customer service

feedback

Facility Cleaning & Maintenance

Using customer feedback to build your commercial cleaning business

Running a commercial cleaning business means delivering excellent service, building relationships, and listening to your customers. Customer service is vital for the success of your
customer service

Facility Cleaning & Maintenance

Differentiating your customer service

Customer service is a vital part of every business. Putting customers first, providing exceptional service, and building relationships will help cleaners and maintenance managers better
2024's

Facility Cleaning & Maintenance

Looking ahead to 2024’s commercial cleaning trends

As the commercial cleaning industry continues to grow and evolve, what are experts predicting to emerge as the top trends next year? Technology, sustainability, and
refinishing floors

Facility Cleaning & Maintenance

Refinishing floors: a cautionary tale

Keeping a facility clean is no easy feat, requiring a teamwork approach by facility managers and cleaning contractors. This is the story of an error
recurring revenue

Facility Cleaning & Maintenance

The benefits of recurring revenue during a recession

In the midst of ongoing reports of layoffs, bank failures, and surging inflation, commercial cleaning businesses are finding solace in the stability of recurring revenue
customer relationships

Facility Cleaning & Maintenance

How cleaning companies can build recession-proof relationships

As we face some uncertainty in the economy with rising inflation and talk of recession, it can cause anxiety on how best to secure a
IFMA

REMI Network

BILD awards celebrate industry excellence

The Building Industry and Land Development Association handed out awards during a virtual event last week celebrating 40 years of industry leadership.
BOMA Canada BOMEX 2019

REMI Network

BOMA Canada announces top CRE achievers of 2019

This year’s gala presented recipients with a total of 27 awards, recognizing top CRE achievers in the industry from across the country.
The Selby

Canadian Apartment Magazine

The new standard for rental living

Focusing primarily on the millennial market, The Selby offers residents a lifestyle that "inspires comfort, connection and a sense of belonging" through its unique millennial-centric services and experiences.
TOBY Homeowners' Choice Awards

CondoBusiness

Plaza awarded top honours at 2018 Homeowners’ Choice Awards

Tarion has announced the winners of its annual Homeowners’ Choice Awards, which honour outstanding homebuilders with the highest customer service ratings.
homebuilders

CondoBusiness

Tarion announces finalists for 2018 Homeowners’ Choice Awards

The finalists for the 2018 Homeowners’ Choice Awards, which recognize new home builders for excellent service based on customer reviews, have been announced.
JanSan industry

REMI Network

How buyer demands are changing in the JanSan industry

The JanSan industry is adapting to evolving demands among business buyers who now expect the same omnichannel experiences they get from consumers brands,
BOMA Canada

Canadian Property Management

BOMA Canada awards industry’s best

The Canadian commercial real estate industry gathered in the Fairmont Royal York Hotel in downtown Toronto last night for the BOMA Canada National Awards.
cleaning companies

Facility Cleaning & Maintenance

Social media tips for cleaning companies

Cleaning marketer and entrepreneur Lisa Macqueen recently offered advice on what cleaning companies need to be doing on social media.
pests

Facility Cleaning & Maintenance

No vacancy for pests in hotels

With the right strategy in place, hotels can put out the “no vacancy” sign for pests and help ensure guests have a pleasant stay.
TOBY Homeowners' Choice Awards

CondoBusiness

2017 Homeowners’ Choice Award winners revealed

Tarion has announced the recipients of the 2017 Homeowners’ Choice Awards, honouring Ontario home builders with the best customer service.
TOBY Homeowners' Choice Awards

CondoBusiness

Homeowners’ Choice Awards finalists announced

Tarion has announced finalists for the 2017 Homeowners’ Choice Awards, the Ontario-based awards that allow buyers to recognize outstanding customer service.