark Carney’s newly formed government. He is one of several new additions to the 28-member cabinet unveiled at the swearing-in ceremony at Rideau Hall, May 13th.

Robertson, who served as Vancouver’s mayor from 2008 to 2018, has a long history of tackling housing issues. That said, his tenure was marked by skyrocketing home prices in Vancouver, leading to concerns about affordability. Now as Canada’s housing minister, Robertson faces the challenge of addressing the national housing crisis, particularly for renters and apartment owners.

In recent interviews, Robertson has emphasized that increasing housing supply is the key to stabilizing the market. His approach includes:

  • Boosting construction: The federal government aims to double the pace of homebuilding, including rental units.
  • Affordable housing initiatives: Robertson has acknowledged a “huge shortage” of affordable housing and plans to work with municipalities to streamline development.
  • Regulatory changes: The federal government is expected to push cities to cut development charges in half and encourage prefabricated home construction.

For landlords and apartment owners, Robertson’s policies could bring both opportunities and challenges. While increased construction may lead to more competition in the rental market, potentially affecting rental prices, efforts to streamline development and reduce costs could make it easier for property owners to expand their portfolios. Additionally, the government’s focus on affordability may lead to new regulations affecting rental pricing and tenant protections.

Stay tuned as we continue to cover this developing story. 

 

Recognizing and valuing janitorial crews

In the cleaning industry, janitorial crews play an essential but often underestimated role. Every day, these workers ensure the cleanliness, hygiene, and safety in our work and living spaces. Yet, despite the essential nature of their work, their contribution is frequently overlooked.

These teams perform physically demanding tasks, sometimes under difficult conditions and with unconventional working hours. Despite the importance of their work, they are rarely highlighted and still suffer from a lack of recognition within companies. This can lead to demotivation, high turnover and a drop in service quality.

Yet employee recognition and appreciation are not simply altruistic gestures; they are also powerful strategic levers. A team that feels valued is more committed, more efficient and more loyal to the company. Numerous studies show that improved working conditions, combined with concrete gestures of recognition, contribute to employee satisfaction and optimized service delivery.

From setting up optimal working conditions to recognition programs and creating a culture of inclusion and respect, we’ll see how these actions can transform the daily lives of these essential workers. By applying these recommendations, companies will not only benefit from a more efficient service, but also from a healthier, more positive and more humane working environment.

Recognition and appreciation as essential levers

In an increasingly competitive marketplace, employee retention is a major issue for companies, and the housekeeping sector is no exception. One of the key drivers of employee motivation and retention is recognition. A team that feels valued is more involved, more successful and more loyal to its employer. Yet in many organizations, cleaning teams are often the forgotten members of recognition programs.

Recognition is more than the occasional congratulations or bonus. It encompasses a set of practices aimed at valuing employees’ work and giving them a sense of belonging. When employees feel recognized, they are more likely to:

  • Be more involved in their work, which improves the quality of the service they provide.
  • Develop a sense of loyalty to their employer, thus reducing turnover.
  • Feel motivated and valued, which reduces stress and improves general well-being.

Conversely, a lack of recognition can lead to progressive demotivation, lower productivity and increased absenteeism. In housekeeping, where the work is often invisible and solitary, a lack of recognition can quickly become a source of frustration.

Recognition at work also translates to financial gains for the company; 69 per cent of employees say they would work harder if their efforts were better recognized. Additionally, companies with formal recognition programs in place saw a 28 per cent reduction in turnover and a 21 per cent increase in employee engagement.

These figures show that recognition is not just a question of well-being, but also a genuine performance driver for companies.

Companies leading by example

Some companies have understood the importance of valuing their cleaning teams and have implemented effective strategies. Here are a few inspiring initiatives:

A structured recognition program: A large building services company has instituted a program where each employee can be nominated by his or her colleagues for outstanding efforts. Every month, an employee is featured in an internal newsletter and receives a gift card and official recognition from management. The result? A clear improvement in team morale and a reduction in turnover.

Valued customer testimonials: A company specializing in janitorial services in Montreal has decided to share positive customer feedback with its employees. Through a bulletin board and weekly meetings, employees can see the tangible impact of their work on customer satisfaction. This initiative has increased motivation and created a real sense of pride.

Opportunities for career advancement: A facility maintenance company set up a system enabling employees to undergo training and progress to higher positions of responsibility. In less than three years, several employees were able to progress to management or internal training positions. This approach has strengthened the team’s commitment and proved that housekeeping can be a career with prospects for advancement.

These examples show that with simple but well-structured actions, it is possible to transform the daily lives of cleaning teams and give them the recognition they deserve.

Employee recognition and appreciation are powerful tools for improving the motivation and retention of cleaning teams. Whether through tangible rewards, recognition programs or development opportunities, companies that invest in recognition see a direct impact on employee satisfaction and performance.

Offer decent and motivating working conditions

Valuing janitorial teams involves more than just verbal or symbolic recognition. The working environment, salary conditions, and tools provided play a decisive role in their commitment and satisfaction.

Fair and competitive salaries

Wages are a key factor in employee motivation. In Quebec, the basic salary of maintenance employees is governed by standards set by the joint committees of the building and housekeeping industry. These committees ensure that employers respect the minimum wages in effect, as well as regulatory working conditions.

However, while these rules set a framework, companies can go further by offering competitive advantages that encourage employee loyalty:

  • Bonuses and rewards: Set up a bonus system based on performance, attendance, or quality of work. For example, award a monthly bonus to employees who earn high customer reviews.
  • Seniority bonuses: Reward employee loyalty with seniority bonuses or progressive salary increases after a certain number of years’ service.
  • Benefits: Offering group insurance, pension plans, or employee assistance programs can make a big difference in the perception of working conditions.

Remuneration that recognizes the value of the work performed contributes to a sense of belonging and limits staff turnover, which is a major issue in the housekeeping industry.

Better work-life balance

Cleaning teams often work atypical hours, and these schedules can be difficult to reconcile. To improve their well-being and motivation, employers can adopt measures that offer greater flexibility:

  • Flexible working hours: Offer various working shifts to enable employees to choose those that best suit their lifestyle.
  • Reduce long shifts: Avoid planning overloaded days that lead to fatigue and reduced performance.
  • Implement adapted microbreaks: Encourage multiple small pauses during shifts to avoid physical exhaustion.
  • Shared shifts: In some environments, allowing two employees to share the same position on different shifts can be an advantageous solution.

Well-designed schedules improve productivity while reducing absenteeism and employee stress.

High quality tools and equipment

Janitorial work is physically demanding. Inadequate or outdated equipment can not only reduce employee efficiency but also increase the risk of injury. To ensure an optimal working environment, it is essential to invest in modern, ergonomic tools:

  • Use of ergonomic equipment: Specially designed brooms, mops, and vacuum cleaners help reduce muscle fatigue and the risk of injury.
  • Advanced cleaning technologies: The use of scrubbing machines, cleanliness monitoring sensors, or automatic cleaning product dosing solutions can all facilitate operations and improve results.
  • Ongoing training in the use of new technologies: Offering training in the use of the latest equipment helps to increase efficiency and enhance employees’ value by giving them new skills.
  • Suitable uniforms and safety footwear: Providing quality work clothing and non-slip footwear can contribute to employee comfort and safety.

A well-equipped employee is more efficient, less tired and has a higher level of well-being.

Implement recognition and motivation programs

Recognition and motivation are essential pillars in ensuring the commitment of cleaning teams. By implementing structured programs, companies can not only improve employee satisfaction but also boost productivity and reduce staff turnover.

An effective recognition program is based on concrete, recurring actions that demonstrate to employees that their work is appreciated and valued.

Celebrate successes and highlight efforts

Cleaning staff carry out work that is often invisible but essential to the smooth running of businesses. It’s therefore crucial to highlight their achievements and acknowledge their efforts regularly:

  • Set up an employee-of-the-month program with a symbolic reward (certificate, gift card, etc.).
  • Display achievements on an honour board in the break room or common area.
  • Include a section in the company newsletter to share success stories and testimonials from satisfied customers.
  • Mention exemplary employees at team meetings or in official communications.
  • A simple personalized “thank you” from managers has a significant impact on employee morale.
  • Encourage supervisors to openly recognize individual and group efforts.

Take the steps to foster a corporate culture where recognition becomes a habit, not an isolated event.

In addition to day-to-day action, organizing dedicated employee recognition events is a great way to show gratitude and foster a sense of belonging:

  • Organize a Maintenance Employee Day with a dinner or lunch hosted by the company.
  • Offer moments of relaxation, such as special coffee breaks with snacks and informal exchanges with management.
  • Treat employees to gift certificates of recognition for seniority or outstanding performance.
  • Give symbolic gifts (e.g. personalized mugs, sweaters with company logo, gift vouchers).
  • Organize group outings or activities (e.g., a day at the park, a sports activity, or an evening of recognition).
  • Encourage meetings between teams to strengthen cohesion and create a positive group spirit.

Encourage professional growth and career development

All too often, cleaning staff see their job as a professional dead-end, with no possibility of career advancement. To avoid this, companies need to encourage opportunities for progression and offer clear career paths:

  • Offer internal or external training on new cleaning technologies, chemical management, or occupational health and safety.
  • Encourage employee certification in key areas to strengthen their expertise.
  • Identify motivated employees and offer them the opportunity to move into supervisory or team management positions.
  • Set up a mentoring system where experienced employees can train new recruits and thus gain in responsibility.
  • Give preference to internal hires for management positions rather than systematically recruiting from outside.
  • Offer a progressive salary scale, with increases linked to performance and seniority.

A structured recognition and motivation program helps to retain employees, increase their commitment and improve the quality of their work. By celebrating successes, organizing dedicated events and offering career development prospects, companies can transform the perception of the cleaning profession and make it a rewarding career.

Why is it so important to recognize and value your staff?

A recognized and motivated cleaning team ensures that your business benefits from:

  • Greater employee commitment, reducing turnover and absenteeism.
  • Improved quality of service, because motivated workers are more rigorous and attentive to detail.
  • A more harmonious work environment, where respect and inclusion foster collaboration between all departments.

Every organization has the opportunity to make a difference. It’s not enough to have good intentions, you also have to take action. Together, let’s build a more respectful and motivating working environment for these professionals who contribute, every day, to the cleanliness and well-being of all.

Karl Bédard is the Senior Director at ValkarTech, a consulting firm dedicated to optimizing commercial cleaning contracts. As an experienced LEED Green Associates certified auditor, he conducts many building visits and evaluates customers’ various processes.

Alberta investing $141M for Edmonton hospital campus

Alberta’s government is investing more than $141 million for new construction and facility improvements at the Alberta Hospital Edmonton (AHE) campus.

The capital funding will go towards site improvements and new infrastructure at the AHE campus. AHE has been delivering mental health services for more than 100 years, first opening its doors in 1923.

“Alberta Hospital Edmonton has provided psychiatric care to Albertans for more than 100 years,” said Minister of Mental Health and Addiction Dan Williams. “Adding new addiction treatment facilities to the campus is a step forward in building mental health and addiction system capacity. This investment will ensure Alberta Hospital Edmonton is helping Albertans pursue recovery for years to come.”

The capital funding will support upgrades for campus infrastructure, unit renovations and demolition of vacated buildings at Alberta Hospital Edmonton. This investment will also support building the Edmonton Recovery Community and the Northern Alberta Compassionate Intervention Centre on the AHE campus. Overall, the capital investment will help maintain important hospital infrastructure for the existing 460 treatment beds and outpatient psychiatric services while also increasing addiction treatment capacity within Edmonton by 225 beds.

Construction of both the Edmonton Recovery Community and the Northern Alberta Compassionate Intervention Centre is expected to begin in 2026.

More than $13 million in capital maintenance and renewal funding will go towards updating the AHE campus infrastructure, including various mechanical upgrades, water main repairs, boiler repairs, roof replacements and unit renovations (building 8). Two vacant buildings, building 1 and building 11, will be demolished along with the water tower. Planning for the demolition of three more vacant buildings (buildings 2, 5 and 7) is also underway.

“For many years, the Alberta Hospital Edmonton has played an important role supporting Albertans with complex mental health issues. We are proud to support a modernization project that will not only enhance this facility but also ensure that the most advanced and effective care is available for those in need,” said Minister of Infrastructure Martin Long.

 

Ontario doubles down on Building Code supremacy

The Ontario government is doubling down on its message to municipalities to back away from setting new building performance standards or deconstruction ordinances. A proposed amendment to the Building Code Act, tabled earlier this week in the omnibus Bill 17, would clarify that the powers conveyed in the City of Toronto Act and Municipal Act “do not authorize a municipality to pass bylaws respecting the construction or demolition of buildings”.

The Building Code Act actually already states that it supersedes “all municipal bylaws respecting the construction or demolition of buildings”, but the proposed repetitive subsection is presented as being “for greater certainty”. It’s part of a package of amendments to eight provincial statutes that are aimed at speeding up the construction of housing and infrastructure.

“Builders are having to comply with different construction requirements depending on the project location and municipal preferences,” a technical briefing document from Ontario’s Ministry of Municipal Affairs and Housing (MMAH) states. “These changes would help standardize construction requirements, resulting in faster approvals and reduced costs to help build more homes faster. It also prevents developers from having to redesign their products and designs from one jurisdiction to another, saving money and time.”

This comes after the Residential Construction Council of Ontario (RESCON) filed a legal challenge against the City of Toronto’s green standard late last year, arguing that it oversteps allowed planning authority and infringes on technical building matters that the Building Code governs. “Individual municipalities do not have the authority to develop their own building regulations,” RESCON’s president, Richard Lyall, asserted at the time.

He’s now among those commending Bill 17. “RESCON has been advocating for significant regulatory changes that will facilitate the construction of more homes in an expedited manner, and which will assist in reducing costs for homebuyers and homebuilders,” Lyall reiterates.

Advocates for the Toronto green standard and similar requirements in other Ontario municipalities characterize them differently. While the Building Code is a vast compendium of prescriptive measures, the municipal standards in question are termed “outcome-based design expectations” that do not dictate how builders are to achieve the end result.

The Atmospheric Fund (TAF), a regional agency sponsoring climate-related programs in the Greater Toronto and Hamilton Area, argues that municipalities have legislated responsibility to protect public health and environmental well-being. For example, the Planning Act, states that they must prioritize energy and water conservation and the “promotion of development that is designed to be sustainable”. TAF also disputes the contention that standards impede the pace of housing production.

“Toronto’s housing starts have grown or stayed consistent nearly every year since its green standard was adopted, and the city is on track to exceed its provincially mandated housing targets,” observes Bryan Purcell, TAF’s vice president, policy and programs. “Accelerating affordable housing and supporting the economy is a welcome focus for this government. However, limiting cities’ abilities to plan for growth could have a devastating impact on affordability in the long term by exposing homeowners, tenants and building owners to spiralling energy costs and the increasing impacts of extreme weather and climate change.”

Another proposed amendment to the Building Code Act would eliminate a redundant step for manufacturers seeking to introduce innovative construction products or materials to the Ontario market. Currently, approval must be granted through a Minister’s ruling before a builder could adopt an innovation that is not referenced in the code, but it’s proposed that stipulation could be lifted in cases where the National Research Council’s Canadian Construction Materials Centre has already assessed and approved the product or material.

“Manufacturers would be able to save up to almost $800 in application fees and access the Ontario market approximately 90 days sooner in the process,” MMAH’s technical briefing document states.

This proposed amendment is posted on Ontario’s regulatory registry for public comment until June 11, 2025. There is no comment period for the proposed amendment to reiterate Building Code supremacy over municipal bylaws.

Cowichan’s new hospital achieves zero carbon

The Cowichan District Hospital Replacement Project has achieved Zero Carbon Building (ZCB) – Design certification, making it Canada’s first hospital to do so.

“This landmark achievement reflects our commitment to innovative, sustainable design that supports both environmental responsibility and community well-being. By integrating cutting-edge efficiency measures and renewable energy solutions, this facility sets a new benchmark for the future of healthcare infrastructure.” said Shane Czypyha, principal, Parkin Architects Limited.

Slated to be British Columbia’s first all-electric hospital, the new building will be three times larger than the existing facility. The hospital is being built by the Nuts’a’maat Alliance comprised of Island Health, EllisDon, Parkin Architects, BC Infrastructure Benefits, and Infrastructure BC.

Hospitals require significant energy to operate critical life-saving equipment, maintain indoor air quality and ensure safe, comfortable environments for patients and staff. The future CDH sets new benchmarks for healthcare infrastructure by optimizing energy use and future-proofing the building for better performance through extreme weather and climate-related events.

To achieve ZCB-Design certification, the team used:

  • Low carbon concrete and mass timber elements.
  • A high-performance building envelope to improve energy efficiency and minimize heat loss.
  • Heat recovery chillers, air sourced heat pumps, and electric boilers in the hospital’s heating and cooling plant.
  • PV (solar) array providing 2.5 per cent of annual energy demands.
  • Low global warming potential (GWP) refrigerants, which further reduce the hospital’s environmental impact.
  • Advanced water conservation and waste reduction strategies.

“Being the first hospital in Canada to receive the Zero Carbon Building design certification is a testament to the hard work, meticulous planning, and commitment to sustainability that our team has exemplified from the project’s inception. We look forward to our continued collaboration with our Alliance partners to deliver a facility that will serve the needs of community for generations to come,” said Sean Dekoning, SVP and area manager, EllisDon.

 

 

CSLA Awards of Excellence winners revealed

The Canadian Society of Landscape Architects (CSLA) announced the recipients of the 2025 Awards of Excellence. This year, 15 projects received a national award.

Kìwekì Point – Big River Landscape by Janet Rosenberg & Studio (JRS) received a National Award and the Jury’s Award of Excellence, which is given to one project annually which best demonstrates the CSLA’s vision – advancing the art, science, and practice of landscape architecture.

These award-winning projects are preeminent examples of Canadian landscape architecture. They illustrate the range of what landscape architects do and how landscape architects are helping to reshape our communities by defining the places where we live, work, and play.

The 2025 National Award Recipients:

Sp’akw’us Feather Park (Squamish, BC)
Hapa Collaborative & Anchor QEA

Tatlow and Volunteer Parks Creek Restoration (Vancouver, BC)
Paul Sangha Creative

Land Acknowledgement Project (Calgary, AB)
City of Calgary

Love Park (Toronto, ON)
CCxA Architectes paysagistes

Naskapi Community Boardwalk (Kawawachikamach, QC)
CCxA Architectes paysagistes

National War Memorial and Tomb of the Unknown Soldier (St. John’s, NL)
Mills & Wright Landscape Architecture Inc.

Parc des Gorilles (Montréal, QC)
civiliti

Parc Fluvial – Musée maritime du Québec (L’Islet, QC)
Pratte Paysage

Place de l’Hôtel-de-Ville de Québec (Québec City, QC)
Stantec + Lemay + Ville de Québec

Riverside Ranch (Bayside, NB)
Brackish Design Studio Inc.

The Sara Jackman Playground (Toronto, ON)
PLANT Architect Inc.

Square Viger Redevelopment (Blocks I and II) (Montréal, QC)
NIPPAYSAGE

Vaughan Complete Streets Guide (Vaughan, ON)
DTAH

Yarmouth Main St. Streetscape Phase 2 (Yarmouth, NS)
Fathom Studio

 

The Awards of Excellence Ceremony will take place during the 2025 CSLA-OALA Congress in Ottawa from June 5-7, 2025.

 

 

IFMA calls on U.S. Congress to preserve Energy Star

In response to reports that the Trump Administration is considering terminating the Energy Star program, the International Facility Management Association (IFMA) is strongly urging the U.S. Congress to support the continuation of Energy Star and other essential building sector programs.

For decades, IFMA has recognized and championed the business case for energy efficiency, highlighting its role in enhancing U.S. economic competitiveness, reducing environmental waste, and strengthening national security.

“Consumers and businesses alike rely on Energy Star ratings when making informed decisions about appliances and equipment,” said Dean Stanberry, immediate past chair of IFMA. “Eliminating this publicly funded resource without consulting the industries and individuals who depend on it is shortsighted and irresponsible.”

Facility managers face the realities of energy management every day. Commercial buildings are among the largest consumers of electricity in the United States, making them key targets for energy-saving opportunities. Facility managers not only reduce operational costs through energy-efficient strategies but also educate building occupants on best practices and emerging technologies.

“Energy Star is not just for U.S. households – it’s a global benchmark with far-reaching influence across commercial facilities of every type,” said Michael V. Geary, CAE, president and CEO of IFMA. “From HVAC systems to lighting, life safety equipment and manufacturing tools, Energy Star provides independent, trusted confirmation of quality and efficiency. Facility managers, building owners, and employers depend on this program to maintain healthy, sustainable workplaces that support core business functions.”

IFMA said it remains committed to collaborating with policymakers and industry stakeholders worldwide to promote efficiency, innovation, and sustainability in the built environment.

A quiet spring for Canada’s cottage market

The spring recreational market has been fairly quiet across Canada due to recent economic uncertainty. Cottage buyers seem to be less confident as affordability continues to be a must-have for any purchasing deals.

A Leger survey commissioned for REMAX’s 2025 Canadian Cabin and Cottage Trends Report found lower prices in 2024 fuelled interest but recent tariff threats have softened demand in many regions.

“Markets don’t like uncertainty, and we’re seeing that sentiment manifest in a quieter-than-normal spring market across recreational and traditional residential properties alike,” said Don Kottick, president of REMAX Canada. “We are optimistic that recreational activity could pick up later this season, but there’s a big ‘but’ looming. Buyers and sellers will need further clarity around Canada’s approach to tariffs now that the election is behind us, before we see a return to more normal levels of activity.”

Unit sales are not expected to decline year-over-year in most markets analyzed, ranging from flat to +10 per cent, with limited inventory impacting activity. Meanwhile, brokers and agents are anticipating a national average price increase of 1.8 per cent.

Changing sentiment around U.S. travel and heightened interest in Canadian destinations may influence the recreational property market. A Leger survey conducted in February found that 48 per cent of Canadians were less likely to travel south of the border in 2025. “As Canadians continue to show their love for local, divert U.S. travel plans and even choose to sell their recreational properties in sunny states, demand for Canada’s cottage country could increase, similar to what we saw during the pandemic,” added Kottick.

Families are the primary drivers of current recreational market activity, followed by retirees who dominated in 2018. That said, there could be significant wealth transfer that triggers more cottage inventory in the coming years, boosting affordability thresholds for many cottage and cabin hunters.

Ontario’s cottage country

Families and retirees from the Greater Toronto Area as well as locals are driving demand across all of Ontario’s recreational markets, while Northwestern Ontario is experiencing growing interest from out-of-province buyers who moved out of Ontario and are now returning to communities that are familiar to them.

There is some instability amid growing concern from buyers and sellers on the condition of the economy in the next six to 12 months, REMAX reported. Due to concerns growing around employment and the ultimate direction of the tariff negotiations, the market is more or less paused.

Year-over-year home prices have declined across 50 per cent of recreational markets between one to 20.3 per cent, including Niagara-on-the-Lake, Peterborough County, Northwestern Ontario, Orillia, and Grand Bend, largely due to increases in available inventory. Northwestern Ontario is the exception which is still experiencing low inventory.

Sixty per cent of regions are expecting prices to increase as pent-up demand will place additional pressure on existing inventory while 40 per cent of regions expect price declines as inventory remains steady and more listing go onto the market in the warmer months.

Waterfront properties are in highest demand across Ontario’s recreational property market, followed by access to recreational activities such as skiing and water sports, larger lots with greenspace, and good Wi-Fi.

British Columbia

Due to short-term rental restrictions in British Columbia, Nova Scotia, as well as some parts of Ontario,19 per cent of Canadians who are selling a cabin/cottage in the next one to two years say that they no longer see the investment potential of a recreational property, which is influencing them to sell.

The average price of recreational properties in B.C. is expected to rise by 1.1 per cent in 2025. Families, millennial and Generation X couples, as well as investment buyers are driving current demand. Penticton remains a top retirement destination for local communities.

Despite short-term rental restrictions that have gone into effect, nightly rentals are still common in Whistler and Tofino/Ucluelet in specific zones. In Whistler, Phase 1 and Phase 2 condos, townhomes, and single-family homes are commonly purchased with the intent to rent. Tofino/Ucluelet continues to see interest in properties that can be used as nightly rentals, but with the zoning restrictions, inventory is not plentiful and remains competitive.

Atlantic Canada

Half of recreational markets in Atlantic Canada are experiencing seller’s market conditions, including South Shore, NS and Newfoundland & Labrador as low inventory persists. Prince Edward Island is buyer’s market as tariffs and the local community’s reliance on exports softens demand whereas Northern Nova Scotia remains balanced as inventory levels rise.

Newfoundland & Labrador and Northern Nova Scotia are expecting an increase in sale prices by 10 per cent as demand returns in the summer months. The South Shore is expecting a small increase as local and out-of-province buyers return to the market.

In Northern Nova Scotia, the non-resident deed transfer tax has deterred some buyers, but lower pressure on inventory has motivated locals to make the move for either a primary residence or recreational property in the region.

Waterfront properties remain a top choice, with retirees in Nova Scotia also looking for quiet neighbourhoods and good Wi-Fi access as they consider properties that can be lived all year. PEI is also seeing a growing number of buyers considering cottages as primary residences, specifically those want more space and access to water and parks. In Newfoundland, a quiet and close-knit community is another top consideration, especially for families looking to get away from urban centres in the warmer months.

Buyers still remain hesitant across the region. In PEI, concern for local tourism, farming and fishing is trickling into the housing market. In Nova Scotia and Newfoundland, it is still too early to see if buyer hesitancy will impact sales as the cottage season will start once the warmer weather kicks in.