Tarion has announced the finalists for the 2018 Homeowners’ Choice Awards, which recognize new home builders for excellent customer service based on the reviews of Ontario’s new home buyers.
Presented by Tarion, the Homeowners’ Choice Awards recognize exceptional customer service in four builder categories: Small Volume, Medium Volume, Large Volume and High-Rise. There are a total of 24 finalists across the four categories. Finalists in the High-Rise category had to have over 100 high-rise possessions per year. The High-Rise category finalists are Edilcan of Concord, Menkes Developments Ltd. of Toronto, Plazacorp Investments of Toronto, The Daniels Corporation of Toronto, The Tricar Group of London, and Tridel of Toronto.
“The journey to home ownership can be bumpy or smooth depending in large part upon the builder,” said Howard Bogach, Tarion’s president and CEO, in a press release. “These awards are an opportunity for owners of newly built homes to recognize the builders who made that journey rewarding and enjoyable through service excellence.”
Every fall, Tarion works with a third-party research firm to conduct a province-wide customer satisfaction survey of new home owners in their first year of ownership – specifically those that took possession of their new home between Oct. 1, 2016 and Sept. 30, 2017, for this edition of the awards.
This year, more than 56,929 invitations to complete the survey were sent to new home buyers, and over 11,558 completed surveys were returned, representing a response rate of 20 per cent. Survey questions surrounded homeowners’ satisfaction with their builder, covering every stage of the transaction, from the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service.
To qualify for the Awards, builders must have at least five new home possessions during the survey timeframe and a specified number of completed questionnaires must have been returned.
Award recipients will be announced at a luncheon presentation in Woodbridge on May 1, 2018.