The CAO added a new section to the dispute resolution part of its website to provide guidance for mediation and arbitration.

Construction contracts often call for disputes to be “finally resolved” by way of arbitration in order to exert some control over the process, keep disputes out of the public record, and manage costs.

What's the difference between mediation and arbitration? Jeanette Bicknell, a mediator with the Sadowski Resolutions Group, explains.